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Question

Plugin new version cant released - "We detected a change to your account details. Please contact support@figma.com to proceed" error

  • December 11, 2025
  • 1 reply
  • 12 views
Anton Lenev

Hello!

 
While trying to publish a new version of the plugin we were asked to add 2fa to our hello@viewst.com account to get the possibility to publish a new version of the plugin. 
 
But after we add it and try to publish a new version, we get a new error message "We detected a change to your account details. Please contact support@figma.com to proceed" that blocks our possibility to publish a new version with fixes of our plugin. 
 

And now we are stuck in this state for 2 weeks and couldnt publish fix to plugin (case plugin account inst paid one and we cant reach support, and our primary paid account couldnt get help while its different account issue)

What could be our next steps to resolve it?

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • December 11, 2025

Hey Anton, Celine from Figma here! Thanks for sharing these details. I understand that you are are blocked from publishing an update.

I’ve gone ahead and created a support ticket on your behalf so our team can investigate this error directly. For reference, your case number is: 1637338. They’ll review your case and follow up with you via this email address hxxxo@cxxxt.xxm.

For reference, please also note that our goal is to be thoughtful and reasonably prompt in our review. Approval times vary depending on current volume and the team’s availability. We will contact you via your Figma account email to notify you of our decision. More information on Plugin and widget review guidelines here.

Thanks for your patience while the team looks into this!

Anton Lenev
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