Get Solutions

I'm prototyping a horizontal product carousel in Figma using component variants. I want both the left and right chevron buttons to animate between visible states, but I'm seeing that advanced transitions (e.g., Slide in/out, Push) are only available for one direction (right chevron), not the other (left chevron).Has anyone else encountered this? Am I missing something about how Figma enables advanced animation types for variant connections?Would appreciate any tips or explanations!Screen recording

Hi Figma,following use case:30 slides, 4 contain 720p videos, the rest 1080p images.Client receives the shared link, quickly skips through all slides. Client sees some unloaded image frames and pixelated images, fine, that’s expected. Client assumes the images and videos will load at some point, so he waits. The current slide finishes loading, okay. Client quickly skips back to previous slides, and here’s the issue: those slides are unloaded again, and Figma shows the lower-resolution versions again instead.So the client’s expectation that “the presentation is loading in the background” is actually not true, slides get unloaded as they navigate. I assume this is related to: https://help.figma.com/hc/en-us/articles/360052988373-Image-loading-and-performanceYes, there’s the option to make the file available offline, but this requires telling the client to manually enable it. In my opinion, that’s a usability problem when the natural expectation is that the deck preloads in the background

This just started today. After any prompt I make in apparently any existing Figma Make file I have, I’m getting a “something went wrong error”.After the prompt, the system does the work. But as it is working and describing what it is doing, after maybe 20 seconds, I get the error message.This happens both in the browser and in the desktop app.I’m using a Mac, and I’ve gone through the troubleshooting checklist. 

Hey team. I hope you are doing well.I'm testing Figma Buzz and having a hard time to zoom to the real size (Zoom to 100%) similar we do on Figma Design. When I try to zoom it to 100% it works same as the Zoom to Fit.Can you help me on that?  Doug LazariniFigma Desktop App version 125.4.9Figma Buzz

Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid. My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message saying that the submission limit has been exceeded, and now I can’t submit my request again.Thank you 

Whenever i try to run a new plugin the run and save option is not shown into my UI When it open . Could you please go through it and let me know why this particular thing is happening .

I recently heard that Figma make is now free for edu plan users. I do have an edu account made specially for that but why isn’t Figma make not accessible to me still? I want to use it as a practicing product designer!

I created two new icons for my library and after publishing them to work on a prototype they are displaying with some unintended rendering issues. Some line objects of the icon have moved on top of others. I have attached screenshots of the intended icons and the buggy icons. I was able to fix this rendering by resetting the instance and resizing the instance to the intended size but I thought it might be a good bug to report anyway.and the published icon with issues.

Hello everyone. I'm having a recurring problem with certain types of components. I'm making a parent card component with a background image and content that becomes opaque on hover. In my instances, when I change the image, the hover image automatically returns to that of the parent component... I've since found an alternative using ratio components that allow you to load images and keep them on hover. But I find this method a bit cumbersome and probably obsolete. I was just wondering if a more recent solution was possible? Thanks for your help!

Hi, I’m a university student currently using Figma with my Google account (not my school email).Previously, I successfully verified my Education Plan using my school email address — even though my Figma login email was different. At that time, Figma allowed this setup.However, my verification recently expired. Now, when I try to reverify, it requires that the *logged-in account* itself be the school email address. Because of this change, I can’t reverify my plan, and all my existing projects and files are now locked (read-only).Here are my details:- Figma login email: [redacted by forum moderator to remove PII]- School email used for verification: [redacted by forum moderator to remove PII]- I’m still an active university student.- My projects are very important and I need access urgently.Could you please help me reverify my Education Plan or unlock my existing files?I can provide proof of enrollment if needed.Thank you for your help!

When I press the Alt + R shortcut key in Figma, instead of adjusting or showing the anchor point, my PC displays FPS and other performance details. It seems like the shortcut is triggering a system-level command instead of a Figma function.Can anyone help me figure out how to fix or disable this so I can use the shortcut properly in Figma?  

The icons we used to use looked great in Figma and, when exported as svgs and then placed in the browser for inspection, their paths looked good and the quality of icon was also good (not blurry). Like so:The new icons we use (we have no idea who updated them, etc.) look great in Figma but when exported as svgs and then placed in the browser for inspection, their paths looked odd and their quality wasn’t good either (they were blurry). Like so: This is the setup of the icon in Figma in our DS: I’d greatly appreciate your help. It’s bugging me this bug so much… How can this be fixed? Please help

I set a textbox to a font and then change the weight. It either won’t apply the new weight or will jump to the previous textbox. It’s crazy buggy. Never had Figma be so buggy.

Can someone explain how, in 2025, the leading UX/UI design platform still can’t provide a simple way to manage annual seats from within the app? The panel to control seats makes it ridiculously easy to add them, yet does an extremely poor job explaining how it actually works. The number you enter isn’t the total you want to confirm instead it’s treated as an addition on top of your existing seats. Conveniently there’s no mention to the logic at all. And once you realize the mistake, too late since now you’re locked out of any way to fix it. No edit, no removal, no self-service management. It honestly feels like the billing interface was designed to trap users into over-subscribing. For a company built around great UX, this experience is beyond disappointing. Despicable, really.

Hello,Figma Make doesn’t see libraries that are published in Figma. Also, I cannot upload Figma file, just imgs. Can you help me please?Thank you

Dear Figma Education Support Team,I am following up on my previous email regarding the education verification error, as this has now become a critical issue affecting my entire educational team.URGENT SITUATION:My education team account is currently fully locked Multiple team members cannot access our work or collaborate We have ongoing projects with deadlines that are now at riskOriginal Issue: I cannot complete the education re-verification process for Bangladesh National University. The system shows: "Something went wrong! We are having trouble with the verification process."Actions Already Taken: I contacted SheerID support for assistance, and they directed me to contact Figma Support directly, as this issue needs to be resolved on Figma's end.Impact: This is not just affecting me individually - our entire educational team's workflow has stopped. We have critical academic projects and deadlines that require immediate access to Figma.Immediate Request: Could someone please:Prioritiz

I keep getting a “403 - "{\"status\":403,\"err\":\"Invalid token\"}"” also via Postman when trying to send an HTTP request and use the REST API. Any solutions to this?  

Yesterday while creating my portfolio as a ux designer on figma sites, It suddenly started to show that it cant open my file as WebGL is not enabled, through reading a help article via figma i enabled the override software rendering list as guided by the article and alternatively enabled other WebGL options but still figma is showing the same thing. To avoid Google chrome, i downloaded figma aap but the app is crashing and not working as well, i don't understand what to do and am i pretty stressed as figma has lot of my work designs and projects, i am on my education plan as i am a student and a ui/ux designer.  I was also working on my portfolio for a long period of time, it was getting almost ready when this happened suddenly. I have been using figma for the past 1.2 years on the same laptop. I am very stressed and confused not knowing what to do, i hope to see your reply soon. 

I have received created using figma Ai, design I want to tweak few things, but it has only two views “preview and code”My question is can I edit the file design wise? or it can be modified through Ai cammands only?

Dear support Figma team.I have noticed that my draft file is missing. I know the name of the file and remember even the names of some pages inside, but I couldn’t find it at all. I have only one account and I have checked deleted files. It is not appearing anywhere. I definitely created in my drafts, and it has no teammates to delete it. Please help, how could I restore it or find it?

I’ve run into a strange issue in Figma. Every time I launch the app and click on a text layer, it seems to “remember” that font’s predefined weights. Then, when I try to edit another text with a different font, the weight options from the first font are still displayed. If I try to change the weight, nothing happens.For instance, if I open Figma, select a text with the SF Pro font, and then create a new text layer using Comic Sans, the weight list still shows SF Pro’s options. Has anyone experienced something like this? And if so, is there any known fix?FYI, I’ve already tried reinstalling Figma, editing in the web version, and working in a different draft but the problem still remains. Moreover, it looks like all my drafts and projects were affected, so creating a new draft and trying it there doesn’t help either. 

Hello forum,I am currently working on typing descriptions for components and component variants for a large design system file with more than a thousand components. These descriptions are going in the component configuration modal window. This window is accessed by clicking the component configuration button on Figma's right side panel. I have noticed that canvas tools are getting triggered while typing descriptions inside the text input field. Has anyone else experienced this kind of behavior? For example, words with the letter t can trigger the text tool and therefore Figma jumps out of the description input field. Words with the letter o trigger the ellipse tool. Words with the letter c trigger the comment tool. H the hand tool, etc. This happens inconsistently. Is this a bug? Is there a way to turn off single letter hotkeys for the canvas creation tools? Thank you for the help.

Has anyone figured out a good way for helping the LLM using the MCP server to bridge the gap between the visual info (say, the color of a Button in the design) and the relevant component's properties (say, the correct `variant` that yields that color button)?We don't have Code Connect hooked up yet, but I'm skeptical that this would solve this particular disconnect because our components all use design tokens under the covers and all we see in the code are different properties that drive those behaviors. The LLM can’t see that using “emphasis” as a `variant` value will yield a blue button, for example.Interrogating the LLM on what it knows about the selected component yields a bunch of styling details, css, etc. so it knows what color the button should be, in my example, and I've given it our component docs so it knows what the valid variants are, but it can't bridge the gap between the two because there aren't enough dots to connect.This WOULD be solved via the "Component info" panel,

I am the admin. I accidently made another user, the owner of the project. It does not allow me to make myself owner again? When I click my name in the project, I can only delete myself? There are no other options?  How do I make myself owner again?

Hi Figma Community,I wanted to share some techniques we’ve been using at our agency to keep design systems consistent, especially when working on large projects with multiple designers.1. Component Naming ConventionsWe create a clear naming hierarchy for components (e.g., Button / Primary / Default) to make them searchable and intuitive. This helps avoid duplicate components and speeds up the design handoff process.2. Variants for Reusable ComponentsUsing variants for buttons, inputs, and cards allows us to manage multiple states (hover, active, disabled) in a single component set. It reduces clutter and improves maintainability.3. Figma Styles for Colors & TypographyWe standardize text and color styles across the project. Any change at the style level updates all instances across files, keeping projects consistent and saving hours of manual updates.4. Collaborative Feedback LoopsWe use Figma comments and Slack integration to get real-time feedback. A short daily sync keeps the tea