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Dear Figma Support Team, I kindly request you to review and cancel the suspension on my account. Email ID: [PII removed by forum admin] This is my genuine account. My account was locked without any notification, I don't know why my account was locked. There are many of my work files in the account and I did not violate any policy., please help me reopen my account. Thank you for your support.

HI, Apparently IT support looked at this issue and DNS has been set up, see email below. what could it be? “I’ve looked into this for you and can confirm that the DNS records you provided have been added correctly.It looks like Figma uses Cloudflare CDN on sites.figma.net, so there may be some routing issues occurring on their end.I’d recommend reaching out to Figma’s support team to check if they’re aware of any current issues or if there are any additional DNS records that need to be added.“

Figma Make is not working on my education account. I am unable to take advantage of the AI features. How can I enable the AI features and Figma Make?

How can I remove education plan from my account? I have checked all the settings but unable to find an option.

Hi everyone,My toolbar in Figma suddenly disappeared, and I can’t seem to bring it back. I’ve already checked other posts mentioning this might be a bug, but I haven’t found a working solution yet.Also, copy & paste functions (Ctrl/Cmd + C / V) are not working for me either.Has anyone faced this issue recently or found a fix? Any help would be really appreciated!Thanks in advance.

Hello Figma Support Team,I am writing to urgently follow up on my ticket #1554004 (submitted on October 17).I subscribed to the Annual Organization plan around September 28, 2025. After using it for nearly a month, I've discovered a critical issue: all users in this plan are restricted to "Guest" status with "limited access." This makes it impossible for us to manage permissions effectively or migrate our projects, which has severely blocked my team's workflow.The core problem is that I was misled during the purchase process. I upgraded directly from an existing project within the Figma app. On that upgrade page, the only option presented to me was the "Organization" plan.I only discovered later that the "Professional" plan (which is what I actually needed) is only available for purchase through the main "Pricing" page, not through the direct in-app upgrade flow. This is a misleading UI/UX that guided me

I’ve worked today with Figma and everything were fine, but in one moment it stopped loading main page, and gave me ability to only view my file, after restarting it doesn’t loading at all. Any versions, same with desk or web. 

Since about an hour ago, the mirroring connection between the pygma laptop and the phone has suddenly been disconnected, and the file of pygma has not been opened.Therefore, we are currently unable to work on it.

Hi everyone,I’m exploring how to design high-converting landing pages in Figma for a project linked to digital marketing in Jalandhar. My primary focus is on creating layouts that drive engagement while maintaining a clean and user-friendly design. I’d love to get advice on:Best practices for structuring sections like hero banners, CTAs, and testimonials Choosing typography and color schemes that boost conversions Any Figma plugins or shortcuts you rely on for faster landing page designIf anyone has worked on landing pages for marketing campaigns, your insights and examples would be really valuable! 

I don't know if it's just with me, but something isn't right. If it's the same with you too, please let me know.

Olá! Gostaria de saber como atualizar meu app no Mac OS, já procurei várias respostas e não achei a certa que me indicasse onde no app.Obrigada

Well … might stop working earlier today. Hope it comes back tomorrow morning

Whether it is present or preview, nothing is building at the moment under prototype. Only design loads. Anyone else having the same issue? Thanks

Guys,I submitted a major copyright dispute weeks ago and still no response or resolution, why FIGMA dont care about copyright infringements ?Please help 

My team is experience bigger load than normal even on smaller files, is the any way to debug this?

Hey there!So my institute (https://iec.org.pk/) which offers bootcamps added me as an instructor but I kept seeing a warning, I thought it was a glitch in Figma as I had the access to the files even after the count down ended. But yesterday, I lost woke up to see that I have lost access to all my files. It is a blocker since I do sessions with my class in Figma. Let me know what can be done to fix this as soon as possible. 

https://api.figma.com/v1/images/4CSH3ej4Wd48v6XCv2U8Tq?ids=921:357,921:362,921:364,921:369,921:374,921:375,921:384&format=png&scale=2 Ｉ want to ask about the url up aboveThis url is generate by MCP server in vs code.The agent is trying to fetch the icon from the picture I just feel quite weird all the pictures coordinates are already fetched, however can’t fetch download with the {"status":403,"err":"Invalid token"} response message. please help. Thanks.

Dear Figma, I am getting a message that my verification limit has exceeded for my education plan. I have contacted ShareID to resolve the issue asap, but I am still waiting for a response. I have an ongoing important project for my internship, and my education plan has already expired. This is very urgent, and I am wondering if I can get my education plan extended until the issue is resolved by ShareID 

Hi Figma Community! 👋I’ve been using Figma on and off for design work, and the free plan has always been enough for my needs. Now, I’m diving into Figma Sites, and it feels like a perfect fit — no more handing off designs to a developer for Webflow! But I’m a bit confused about the Professional plan tiers ($3–$16/mo). The help article Manage a custom domain for your site states: "Available on all paid plans" and "Professional plans can connect up to 10 custom domains." However, the pricing page suggests Figma Sites is only included with the Full seat ($16/mo), not Collab ($3/mo) or Dev ($12/mo).I reached out to support a week ago about this but haven’t heard back yet. So, I’m turning to you all:

I am trying to use Figma Copilot plugin but I always get this error message: Failed to get AI response. Please check your API key and try again.I have tried with OpenAI api keys and also with Gemini.Can you please help?Thanks,

Hi, Just for background purposes, I mainly use Figma Slides as a replacement for PPT. I’m building a presentation that has around 96 slides. Past slide 84 the vertical scrolling function doesn’t work. And by the scrolling function it’s in relation to me zooming into the slide and scrolling around. Sometimes I need to zoom in on some information. I can still scroll horizontally but not vertically on any slide past 84.I’ve tired testing by adding a new slide after 84 and it still runs into the same issue. I’ve also deleted a lower numbered slide and the previous slide 85’s scrolling function works for both vertical and horizontal. I’ve then added in a new slide before the previous slide 85 and it loses it’s scrolling function again.Is this a bug or is there a limit for the slide count?

Hi team/everyone,I'm currently using the Starter Plan for my personal team and I'm looking to expand my team.Could someone clarify the maximum number of editors (or collaborators) that can be invited to a team under this plan?Thanks for your help!

I’ve noticed a thumbnail issue that occurs depending on the background color of the thumbnail and whether you use Light Mode or Dark Mode.The border radius on the Thumbnail looks jagged if you have a light color thumbnail bg in Dark Mode or a dark color thumbnail in Light Mode. (zoom in on the image attached)Looking into it through the web browser I found the reason to be that the border color is a solid color.One simple fix to solve the issue would be to make the border color on Thumbnail containers a low opacity color.In the attached image I changed the border colors to be 20% opacity black and white depending on Light/Dark Mode and you can see the jagged issue is gone and the border radii are smooth.Is this a big problem? No, of course not. But it would be an easy fix.Thank you Figma!  

Am I the only one who is totally confused as how the “Import from Figma” dialog window in Figma Make works? It shows only some files but not others, don’t know why. The text search is completely random IMO and you’re not able to select a specific page or a frame in the file - it just selects some random frame from a file.Why cannot I just browse all my projects and select a particular file and frame?From what I understood, selecting the design through this dialog is somehow superior to just copying and pasting a particular frame into the prompt. Figma Make is then able to extract more detailed information. Copying & pasting is just like a screenshot, I guess?

Hello,I am trying out figma code connect for our design system and codebase. I managed to successfully connect one component set via code connect cli. When I check any instance or variant of that component in figma dev mode, in code connect section I can see all properties and imports mapped correctly. However, when I am using figma remote mcp server in cursor and asking agent to see how to code that component, it does not get all that information included in code connect mapping. What could be an issue?For example, code snippet for this in figma:Code snippet returned by my cursor figma remote mcp is just figma own implementation.