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Hello,I’m a student and I’ve already verified my account, but I just realized that all of my files from the previous semester are missing. I urgently need access to them for my upcoming presentation and project. Every time I try to open them, this message shows up (screenshot attached). Could you please help me recover these files as soon as possible?Thank you so much for your support.[redacted by moderator to remove personal information]

Figma updated, and I have no clue how to select two different end points anymore. If I select arrow, it applies to both ends…… I’m frustrated, because this used to be very easy. Can someone help.  

Hi! Please tell me how to fix this? Everything is fine in the browser version, but on the desktop it displays like this.

my credit card is being charged though i do not see any plan subscription. how to stop payment?

I’ve created components for an image, badge, and icon. I want to the image size to be adjustable, without it affecting the size or position of the badge/icon. Right now, if I change the image size, the badge/icon get bigger and their positioning is adjusted (eg. 16px away from corner becomes 20px). How could I stop this from happening?

Hi. I have recently been building a website in Figma Sites and come across a little issue. I created some custom Figma Make interactions, that animate text on scrolling the page which work perfectly when previewing within Figma, but when viewing the published site in Safari and Google Chrome, those interactions do not work. Is there a reason for this, or am I doing something wrong. Please help!Thanks

Today I realized a strange problem … wonder, if it is a general Figma issue?! I created a Button and for the hover state with two fills:a dark “main” color on top white, 90% transparentBut the dark color shines trough at the edges.Very strange, because it’s only appear in the present mode, not in the design mode. The scale is always 100% and the objects are snap to pixel grid. Anyone else face the issue? 

On the Safari Version 26.0 (21622.1.22.11.14) I can not assigned any seat types for different users.Workaround is using an other browser.

I am making a dropdown menu from scratch and the prototype is not working how I would expect it to work.I am probably doing something wrong.Can anyone help? My File<iframe style="border: 1px solid rgba(0, 0, 0, 0.1);" width="800" height="450" src="https://embed.figma.com/design/KPo0bhc5zKRxFHhjZ5Vmvi/Dropdown-Menu?node-id=0-1&embed-host=share" allowfullscreen></iframe> 

Hi,Please, I would like to report an issue with Figma and Figjam. I didn’t found anyone else taking about this specifically.WhatWhen pasting a frame with component instances from Figma to Figjam, some components get reset to the default state. DetailsThe frame contains component instances and nested components inside, with it’s instances changed. For example, an app UI with the entire header or top navigation as a component, and the buttons inside it are nested components with icons. The icons are reset to default.When I modify the instanced icon to anything else, copy, then paste to Figjam, the icon is retained, I can even change back to the previous icon, and it will paste correctly in Figjam. Apparently, I have to force a change in the instance, and it will be retained. The problem is that there are far too many frames and instances for me to “shake it” and make it work. Without knowing the issue, I don’t know exactly if I can prevent it from happening again. This has been forcing u

Hey I noticed few of my friends in my uni got the Figma make access while I did not. Is Figma make and site now available for edu pro accounts for students?

I started having a problem with my Figma. When you select the crop tool ou click multiple times on a photo, the edit menu opens up.The “edit menu” im talking about, is the one that you can change de shadows, tint, temperature and stuff like that. It is where you choose to change the color, gradiant, photo…I dont know why, but this panel isn’t opening for me the right way. I need to keet trying to open it by clicking 300 times.I’ll try to leave a video here.https://share.zight.com/X6u6L48BThx!

Ich bin mit meinem Google Account angemeldet. Dort habe ich die email Adresse bin***@***bis.de für meinen Google Account. Jedoch habe ich vor kurzem Gmail eingerichtet für meinen Google Account. Deshalb lautet die neue Email Adresse bin.fl****gmail.com. Ich melde mich in Figma mit meinem selben Google Account an der dann jedoch eine andere Email Adresse hat. Meine Design Files sind alle noch da, vermutlich weil sie lokal auf meinem Computer hinterlegt sind. Allerdings habe ich keine Berechtigung mehr diese zu bearbeiten (nur lesen). Also gehe ich auf Berechtigungsanforderung. Dort wird mir eine Mail auf bin***@***bis.de geschickt. Ich klicke dort drauf und werde automatisch in Figma mit bin.fl****gmail.com angemeldet, weil es keinen Account mehr mit bin***@***bis.de mehr gibt. Dann kommt der Fehler dass der User keine Berechtigung für Berechtigungsverwaltung hat. Jetzt weiß ich nicht weiter. Viele Grüße (für email support ist mein Account leider zu arm)

I've noticed that adding video to a Figma site (using the new "Fill in Figma" sites feature) isn't supported or is completely broken. It's a mess to try and implement — there's no straightforward way to embed or play videos properly.In contrast, Framer handles video support very well — it's easy and seamless to integrate video backgrounds or media sections. It would be great if Figma could match that level of functionality. Right now, it's a major limitation for building modern, media-rich web experiences directly in Figma.Expected Behavior: Ability to embed videos in Figma Sites Support for background videos and inline media Clean playback and responsive behavior Actual Behavior: No native video support Workarounds are clunky or ineffective Makes building modern web pages difficult Please consider adding full video support in Figma Sites — it's essential for many use cases and currently a big gap compared to Framer.   

Dear Figma Support Team,I am a student currently trying to access Figma’s Education Plan. However, I am facing an issue with the SheerID verification process.I attempted to verify my student status using my government-issued ID, but it was not accepted. I retried multiple times by entering the correct details and uploading my ID, but the system shows that my verification limit has been exceeded.Since I genuinely need access to Figma’s student education plan for my coursework, I kindly request your assistance in rechecking my documents or providing me with an alternative way to complete the verification process. Please let me know how I can proceed further. Also, please find my documents like govt. ID and college ID attached to this email. My college email ID is (redacted by the moderator due to PII)Thank you for your time and support.Sincerely,Abhishek DasIndian Institute of Technology, Kanpur

I’m a programme manager and teacher at Oslo Nye Fagskole in Norway. I was granted an educational licence about a year ago, but recently I’ve started receiving repeated emails warning that my licence is expiring. Each time, I follow the link in the email to confirm my eligibility. When I click it, I get the message: “You’re in! You are now verified with Figma for Education.” However, a few days later, I receive the same expiry warning again. What to do… tried to contact support then get a message I can only get help through this support forum   Thanks in advance for your help!

Emojis are not appearing in the comment box of the Figma desktop app on macOS. They display correctly on Figma Web, but in the Mac app they don’t appear. 

There is a problem for the animation for “Show Behind Transparent Area” and background shadow with sizing up and down, down here i will put the video, pls fix it (also i think there is problem with sizing and blurring animation not being smooth)Da video of pain Thank you if you endure the long wait at start of video !!!

Hi,although Figma App has been closed and no Broswers is running (there should be no Figma App running on the desktop) it still consumes a lot of memory (0.25GB !)    

I have worked with figma make and honestly its the best application i have ever used. What its helped me develop is game changing for me as I have dyslexia coding and copy has never been my thing.  Im unsure is the web app i have developed on figma real can the public use it? Security does it have any ? how can i manage users ? How can i see whos using it ? How bigger app can i make ? Is there anyone who can help me it would be super helpful

Выделяю объект, делаю заливку линейным градиентом, затем открываю этот объект в плагине Fig3D и он оказывается безцветным. Если делать заливку просто цветом, то все отображается, градиент - нет. Как это исправить?

In my Figma project, I’m using components and color variables. When I clone this project and map it to different colors, everything works fine at first. But when I go back to the main project and add new colors or make adjustments, some of the colors in the cloned project get messed up. How can I fix this issue?

The Supabase Figma OAuth integration appears to have been broken after recent deprecation of `files:read`. Supabase itself is appending `files:read` scope to the OAuth initiation URL which appears not to be a valid scope for the OAuth app I have, despite the email mentioning there’s a grace period until mid-November for the switch-over. This has now broken a lot of important flows in the platform that I’m building, thus it’s not even possible to submit the OAuth app for review to publish it publicly, as well.

My other account has been suspended. I have also reported the problem to the official via email, but it has not been resolved until now. There are a lot of files in my account, which has seriously affected my work and caused huge financial losses. I hope you can help me solve the problem.[redacted by forum admin/moderator to remove PII]

Help needed🙏 The draft file has been lost. It shows "You can't access this resource." Then, clicking on the three dots on the top right corner to open it, it keeps loading and cannot be opened. Screenshot of the question⬇️