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norville
New Member
February 27, 2026

Any else not able to publish with Figma make?

  • February 27, 2026
  • 5 replies
  • 139 views

I have a professional account, all is well, but all the pages I had live got taken down with a message to talk to support, but the bot had no idea. Thought I’d check with the community

This topic has been closed for replies.

5 replies

norville
norvilleAuthor
New Member
February 27, 2026

I keep seeing this, but the account is professional and worked fine yesterday. Anyone else or is this just me?

norville
norvilleAuthor
New Member
March 2, 2026

So with some sleuthing it looks like my credit card had been removed from the account. There had been a challenge to another charge, but there was no error message or email or any other notice, My account is just frozen. I updated the card, got a reciept. Stiill frozen. I have support tickets in but not sure what to do. Is this just me?

Gayani_S
Figmate
Community Support
March 3, 2026

Hey ​@norville, I was able to locate your support ticket (#1767307), and I see that our team requested a screen recording so they can better understand exactly what you're seeing on your end. If you’re able to share that, it’ll really help us pinpoint what’s going on and get this resolved as quickly as possible.

Please reply to the ticket when you can, and I’ll continue keeping an eye on it from my side. Let me know if there’s anything else I can do to help in the meantime! 

norville
norvilleAuthor
New Member
March 3, 2026

Thank you I replied. If nothing else, can my sites go back online? Really need the examples. 

Gayani_S
Figmate
Community Support
March 10, 2026

Hey ​@norville, I’m really sorry for the delay in getting back to you. 

I took a look at your ticket and can confirm that the issue has been resolved. Our team found that your account had been mistakenly flagged by our internal security system. After reviewing it, we determined this was a false positive and have lifted the block.

You should now be able to publish with Figma Make again and have your sites back online. We truly apologise for the disruption this caused and appreciate your patience while we sorted it out.

If anything still doesn’t look right or you run into any other issues, please let us know. Happy to help!