Hello, I need help recovering access to my Figma files. My Figma account was linked to my college email and it has been deactivated after graduation. I can no longer log in, and all my design files and drafts were there.
I have a personal Figma account which is [redacted by moderator to remove personal information] and would love to transfer the files there if possible.
Is there any way to help me regain access or move the files?
Thanks,
Hey
In some cases, schools forward messages from your university email to a new address. If that applies to you, try resetting your password using your old school email, then log in and update your Figma account email under Settings: Manage email address or password.
If that doesn’t work, no worries — I’ve gone ahead and opened a ticket with our Product Support team so they can take a deeper look. Your case number is: 1589972, and they’ll follow up soon with next steps. Please keep an eye on the inbox tied to your Forum account.
I’ve also removed personal contact details from your post to protect your privacy — thank you for understanding.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.