Hey @JAngelrx, sorry to hear you’re having trouble accessing your account!

I can see in the backend that you’ve already been in touch with our support team. Please continue the conversation there, as they’re best equipped to resolve this. (We’re unable to handle account-related issues here in the Forum for privacy and security reasons.)

The team is currently waiting for your reply to continue the investigation (Case number: 1565150). Please check your inbox when you have a moment. Thanks!

Hi, I have not received any emails to my current email I provided to follow up on this.

Thanks for flagging it! Can you confirm if it is this one ‘ jocxxxxs314@gxxxl.com? I have escalated it internally, thank you!

Yes this is correct. I have sent a response! Thank you!

Let me know when I should expect a response

Hey, thanks for confirming! I can see that our agent has reached out to you with this email address, and is currently verifying your account ownership. Please continue the conversation with them directly for further assistance. Thank you!