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akiyamin5
akiyamin5
New Member
Nov 16, 2025 8:27 PM UTC
Question

Unable to verify student account with no information via Sheerid

Hello, i’m a visual communication student (Graphic Design) i study for my degree and this is my last year, i have a student email, i have emailed SheerID 2 times and each time they close the ticket fully without giving any information why, can anyone help? i just want to finish this year with the student account, i don’t want to buy the full version yet 

image attached is the response from SheerID

 

    This topic has been closed for replies.

    3 replies

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    Nov 17, 2025 1:19 AM UTC

    Hey ​@akiyamin5 — thanks for joining Figma Forum. Sorry to hear about the trouble with your verification, and I’m glad we were able to connect here.

    SheerID manages the verification process from end to end, and we aren’t able to access or share specifics in our public forums for privacy and security. That said, I can see you have a case open with our Education Team. Your case number is: 1601934, and they’ll review what you’ve provided and follow up with next steps as soon as possible.

    Thanks for your patience while we work through this with you.

    akiyamin5
    akiyamin5Author
    New Member
    Nov 22, 2025 3:43 PM UTC

    Hey ​@akiyamin5 — thanks for joining Figma Forum. Sorry to hear about the trouble with your verification, and I’m glad we were able to connect here.

    SheerID manages the verification process from end to end, and we aren’t able to access or share specifics in our public forums for privacy and security. That said, I can see you have a case open with our Education Team. Your case number is: 1601934, and they’ll review what you’ve provided and follow up with next steps as soon as possible.

    Thanks for your patience while we work through this with you.

    I have yet to receive an answer, i have all the paperwork, i don’t understand why SheerID keeps rejecting it. 

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    Dec 3, 2025 10:37 PM UTC

    Hey ​@akiyamin5 — thanks for hanging in there.

    I checked on your case, and it’s still open with our Education Team. I’ve shared your latest update with them so they have the full context about the SheerID rejections. They’ll follow up directly with more clarity as soon as they can.

    Appreciate your patience while we help get this sorted.

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