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problem with payment

  • December 3, 2025
  • 1 reply
  • 92 views

Brace2323

I switched from one account to another but forgot to cancel my subscription. I've been charged for several months for the deactivated account. Can I get a refund?

Best answer by Celine_

Hi there, thanks for reaching out. Celine from Figma here! Since refunds and subscription questions involve account-specific and billing information, we aren’t able to review or process these requests here in the Forum for security reasons.

I’ve just sent you a DM with the next steps so you can reach our support team securely. Please take a look when you can. Thank you!

 

1 reply

Celine_
Figmate
  • Community Support
  • Answer
  • December 3, 2025

Hi there, thanks for reaching out. Celine from Figma here! Since refunds and subscription questions involve account-specific and billing information, we aren’t able to review or process these requests here in the Forum for security reasons.

I’ve just sent you a DM with the next steps so you can reach our support team securely. Please take a look when you can. Thank you!