On February 9, 2026, I spent JP¥825 to subscribe to 1 Collab Monthly seat, but on March 9, I was charged JP¥5,775, which automatically upgraded to a Full seat and also automatically purchased One-time charges and credits. You should know that my usage last month was only 2400/3000. I am absolutely shocked—why did this happen? I want a refund.
Question
REUQEST A REFUND
Hi
I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Billing issues, but I took a look at the email associated with your forum account. I can see that you’ve reached out to support directly, and the team replied to you on ticket #1785534.
Please check your email inbox, and if you have any further questions or concerns, feel free to reply directly to support via email.
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