Get Solutions

Hi everyone,I accidentally approved an additional seat on our Pro plan. I removed it immediately after noticing the mistake, and the seat was not used.Has anyone experienced something similar? Is there a way to prevent the extra charge, or is contacting billing support the only option in this case?I would appreciate any advice.Thank you.

HiMultiple component buttons with variables and interactions are mimicking what the other does unexpectedly. I have several pages each with a question and a selection of answers. I’ve used variables to help with the interactions and it was working fine. But suddenly once answer A for example is picked, it's already highlighted as if its been selected on the other page. I’ve looked into issues, so I’ve given them different names but the issue still persists. The one thing that is connecting them all is the use of variables applied when using interactions. I was under the impression the same variable sets could be used on multiple buttons? But should I have different one. So page one would have Question 1 set, etc. Thank you in advance for the help!Best, Matt 

We have Figma design pages that I don’t have access to because the designers that created the pages are no longer with us. How can I get access to these designs? 

I applied for figma education as a high school student around 2 months ago, and filled in the form but no response

Hello,I am currently trying to verify my account under the Figma Education plan as an Educator, but my verification has not been approved.I have previously been successfully verified in past years without any issues, and I am currently an active university professor.Here are my details:[redacted by forum moderator to remove PII]I have submitted:    •    An official letter from my university (signed and on letterhead)    •    A photo of my institutional ID    •    Additional academic proofDespite this, my verification has not gone through.I rely on Figma Education for my university classes, and this issue is also affecting some of my students using the same institutional domain.Could someone from the Education verification team please review my case or advise on what additional documentation may be required?Thank you in advance for your support.

Glass effect not working if inside Auto Layout parent with "First on top" Canvas stacking order. (And if that glass effect element is wrapper by another frame)Create a frame element (like a navbar) that has Glass effect and call it glassNavbar Place it in a frame representing a page.  Add some more elements in the page so we have a page that the navbar is sitting on top of. Add auto layout to all of the elements (including the navbar) and put the “Canvas stacking” in “Last on top” mode so that the first element (the glassNavbar) to appear on top of the other ones (basically a higher z-index) In Prototype Tab select the Scroll behaviour position of the glassNavbar to “Sticky (stop at top edge)” so that it works like a navbar. Now the glassNavbar is sticky but the problem is that it sticks at the very top edge of the screen, I need some margin. So far everything works properly and the glass effect is working. But the breaking change is the following: Add another frame around the glassNav

What is the “one-time charges and credits” $20 for? I am renewing my subscription for 2 full seat users, and yet i also have to pay an extra $20 for this. Please help to clarify why 

Hi Figma Support,I am writing because I am unable to access the Education Plan despite being a student. I am facing a loop where I cannot verify, and the third-party support has closed my case.The Issue: Role Confusion: In my account settings, my role is listed as "Education" (see screenshot), but I do not have the Education Plan features and am still asked to upgrade to a paid plan. Verification Blocked: I attempted to verify via SheerID multiple times without success. I have now reached the limit and cannot retry. SheerID Response: I contacted SheerID support to resolve this, but they refused further assistance and permanently closed my ticket with the following message:"Hello, Thanks for contacting SheerID. We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently close

I know I know windows, everyone uses MacOS etc However Figma Slides doesn’t make it easy to export all slides to a single pdf there is no “files” option Like there is no UI option to export slides as individual slides or all at once. This is not useful. Documentation is not helpful for window users missing on user base  

잘못된 계정으로 결제를 했습니다.환불 요청드립니다.다른 계정으로 결제해야해요!인보이스 ID: in_1T0F0fIvcqWR3dFD1GCneiFp

I deleted my account by accident and I lost important projects. I cannot do anything about it apparently but I need help… I never received an email to confirm any deletion nor any link to download data or reverse something. I am completly lost here...

Hello!I have a project built in Base44 and was wondering if I can bring it to Figma. Basically, what I want to know if there is a way to import rather than build everything from scratch. Kind regardsRick

TITLE: Published Figma Make site returns "Not Found" - Support unresponsive for 2+ weeksHi Figma community,I'm hoping someone can help or escalate this issue, as I've been unable to get a human response from Figma support for over two weeks.ISSUE:My Figma Make project publishes successfully in the editor (status shows "Published"), but the live URL returns a "Not Found" error. Preview mode works perfectly — all pages, images, and features display correctly.DETAILS:- Published URL: https://patron-utter-75275782.figma.site (returns 404)- Preview mode: Works perfectly- Project type: React/TypeScript calendar application- Figma Make's own AI assistant confirmed the code is clean and deployment-ready, stating: "The deployment/publishing problem is a Figma Make platform issue, not a code issue."WHAT I'VE TRIED:- Re-published multiple times using the Update button- Unpublished and re-published- Waited weeks for propagation- Cleared browser cache, tried multiple browsers and incognito mode- Co

Experiencing pixel nudge problem, does anyone have the same problem or whats the solution for this.When moving a point from a shape or from pen tool using keyboard arrow keys it nudges 2px even the nudge amount is set to 1px in the settings. The problem also occurs for big nudges, jumping from 20px instead of 10px. When the nudge amount is set to 0.5px, the point will nudge 1px. The problem only occur on points and not on shapes or objects, as far as I observed. Figma Desktop App version 126.0.4I also attahced a quick video.

I recently set up my student account under the Figma Professional Plan. However, after accepting ownership of a FigJam file, I was unable to add a new page and received a prompt to upgrade to a Professional Plan. It was my understanding that my student verification already granted me access to these professional features. Can you please review my account status and advise on how to resolve this discrepancy? Thank you for your help.

Hi, I am unable to get the Grammarly plugin to open on a Figma Slides file. Any reason why this might be happening? 

I was playing around with Mirror and somehow I ended up saving a playable version on my phone.   Sadly, I don’t remember how I could have done that.   This is really handy because I can now open the app away from my desktop and see/share the Figma Flow. I think it has something to do with a Page.  ?? I just don’t remember how I did it.    😫

My sidebar doesn’t hug its children as it’s supposed to be. An instance of it works, but other copies of it doesn’t work.With the non-working instance: With the working instance:I’ve checked everything. Everything’s the same. The sidebar instance is the same  as the main component’s.

Hi,Overnight, my prototype started acting weird in regards to stroke.It looks like the element shortly inherits the default stroke from when applying it before showing the correct one when navigating back and forth between screens.Yesterday, it worked like a charm.I’ve cleared my cache, restarted, reinstalled, etc.

Hey everyone! 👋I’m currently building my portfolio site with Figma Sites (loving it so far! 🎉), but I’m running into a GDPR question.I plan to add Google Analytics for basic traffic stats — which means I technically need a cookie consent modal for GDPR compliance (I’m in the EU).As far as I can see, Figma Sites doesn’t (yet) support any built-in cookie consent options.So my questions: How are others here handling cookie consent with Figma Sites? Is there any native solution planned? Have you successfully embedded 3rd party tools like CookieYes, Osano or others? Any tips or workarounds would be super appreciated! 🙏

학생 계정인데 몇 달 동안 확인 한도초과 상태로 계정 사용을 하지 못하고 있습니다. 학생인증이 왜 안되는 걸까요 빠른 해결 부탁드립니다. 급합니다.. 

Hi,When I transfer my designs to the developer, if I apply “clip content” to my page that has overflows (to apply scrolling in prototyping mode), it is impossible for him to see the elements that go beyond the limit that is fixed. I am obliged to uncheck “clip content” to let him see all the elements, which is a hassle.Can you fix it in the DEV mode or is there a workaround to achieve this without having to check/uncheck that “Clip content” box before design handoff? 

Hi Figma team,My Figma account is linked to a university email that has been deactivated after my graduation (8 months ago), so I can no longer receive login or verification emails. I’d like to transfer the account ownership to my personal email and continue using Figma on a paid plan. Old email on the account:[redacted PII - DJV 2/4/26]New email: [redacted PII - DJV 2/4/26] I can provide any verification needed (graduation certificate, government ID, or any other documentation). This account contains dozens of FigJam projects created over the past 4 years, including freelancing training boards, branding projects, personal study materials, and much more.I’ve invested approximately 600+ hours into this work, and losing access would mean losing several years of critical work. I’m ready to upgrade to a paid plan as soon as access is restored.Thanks in advance ^^Best,Mohamed Momtaz 

Verification limit exceeded

I’ve already restarted and force quitted Figma multiple times, restarted my device too, but for some reason the shortcut to place images (Shift + Cmd + K) is not working all of a sudden. I was in the middle of a workflow when this happened, and not sure how to go around this as this shortcut is an integral part of my workflow. It’s also the only shortcut that isn’t working for some reason.macOS 26.2 (latest, up to date version)M1 Macbook Air