Accidental creation of monthly subscription and request for cancellation/refund

Question

The user accidentally created a monthly subscription (monthly seats) in addition to their annual plan. They do not need the monthly subscription and want to cancel it without being charged for the current month. The user is frustrated about being charged for a service they do not use and is seeking a way to have the current month's charges removed or refunded, preferably through manual intervention.

Your support case has been created! For reference, your case number is 1623454. Please keep an eye out for further correspondence from your support specialist in your email inbox!

Celine_ · Accepted Answer

Thank you for your message!I don’t speak Chinese, so I hope it’s okay for me to continue in English.I’ve checked on our side, and I can confirm that our support team has justreplied to your ticket. The support team has gone ahead and adjusted your upcoming invoice to remove theprorated Full seat fee. As of now, your team will no longer be billed for additional seatsIf you have any other additional question, I’d recommend replying directly to your case with the support team. It willautomatically reopen your case, and they are the best equipped to help you with cancelling the extra monthly plan and/orresolving any billing issues.(Since billing issues involve account-specific details, we’re not able to handle them in the Forum for security reasons, so continuing the conversation in your support ticket is the right next step.)I’ve gone ahead and closed the topic here as your case has been solved. Thank you!

Celine_ · Answer

Hi ​@WangQD, thanks for following up. I was able to see your ticket and can confirm it has been routed to our support team. I’ve also added a note so they’re aware of your message here. They review requests in the order they’re received, so please wait for their reply. For reference, your case number is1623454.Just a quick reminder that we’re not able to handle any billing or refund requests here in the Forum for security reasons(those need to be handled directly through your existing support ticket in the secure form).In the meantime, to cancel your Professional plan subscription:Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.Click Admin.Select the Settingstab.In thePlansection, clickCancel plan.Figma will ask you for a cancellation reason. Select the most appropriate reason and clickCancel plan.Thank you for your understanding and for your patience!

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