Hello there,
I am logged in with old email. I lost access to this address.
When I try to change the email address, it asks for the password, which I don’t have and can’t reset due to having lost the access to this old email.
I am logged in computer and mobile, but now migrating computers and need help asap.
Could you please escalate. my current user [redacted by moderator to remove personal information]. New user would be [redacted by moderator to remove personal information].
Hi
To protect your privacy and account security, we aren’t able to make account changes or access personal details here in the public forum. I’ve opened a ticket with our Product Support team so they can assist you directly. Please check your inbox associated with your Figma Forum account for an email from me with next steps — your case number is: 1575008.
I’ve also removed some personal contact details from your post to help keep your information secure. Thanks so much for your understanding.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.