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OpenMethods
OpenMethods
New Member
January 14, 2026
Question

Contact CSM

  • January 14, 2026
  • 1 reply
  • 29 views

I am trying to contact ANYONE at Figma as my renewal is coming up and have some questions and adjustments to make. 

 

Who can I contact? I also have a ticket opened 1685455 for someone to reach out to me. 

 

Please advise. 

 

Thanks,

Shawn

This topic has been closed for replies.

1 reply

djv
Figmate
djv
Community Support
January 15, 2026

Hi ​@OpenMethods, thanks for reaching out on this!

I took a look on the backend at the ticket you linked, and it looks like support merged it with ticket #1683501. 

As mentioned by support, for security and privacy reasons, we can only handle billing or account-related requests from verified contacts on the plan. The email you're using here on the forum and via email isn’t listed as a verified contact for an account or active subscription. To proceed, please reach out using the correct email address that is an Admin or have an Admin reach out directly. 

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