I’m encountering what appears to be a billing bug related to the Professional (monthly) plan.
Here is what happened, step by step, without revealing any personal or financial information:
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I purchased the Professional plan with full seats on Oct 17.
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My coworker also purchased a Professional plan separately for their own account.
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I created a team and invited a collaborator to work on a project.
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Before the paid month ended, I cancelled the Professional plan around Nov 1, well before renewal.
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After cancellation, my account correctly showed the Free plan and no active subscription.
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However, on Nov 11, I received a new charge of $20, for the same plan period as the previous billing cycle — even though I had cancelled and was already downgraded.
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I confirmed through my bank that the payment was actually taken.
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My Figma account still shows Free plan, meaning nothing was renewed — yet a charge was still processed.
This looks like an accidental second charge for a billing cycle that I had already paid for.
I would appreciate help confirming:
If support needs invoice numbers, I can provide them privately through the official support form.
Thanks in advance.
