Hi,
I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message:
You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached).
[redacted by forum admin/moderator to remove PII]
this was the file link. please help me restore
Hi
I understand that you’re having trouble accessing your important file.
To investigate this further, I’ve opened a support ticket(#1786211) on your behalf and included the screenshot you provided. Since that screenshot contained Personally Identifiable Information (PII), I’ve removed it from your post to protect your privacy.
I've also added the file URL from your post to your support ticket, so you won't need to share it again in your reply. One of our support specialists will follow up with you directly via that ticket email as soon as they have an update.
Thanks!
Thanks Junko. I need help asap. the file is for the client and he is after my life
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
