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Question

Can't verify education status because university doesn't provide email domain

  • November 9, 2025
  • 1 reply
  • 31 views

sonorinne

I'm trying to apply for the Figma Education Plan but I'm stuck at the SheerID verification step. The problem is that my university does not provide students with an official university email address. We use our personal email addresses for all academic communication. Because of this, I can’t pass the automatic verification process.

I'm ready to provide proof of my student status in other ways, such as a photo of my student ID card or a screenshot from the student portal with my details. Has anyone else from a similar university encountered this problem? How did you resolve it? Any advice or shared experience would be greatly appreciated! Thank you.

1 reply

Tom Reem
Figmate
  • Figmate
  • 600 replies
  • November 10, 2025

Hi ​@sonorinne — thanks for reaching out! SheerID manages the full verification process for higher education accounts, so the best next step is to contact their team directly using this secure form: Contact SheerID support team.

If you run into any issues uploading your documents or confirming eligibility, please CC education@figma.com on your SheerID case so both teams can review it together. In the meantime, you might find this announcement and FAQ helpful: Updates to our Figma Education plan.

We’ll make sure this gets resolved as smoothly as possible.