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I only wanted to use FigJam, and I thought upgrading to Pro would apply just to my own account. Instead, I’m now being told I have to pay €192 before I can downgrade again. This is very frustrating, and the invoice calculations are not clearly explained.I hope Figma improves this process, because transparency and clear communication are essential for a user-friendly subscription service. Could someone please help me understand these charges and fix this issue? Transparent and clear communication is important, and I hope Figma can assist me with this.

Hi. I am a student, and want to use paid features for free at home. In case this is in the wrong area, you can say it is in the wrong category.

Hi! I can’t seem to smart animate my button radius to the way i want it. i decided to throw in a test button and it works perfectly like i wanted. my main button animates like it “dissolves” into the hover state. whereas the test button is animating properly. any idea how i should fix this? animation setting:  

​​​​​​Background - I create a website with Figma, naturally made components which are prototyped up. When I try copying them over to a Figma Site, the prototyped components start introducing new colours in the various component states. But that same prototyped component within Figma works perfectly! Examples- I have attached a version of the gif’s one that is from Figma and the other from Figma Site to show the comparisonQuestionI was wondering if anyone knew why this might occur?  

Hey! my old account is [redacted by forum admin/moderator to remove PII] and I lost access since I graduated, i’ve tried connecting back to the support team regarding the access to it, they said once you graduate after a certain period u lose the access, wasnt aware of it, and I have all my portfolio data on it. is it possible to get data transferred to my new account on [redacted by forum admin/moderator to remove PII] . I tried chatting through bot and it said I have student plan and it wont help me since its only available for paid user :(

Account Details: Team Name: Tianci Huang's team Email Address: [redacted by forum admin/moderator to remove PII] Subscription Details: Plan: Professional Plan Cancellation Date: 20251210 Deactivation Date: January 10, 2026 (The date the service will revert to the Starter plan, as per the screenshot.) Reason for Request: I have cancelled the Professional Plan subscription, and the deactivation date is set for January 10, 2026. Given that I will no longer be utilizing the paid features, I would greatly appreciate it if you could process a proportional refund for the remaining unused subscription period (from Today's Date to January 10, 2026).I understand your general policy, but I would like to inquire if an exception or goodwill refund can be made in this specific case.I have attached a screenshot of the "Billing" page showing the cancellation confirmation for your reference.Thank you for your time and assistance in reviewing this request. I look forward to your positive response.

Hey everyone,I updated Figma this morning and everything was working fine for a few hours, then suddenly it just stopped letting me select anything. I can’t click on objects, frames, or even use the hand tool to pan around. It’s like the whole canvas becomes unresponsive.At first I thought it was just a glitch - I restarted my Mac and that seemed to fix it temporarily. But it’s happened again, and this time restarting or reloading Figma doesn’t help at all. I even tried switching from my pen tablet to a mouse in case it was a hardware issue, but the problem persists.Here’s what I’ve tried so far: Restarted the Figma app Reloaded the file Restarted my Mac (temporary fix) Switched input devices (pen tablet → mouse) Nothing seems to work, and I’m basically stuck - can’t select, move, or pan anything.System: macOS 26.0.1 Apple M1 Ultra Figma desktop app (latest version, updated today) This is extremely frustrating and blocking my work - has anyone else run into this? Any suggesti

Under figma slide, when I open figma make the preview is not working

I can’t verify my student plan.

I recently logged back into Figma and noticed an important file of mine disappeared. It’s not in the Trash or Recent. The file is not a part of another team, I’m the author and I’m in my own Team. That file is of the utmost importance for me. Please advice, thanks.

Hello,I am trying to obtain a student plan in Figma, but I am facing repeated issues with the verification process. My student ID card is in Polish because I study at the Polish-Japanese Academy of Information Technology in Poland. I submitted the front and back of my student card several times, but the verification failed each time due to an error.I have already contacted SheerID, the company responsible for the verification process, and created a support ticket. However, I previously had a negative experience with SheerID when trying to verify my student account, so I would kindly like to ask for assistance from the Figma moderation team.This student plan is very important for me to complete my university work and finish my final projects. I would be extremely grateful for any help or intervention to resolve this issue.Thank you in advance.

I am experiencing an issue with the Figma for Education plan related to my student account and verification limits. Long story short this entire process has been confusing. I previously verified for the Figma Education plan through SheerID last month (October 2025). Now last week, I deleted the account that had the Education plan because I wanted to re-verify under a different edu account that I have on Figma. After deleting the original account, I expected the verification to reset—but it didn’t.I tried remaking the Figma account I deleted with the education plan but now both of my accounts are stuck on the Starter plan, and I can’t re-verify because Figma shows “Verification Limit Exceeded.” SheerID says my verification is active on the account I deleted. I contacted SheerID, and here is what they said:SheerID only handles the verification process.My verification is approved on their end, but each person can only verify once every 335 days.They cannot reset or redo the verification.O

They published today that we would be able to see the figma make credits in billing, but currently it looks the same and I’m still lacking visibility into usage rates. Is anyone else having this problem?

I am trying to cancel my plan with no luck, already emailed support with no reply on my account it says i am on the starter one.  Can someone help? 

I am waiting for a response on case 1635710.  When will I get a response?  How do I find out the status of my case?

I have reached out to the sales department multiple times, as our company is interested in exploring and testing the enterprise mode. I've recently purchased a product and would now like to upgrade it to the organizational level. Could you please let me know who will be contacting me and when? Additionally, I'd appreciate details on how the upgrading process works.

Im trying to import my designs into Principle for mac, but for some reason it wont connect to Figma. It just hangs on “Getting documents” and then it says it couldn't reach Figma.It worked just fine earlier today. but suddenly stopped working this evening.Anybody else experiencing this?  

I have submitted plugin.My plugin adds functionality that doesn’t exist in Figma. There is already quite similar plugin. Approved.I don’t like few things in the similar, existing plugin and created my own plugin.I got  "does not align with our guidelines under the section business sense". I analyzed “business sense” section, provided my thought to each point. I fixed “probable issue” and submitted it again, not approved. I shared a video example, how my plugin works. You could not achieve it with any existing Figma functionality or any existing Figma plugins.The all that I got "does not align with our guidelines under the section business sense", which is useless. The guidelines say “If your plugin or widget has been rejected, we'll send you an email with our determination. You may submit your plugin or widget again for review after addressing any feedback.”. But support answer is not a determination and is not a feedback that could be used.I am frustrated. I don’t know what it is. Is

Hello,My Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.

Hi Figma Team,I’m a student in Boston. I'm having problems verifying my student account for Figma, even though I have official information to verify my student status, and now exceeded the number of attempts.I looked up multiple forum posts about similar cases as mine, and the advice I read is to contact SheerID support directly & to ask them to reset my attempts. I've done those advises twice, explained my case to them, but they replied that with a template email that they can't help and that they closed the ticket immediately without any further attempt to support or investigate for both requests (attached are proof).  I also saw a forum saying that I should try contacting education@figma.com which I did a couple of weeks ago but have not received any reply from them up until now, which led me to ask for help here. I need the student access for school projects so I desperately need help on this. Thank you 

Hi Figma Community,I recently tried to redeem a Figma offer, but I received the message: “Verification Limit Exceeded.” I haven’t used this offer before, and I’m not sure why this message appeared.Could someone kindly guide me on how to resolve this issue or safely try the offer again? Any official steps or tips would be greatly appreciated.Thank you in advance for your help!

I didn’t find the configuration details in the documentation for configuring Figma Dev Mode MCP servers in Intellij IDEs like Webstorm, Pycharm . is it not supported yet?

Example of what teachers get when they try to renew their education plan​​​​Hello Figma team, I’m an IT admin in my school and we are teaching Figma since last year. Everything was working fine until this year when I had to renew the Education licence. I did renew mine but everytime I invite teachers and students in the school team, they can’t verify their emails. SheerID keeps saying that they already tried verifing or that they can’t verify at all. Can someone from the Figma team check what’s is happening with SheerID ? Thanks

My Professional account is currently locked, preventing access to editing and Pro features. The Professional plan has been purchased and should be active; however, the account shows as locked. Kindly review the account status and restore full access to the Professional plan at your earliest convenience. Your prompt assistance in resolving this matter is greatly appreciated.

I canceled my subscription, but I'm still billed for $5 next month, what is it for and how can I cancel it?5,00 $ one-time charges and credits - What is this invoice for? I didn’t connect anything, before that I had a dev mod connected, but I canceled it and I don’t need it anymore! And now they want to just charge me $5