The user accidentally created a monthly subscription (monthly seats) in addition to their annual plan. They do not need the monthly subscription and want to cancel it without being charged for the current month. The user is frustrated about being charged for a service they do not use and is seeking a way to have the current month's charges removed or refunded, preferably through manual intervention.
Your support case has been created! For reference, your case number is 1623454. Please keep an eye out for further correspondence from your support specialist in your email inbox!
