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Question

Unexpected editor charge – refund request for short-term team project

  • January 16, 2026
  • 1 reply
  • 19 views
김도희

Hi Figma Support team,

I was recently charged for an additional editor due to an unintended misunderstanding of how team billing works.

A collaborator accessed a file in a team project and was automatically counted as an editor. This resulted in an extra editor seat being added and an unexpected increase in my monthly charge.

As soon as I noticed the charge, I immediately removed the collaborator from the team and moved all files back to Drafts to prevent further charges.

This was a short-term, non-commercial team project, and the collaborator did not actively use editor features.

I would really appreciate it if you could review this case and let me know if a one-time courtesy refund is possible.

Thank you for your time and understanding.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • January 16, 2026

Hi ​@김도희,

 

I understand that an additional paid seat was added unintentionally and that you’re requesting a refund.

 

Unfortunately, due to security and privacy reasons, we’re not able to assist with account-specific billing issues directly here in the forum.

That said, I’ve gone ahead and created a support ticket(#1691483) for you using the details you shared. One of our specialists will reach out to you directly via the ticket email. Please continue the conversation there so they can review your request in more detail.

 

In the meantime, to help prevent paid seats from being added automatically in the future, you may want to review the approval settings for new seats here: Set approval settings for new seats

 

Thanks,

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