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I am having the same issue with this file that I created: https://www.figma.com/design/mpsKZLNfxRpjQ4ZZyHs2xk/Soundsstamp?node-id=37-4&p=f&t=NbFr6aylbkH3M1ng-0 I had the file open in front of me, clicked to another tab, came back and got this error: I have checked all drafts, trash and recent. None of my other 2 team members can access it, nor is it in their trash or drafts. Since this file is locked and owned by me, it should not have disappeared. Could a Figma staff member please help escalate or check backend recovery? I really need to access it today. Thank you!

Hey,I wanted to confirm what will be the deadline for the IST time zone? Right now it says the deadline is Sept 10, 11:59 PM PST, which is around Sept 11, 11:30 AM for the IST time zone.I am quite sure, but I wanted to confirm. Kindly answer this quickly 

Hi Figma Community,I lost access to one of my files and I need help recovering it. I am the owner of the file. The file was locked before this issue happened. Now, when I open the link, I get a 404 Not Found error. The file does not appear in my Drafts, Deleted files, or Recent files. I did not delete the file. I’ve tried different browsers, devices, and cleared cache, but no luck. This seems like a permissions/locking bug or a backend issue.Details: File link: [redacted by forum admin/moderator to remove PII] My account email: [redacted by forum admin/moderator to remove PII] Last accessed: 23 august 2025 Since this file is locked and owned by me, it should not have disappeared. Could a Figma staff member please help escalate or check backend recovery?Thank you!Tags: #file-loss #locked-file #404 #bug

Hey, Figma has been updated, but now the selection tool is gone. I can no longer make a selection on the iPad to move elements. 

Hi. I went to an old figma file where I compile my case study presentations. All my images show up as blank now and won’t load in. I’ve tried clearing my cache and nothing is working. Hoping to get some help as this is urgent.

I have cancelled additional seats in my account. How can I refund monthly subscription for September 12 (96,13 $)? 

I'm using the Figma vector editing "Shape Builder" tool, but it's behaving strangely. I've attached a video of the issue; please take a look.Google Drive Link

“Anyone with the link” can view prototypes but users still have to log into Figma. Do users have to still log in? Is there a way to just share without having to log in?

I’m facing an issue where I’ll have variables randomly reorder themselves, and it’s happened multiple times in the past few weeks. Making fixing this incredibly time consuming and causing countless issues within our development pipeline.Some of the culprits I have noticed:Completely removing a group Nesting a group in another group Nesting a group in a group with the same name (e.g. group 1 → group 1 → variable) Removing a group and putting variables in random groupsThese usually happen when I am trying to reorder or adding/making changes to other variables. Sometimes I don’t even notice until I am coming to publish, and suddenly I have 100’s of components to update. This is essentially making the Figma Variable Panel completely unusable for me. Has this been reported before? I surely can’t be the only one facing these types of breaking bugs. 

We use Figma Design to create case study assets like social posts, PR visuals, and webpages. What’s great about this is we can share these with the client for review in present mode. This is a key feature that Figma Buzz is missing. We’d be in a position to use Buzz exclusively for our marketing if you could enter present mode.

Hello Figma Community,I'm encountering some strange rendering issues that I can't replicate within the Figma file itself. I've double-checked my settings, but these problems only appear after exporting or rendering the frames.Issue 1: Unexpected White BorderI'm getting a thin, white border around some of my frames and components at the time of render. This border is not visible in the Figma canvas. It appears out of nowhere during the export process and is quite disruptive to the design.Issue 2: Clip Content Not WorkingI've also noticed that clip content is not working as expected. I have elements with a border radius, but during rendering, the content is not being clipped properly, resulting in sharp corners that should be rounded. This again is a rendering issue; the frames look correct in the Figma file.Has anyone experienced similar problems? I'd appreciate any guidance on how to troubleshoot this or if it's a known bug.Thanks for your help!  

When I run figma connect create (using html parser) figma.ts are created just fine, but the variant properties are always missing. The boolean and string properties are created consistently. I’ve tried this on numerous different components. Anyone run into this or have any insight on how to address this? 

Hi everyone,I accidentally revoked the Supabase connection in Organization Settings → Authorized Apps in Supabase. Figma then prompted me to fix the Supabase connection in Settings.In the Supabase integration settings, I saw a “Connection lost” state. I tried clicking Authorize and Delete, but neither worked.Now I’m stuck with a lonely frontend UI and no Supabase connection. Is there a way to completely clear/reset this broken Supabase integration and reconnect from scratch?Thanks! 

Hi, I need to downgrade my account from the education plan back to the starter plan. I’m not sure how this works — do I just post here and will someone show up to create a ticket for this..? Help!

When I try to use the multi-text editing feature in Buzz, there is an error when pasting copied text, the font size changes. But if I edit directly, without pasting, everything works fine.

Hi Figma Support,Since yesterday, I can’t edit text overrides in my existing button/input components with variants. Happens in browser & desktop, multiple accounts, old file versions. New components work fine, old ones like tooltips are fine. Tested without extensions, cleared cache, restarted Figma → still broken. Attaching video demo. Looks like a regression affecting variant text overrides.Thanks,

Hey there!I just published my website using Figma Sites. I connected the right domain and I had no issues with that. The problem is that the website takes forever to load in any screen, and when it comes to mobile it just doesn’t fully load. Even when I try to change my desktop windows sizes, the website crashes all the time.  Is that because I published recently, and must wait for it to “settle”? Or did I do something wrong? Here’s my website: www.deborahavila.com I appreciate immensely any help!

Okay so this was driving me crazy for a few days. I found the solution, so i thought I’d post it here in case anyone ran into the same thing. ALSO I still think it’s a bug (FYI Figma).I wanted a video to play from a certain timestamp when the user landed on a certain screen, but it wouldn’t work. I thought first it was a bug, then I thought I had to put the triggger on a different object, etc.Turns out it only works if the ‘play video’ interaction comes BEFORE the ‘set time’ interaction. You can stack them together as “simultaneous”, but ‘play’ has to be first in the list. This was not intuitive for me at all, since I wouldn’t want the video to start playing before the playhead was moved to the correct time.But there you go. I’m glad I found out how to make it work, but I still don’t see any reason why it shouldn’t work the other way around. IMO it’s a bug.

Hey everyone,I'm working on a Figma plugin and have hit a roadblock. My goal is to create a node on a FigJam board that contains a video with standard player controls (play, pause, scrub, etc.).I've been looking through the Figma Plugin API documentation, but I can't seem to find any method like figma.createVideo() or a way to embed a video player directly onto the board. The closest I can get is creating a shape with an image fill.Is there a way to achieve this with the Plugin API, or am I missing something? I need the video to be playable directly on the board, not just a static thumbnail that links out.

Title! Italicized text renders properly in Edit and Preview but loses style on published websiteFont is Jost Regular, not attached to a text style 

Hi, I’m facing the same issue. I’ve tried uploading multiple different .xlsx files for Bulk Create, but every time I get the error message “Failed to import file.” Steps I’ve already tried:Tested with one image only (to rule out file size). Downsized all images to ~500 KB at 2000px and 1000px width. Saved explicitly as Excel Workbook (.xlsx) (not CSV or older formats). Made sure my sheet has only one header column: main_image. Also tried placing images in cell instead of floating over cells. Despite all of this, I still get the same “Failed to import file” error, even on the simplest one-image test.Can you confirm if this is a known bug with Bulk Create right now, or if there’s an updated workaround? Thanks!

Hi!I want to report a really troubling issue:All changes I made yesterday in the morning are now missing. I was really confused when the file viewers contacted me stating I forgot a couple of todos. When I visited my file I saw that all the work I did yesterday is gone. I am the only person with editing rights in the file. I checked the history. There is only one entry for yesterday when I wrote the email claiming “I am done with all the changes”. But this version does not contain any of the changes I made to the file.How can this happen? How can I trust that this won’t happen again?I use Figma locally on my Mac and I did not have any internet issues.

This is a “normal” behavior of figma that makes no sense. It happens when a parent container that has scroll contains child items with shadow effects applied to them. Steps to reproduce:In design mode (img 1) I created an auto layout that is 24px in X coordinate. It stretches until the end of the device frame, has scroll set to horizontal and contains 3 squares with 36px blur shadows. Horizontal position and autolayout alignment is set to the left. In prototype mode (img 2), the start position is the same as the design mode. Unfortunately, if I scroll to the end and back again, the child containers are now 36px further from the left edge. Final consideration:Yes, I'm aware that I can apply the shadow to the parent container, but that's a workaround and not a fix - Its not everytime that I can do that, since this problem also happens when the whole frame is set to overflow.   Img 1 (design mode) Img 2 (prototype mode starting position) Img 3 (prototype mode scrolled back and forth) 

Up until recently, you were able to rename a layer then hit tab to rename the layer below it. This still works some times, but when you have a group of collapsed frames with child layers, hitting tab starts navigating around the window like keyboard-navigating around a website.Feels like a bug or some weird condition is making tab some times work and some times not… Edit: oh my god it depends on where your cursor is… please change this. Tab should move around the layers list while renaming until someone hits escape or enter to cancel or commit the current renaming. While the field is visible and active, tab should be reliable regardless of the cursor’s position. After more messing around, it still breaks out into navigation some times even with the cursor over the layers list. Sad.

Just like iphone autofill, I found the autofill very annoying. It auto fill the wrong text that I did not want. I got to delete and re typing a lot. It should have a clearer way of signify Figma to fill in or not fill in, take devs' text suggestion for examples. And please provide me a way to turn it off.