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Patricia B
Patricia B
New Member
December 16, 2025
Solved

I cannot use education plan even though I am verified

  • December 16, 2025
  • 1 reply
  • 209 views

Hello,

I cannot use my education plan eventhough I am verified as a student. 
I have been verified before, and in summer figma sent my an email that I need to re-verfiy my student status. I did that and sheerID confirmed with me that my student status is still fine and I should be able to continue like normal.
They also stated in the email that I will receive an email from figma about how to set up my education plan etc but I never received that email. I also tried to contact the customer support but I never got a reply.

I also chatted with the AI support but that lead to nothing. I can access my files and edit them with the free plan. I have been invited to an education team by a fellow student. They have the educatio plan and it works just fine. When I open a file in that team it tells me I need to verify my status in order to not lose access. But when I go to my account under role it tells me I have the “education” role. When I want to verify my status via the button that pops up when I want to access a file, I run into the issue of “verification limit exceeded”. I have no idea what I can do to fix this.

This topic has been closed for replies.
Best answer by Celine_

Hey ​@Patricia B , Celine from Figma here. Thank for explaining in details your issue!
I’ve checked internally, it seems that you have verified with a wrong account (pxxxa.cxxxa@gxxxl.xxm).

Our Education team handles all requests to update the email on a verified EDU account. To get started with your request, please fill out this form: Request to Move Figma EDU Status.
Requests are reviewed in the order they’re received, with a response time of up to 5 business days.

Since they’re the right team to help with this, I’ll go ahead and close the topic here. Thank you!

1 reply

Celine_
Figmate
Celine_Solution
Community Support
December 16, 2025

Hey ​@Patricia B , Celine from Figma here. Thank for explaining in details your issue!
I’ve checked internally, it seems that you have verified with a wrong account (pxxxa.cxxxa@gxxxl.xxm).

Our Education team handles all requests to update the email on a verified EDU account. To get started with your request, please fill out this form: Request to Move Figma EDU Status.
Requests are reviewed in the order they’re received, with a response time of up to 5 business days.

Since they’re the right team to help with this, I’ll go ahead and close the topic here. Thank you!

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