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Question

I lost access to all my files in my student account after i graduated

  • January 15, 2026
  • 1 reply
  • 10 views

Feda Almodhi

I Would like to update my email account in my older student account that I lost access to. This account has all my files and I need them. I would like the projects to be added to my current account [redacted by forum admin/moderator to remove PII] or that my student acount [redacted by forum admin/moderator to remove PII] update the email to my current one. 

1 reply

  • Figmate
  • January 16, 2026

Hi ​@Feda Almodhi

 

I understand that you’ve lost access to the student email linked to your Figma account and are looking for a way to regain access.

If emails from your old school email address are being forwarded to your current one, the easiest way to get back into your account is to reset your password. Once you’re logged in, you can update your email address from your account settings.
Here’s a guide with more details:  Manage email address or password  
 

If you’re not forwarding emails from that address, our support team can help manually update the email address for you. After that, you’ll be able to move your files as needed.

For security and privacy reasons, we’re not able to handle account-specific issues directly here in the forum. That said, I’ll go ahead and create a support ticket on your behalf so our team can assist you directly.

One of our specialists will reach out to you via the ticket email once they’re ready. Please continue the conversation in that dedicated ticket.

In the meantime, please review the guide linked above to see if it applies to you.

 

Thanks,