Request to enable Figma UI3 and AI features for my account

Hi ​@MD_AHAD_MIA,

I understand that you’re still seeing the Old UI and are having trouble accessing AI features.

I checked internally, and here’s what we found:

• UI3 is already enabled on your account. - For reference, you can compare it with the “Old UI design” screenshot in the “Where did a feature move to?” section of the Navigating UI3 
• Your account has a verified Education status.
• You have access to multiple Starter and Student teams.
• In some of those teams, you’re assigned a View seat.

Please note the following:

• If you’re part of a Figma for Education plan, most AI features and settings are not available.
• AI tools are only available on paid plans, and your seat type also affects which AI features you can use. If you have a View seat, access to AI tools is limited.

You can find more details here: Who can use AI tools?  

If you’ve reviewed the information above and are still experiencing issues, please share the following so we can look into this further:

• The URL of a file where you’re seeing the issue
• The specific AI features you’re unable to access
• If possible, a screenshot showing that your account is still displaying the Old UI

With this information, we can escalate the issue to the appropriate team if needed.

Thanks,

Hi Figma Support Team,

Thank you for getting back to me.

I appreciate you checking my account status internally. However, I must insist that there is a discrepancy between what your system shows and what I am actually experiencing.

You mentioned that "UI3 is already enabled" on my account, but I can confirm that I am still seeing the Old UI (UI2) completely. The interface has not updated, and I do not have access to the new navigation or layout changes.

To prove this, I have attached a fresh screenshot taken just now.

Here are the specific details you requested:

1. Evidence of Old UI: Please see the attached screenshot. You will clearly see the old "Hamburger Menu" on the top-left and the previous toolbar design. This is not UI3.

2. File Context: This issue persists in my Personal Drafts where I am the Owner and Editor. Therefore, the "Viewer Seat" limitation should not apply to the interface layout itself.

3. File URL: 

    

I understand the clarification regarding AI feature limitations on the Education plan. However, my primary concern right now is receiving the UI3 Interface update, which you stated should already be active.

Please investigate why the update is failing to reflect on my end despite your system saying it is enabled.

Waiting for a quick resolution.

Regards,

Ahad Mia

Hi ​@MD_AHAD_MIA,

Thanks for sharing the screenshot and the additional details.

From the screenshot you provided, the interface shown appears to be UI3, as it includes the UI3-style toolbar.

In UI3, the toolbar is no longer located at the very top of the screen, whereas in UI2, the toolbar appears along the top edge.

Just to make sure we’re aligned, could you let us know which element you’re referring to as the “hamburger menu” in the top-left?

UI3

UI2

You can find more details about the UI3 changes here:

• Inside the redesigned Figma, where your work takes center stage
• Navigating UI3
• Access design tools from the toolbar

Thanks as well for sharing the file URL. It looks like this file is in a Student team. Please note that each team you’re a member of has its own Drafts section, and the experience can vary depending on the team context.

You can learn more about this here: Updates to how drafts work

If you’re open to it, could you also let us know which specific AI features you’re unable to access? That will help us better understand your experience and look into it further.