Critical Block: "Verification Limit Exceeded" Error Despite Successful SheerID Verification (Twice Verified Student)

Hello Figma Community and Support Team,

I am an eligible student who has been blocked from accessing the Figma Education plan due to a critical "Verification Limit Exceeded" error from SheerID. I am urgently seeking assistance as my access has been locked for over a week, and I am stuck in a loop between Figma and SheerID support.

My Situation and Evidence:

1. Undisputed Eligibility: I was successfully verified twice previously:
   • Once with the old Figma system (early 2025).
   • Once successfully with SheerID in September 2025. I have attached evidence of this successful SheerID verification in my communication with the support team.
2. The Cause of the Block: A necessary email change on my Figma account triggered an immediate re-verification request that failed due to the "Verification Limit Exceeded" error, locking my account.
3. Support Deadlock:
   • Figma refers me to SheerID for a limit reset.
   • SheerID refers me to Figma regarding email policy and auto-responds with a 4-7 day response time, which has passed with no substantive action.

The Core Administrative Error:

• SheerID’s system has an incorrect domain record for my institution (it lists the staff/management domain, not the student one).
• Due to institutional constraints in India, a student-specific email is not provided, making the expected verification path impossible.
• The limit exceeded error prevents me from manually uploading my documents (Fee Receipt, Student ID, etc.) for a manual review.

My Urgent Request for Community/Staff Help:

I am an eligible student locked out by an administrative error. I need internal coordination between Figma and SheerID to manually resolve this.

I urgently request that a Figma staff member or SheerID moderator:

1. Manually reset the verification limits tied to my personal information.
2. Provide a secure, alternative mechanism for me to submit my official enrollment documents for a manual override and re-approval.

Please help me bypass this automated failure so I can resume my academic work. Thank you for any assistance!

Sincerely,

Pritam Anil Yadav