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Please help, my smart guides have disappeared (like, I put a square in the corner, red lines appear and they align the object exactly in the corner) and now they're gone and I can't work properly.

Hello,  I accidentally activated a Dev seat on my Professional plan and would like to request a refund or invoice adjustment.  Details:  - Account email: [redacted by forum moderator to remove PII]  - Charge amount: $8.5 (prorated Dev seat charge - maybe -)  - Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 minute and never used)  Could you please cancel this charge from my upcoming(25/12/25) invoice?  Thank you for your assistance.

Hello Figma Support Team,I am unable to access my original Figma account because the email associated with it is no longer accessible.Old Figma account email:designer@nemontech.comNew accessible email:designernemontech@gmail.comI am the owner of the domain nemontech.com and can provide proof of domain ownership (DNS / registrar) if required.I kindly request your help to transfer all my Figma files, drafts, projects, teams, and ownership from the old account to my new account.Thank you for your assistance.Aaftab Khan

Hello everyone, I am looking for some help for Figma Make. I am using Figma since looong time, but now I am struggling using this new AI tool. Getting very poor result and spending 30X time to get the same stuff I could do in old Figma is seconds 😅.I know there are tons of tutorials around but I would prefer to have some 1:1 time to speed up things and debugs issues on the go. Anyone can help me? Thank you so much

I no longer have access to my old account, [redacted by forum moderator to remove PII] or the google account that was used to set it up. This account has so much of my work that I need to get into. Whilst I had access to this old account, I did send invitations to my new account, however these links have expired and are now invalid.

I have a $35 debt because I forgot to cancel my subscription, and I didn't access the website during that time. Can I delete my account and have that debt waived?

Hi, can you  tell me please if there is a limit on the number of people who can edit a free team FigJam file?

Figma Make is breaking whenever I want to try point- and-edit as well as prompt with attached image for design reference. This had started recently ! Earlier it was smoothly working. And it is happening even with fresh license with enough ai credits. Can someone help as this is significantly slowing down the design process, so much so, I had to get back to Figma Design to keep working on design assignments.

hello! I'm trying to insert an image using the google sheet plug-in, but it keeps getting error fetching image. I've tried re-creating google sheets, and re-creating pygma pages, but they keep saying errors.The text is applied, but only the picture is faulty. Please help me  

I am working with components which have texts. While using the instances of those components everything works fine. But if I go inside of the main component and change the styling of a super-index or * character, let’s say I made the whole text block bold, the instances are broken. Could Figma prevent this bug please? We should be able to style super-index numbers1 and stars *

Getting blank page while trying to open figma  . 

“All libraries” should be a list of the collections-I think there’s an error on the libraries dropdown which only displays “All libraries” instead of listing the different collections. I know we have the option to search and scroll but, What is the purpose of the dropdown anyways if it displays “All libraries” always?, you can remove it and it won’t affect anything, but if you can choose the collections then it would much better.Relying on the search functionality is ok, but the mouse is a strong option to pick the right collection and then choose. Please consider it.

Am I being stupid? Surely it has this basic feature…..

Hi, Im currently rebuilding my personal site with figma and upgraded to use some additional features. With hosting a website through figma, how does that work exactly? If I were to build the site with figma pro, host it and connect a domain name etc, will that website still be live if I decide to not renew my pro subscription and go back to basic?Thank you in advance

HiI'm new to Figma, and I'd like to learn how to create masks for icons. What you see in the image are several icons from this design file. Each icon comes with a mask, and the mask follows the shape of the icon, It also has an alpha color, (semi-transparent pink) Please, I need step-by-step instructions to learn how to create masks that follow the shape of the icon. I'm a noob at Figma so I need your help.  Thank you in advance. 

If I hide a banner (by clicking on the cross), how can I get it back? :) 

Hello Figma Community,I need urgent assistance regarding my Figma account. I accidentally deleted my account, and I am now unable to access any of my files or projects. These files are extremely important for my ongoing client work, and I’m very anxious about losing them.Details: Account email: [redacted PII - DJV 12/22/25 3:09pm PT] Approximate deletion date/time: 11 PM, 22 December Since the deletion just happened right now, I understand that accounts remain recoverable for up to 30 days. I’m hoping the support team can help me restore access as soon as possible.I would greatly appreciate any advice, confirmation, or escalation from the Figma team or community members who have experienced this situation before.Thank you for your time and support 

Hi team 👋,I’m looking for clarification on how API rate limits are calculated when requesting specific node IDs compared to fetching the entire file.Questions: When calling the /nodes endpoint with multiple node IDs, does it count as: a single API request regardless of the number of node IDs, or multiple requests internally that affect rate limits? Is there any difference in rate-limit cost or weighting between: fetching the whole file, and fetching a subset of nodes? Do factors like number of node IDs, file size, or response payload size influence how rate limits are counted?  

Need SOW or quote for internal purchase approval. Not sure where to reach out to for a quicker response from the Figma team. Thank you

The After Delay interaction has suddenly stopped working in all of my Figma projects. It fails to trigger in any file, including existing ones where it previously worked.This issue does not affect other teammates, even in projects that use the same design system within the same organization.I have already tried: Clearing cache and restarting Figma Reopening files and duplicating them Reapplying the interaction Following common suggestions found online and in forum threads So far, none of these steps resolved the issue.Is this a known bug, account-specific issue, or environment-related problem? Are there any additional troubleshooting steps or diagnostics I should try?

Still haven't received any correspondence from support specialist on this case number 1650507The user accidentally upgraded a different account to a Professional annual plan and wants to cancel the plan on the wrong team, receive a refund, and apply the upgrade to the correct account

Hi Figma Support Team,I recently noticed that an additional seat was accidentally added to my Professional plan.   The payment for this billing cycle is February 18, 2026, and I wanted to reach out before that to ensure I’m not charged for the extra seat.Could you please help me remove the additional seat and confirm that I won’t be billed for it?Please let me know if any additional steps are required on my end.Thanks so much for your help and prompt response!

I have been charged again even though i’ve cancelled the plan. See below. I do not want to opt for any paid plan at this stage. Please help me review this case, provide a refund and cease any on going plans. Thank you for your help  Thank you for your payment! [redacted by forum moderator to remove PII]

Hi, I am writing plugin to merge remote variables (from a library) into the local file.example: “color-content-primary” variable from library file used to color an icon from Lucide Icons library and find, match & merge with color variable of the same name from the local file.*The purpose is to ensure my design system (semantic colors) have been applied.I have the plugin working but I have an issue where it can find the ‘collection name’ for the variables for the remote file but when i have used multiple libraries it only displays one collection name. Is this expected ?example: When i select sample icons from Lucide Icons library after import and run the plugin it fetches the collection name. When i select sample icons from Hue Icons library after import and run the plugin it fetches the collection name. When I select icons from both libraries it only returns a single collection name.Is this a limitation ? (or an error)

Can We convert this website Suomibuzz layout in to figma easily If Yes then tell me the procedure.