Lost Access to my account!

Forum|Forum|11 months ago
October 29, 2025
6 replies
202 views

My figma account was created using my university email which was deactivated! I need access to my projects for portfolio reasons and I’ve filled out a request form to get this sorted and have yet to receive a response to my updated email address I provided.

Can someone please help me? I have no access at all to any emails going to my deactivated university email.

Account, plan and billing

This topic has been closed for replies.

Celine_

Community Support

Hey @JAngelrx, sorry to hear you’re having trouble accessing your account!

I can see in the backend that you’ve already been in touch with our support team. Please continue the conversation there, as they’re best equipped to resolve this. (We’re unable to handle account-related issues here in the Forum for privacy and security reasons.)

The team is currently waiting for your reply to continue the investigation (Case number: 1565150). Please check your inbox when you have a moment. Thanks!

JAngelrxAuthor

New Member

Hey @JAngelrx, sorry to hear you’re having trouble accessing your account!

I can see in the backend that you’ve already been in touch with our support team. Please continue the conversation there, as they’re best equipped to resolve this. (We’re unable to handle account-related issues here in the Forum for privacy and security reasons.)

The team is currently waiting for your reply to continue the investigation (Case number: 1565150). Please check your inbox when you have a moment. Thanks!

Hi, I have not received any emails to my current email I provided to follow up on this.

Celine_

Community Support

Thanks for flagging it! Can you confirm if it is this one ‘ jocxxxxs314@gxxxl.com? I have escalated it internally, thank you!

JAngelrxAuthor

New Member

Thanks for flagging it! Can you confirm if it is this one ‘ jocxxxxs314@gxxxl.com? I have escalated it internally, thank you!

Yes this is correct. I have sent a response! Thank you!

JAngelrxAuthor

New Member

Thanks for flagging it! Can you confirm if it is this one ‘ jocxxxxs314@gxxxl.com? I have escalated it internally, thank you!

Let me know when I should expect a response

Celine_

Community Support

Hey, thanks for confirming! I can see that our agent has reached out to you with this email address, and is currently verifying your account ownership. Please continue the conversation with them directly for further assistance. Thank you!

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