Hello, I am a college student in South Korea and bought a professional plan around November last year. However, I only used it for a short period of a month and canceled the regular payment. However, I keep getting payment requests from Figma. I didn't pay because I didn't have money in my bank account, but I keep getting emails saying that the payment failed. I've already upgraded to the free version and the invoice seems to keep coming. Please solve the problem and reply to the message at e-mail.
Question
Please stop requesting regular payment.
Hey
I can see that you’ve already contacted our Support team (ticket number #1689155), which is the right next step. I’ve added a note on your behalf to let them know you also reached out here on the Forum, so they have the full context.
A member of the Support team will follow up with you directly to review your account and help get this sorted out.
Thank you for your patience in the meantime!
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