Hello, i’m a visual communication student (Graphic Design) i study for my degree and this is my last year, i have a student email, i have emailed SheerID 2 times and each time they close the ticket fully without giving any information why, can anyone help? i just want to finish this year with the student account, i don’t want to buy the full version yet
image attached is the response from SheerID
Hey
SheerID manages the verification process from end to end, and we aren’t able to access or share specifics in our public forums for privacy and security. That said, I can see you have a case open with our Education Team. Your case number is: 1601934, and they’ll review what you’ve provided and follow up with next steps as soon as possible.
Thanks for your patience while we work through this with you.
Hey
SheerID manages the verification process from end to end, and we aren’t able to access or share specifics in our public forums for privacy and security. That said, I can see you have a case open with our Education Team. Your case number is: 1601934, and they’ll review what you’ve provided and follow up with next steps as soon as possible.
Thanks for your patience while we work through this with you.
I have yet to receive an answer, i have all the paperwork, i don’t understand why SheerID keeps rejecting it.
Hey
I checked on your case, and it’s still open with our Education Team. I’ve shared your latest update with them so they have the full context about the SheerID rejections. They’ll follow up directly with more clarity as soon as they can.
Appreciate your patience while we help get this sorted.
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