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Hi ​@Дарья Юсупова, I’m sorry you’re having trouble locating your files — let’s figure this out together.

In most cases, it’s usually because you’re logged into a different Figma account than the one where your work is stored.

This can happen if:

• You originally signed up with Google but are now logging in with email + password (or vice versa)

• You have multiple email addresses (personal vs. work/school)

• You previously logged in through SSO (company login)

• Your files were inside a team workspace and your access changed, so they’re no longer visible

Here are a few quick things to check:

1. Go to https://www.figma.com/ and open the File Browser — if helpful, here’s a quick guide:
   https://help.figma.com/hc/en-us/articles/14381406380183-Guide-to-the-file-browser

2. Click your account menu in the top-left corner.

3. Hover over Edit profile and check the email address shown there — this is the account that’s currently logged in.

If that email isn’t the one you used previously, log out and sign back in using the correct login method (for example, “Continue with Google” if that’s how you originally signed up).

After signing in, please check:

• Do you see the correct teams and projects?

• If you’re in multiple teams, try switching between them.

• Check your Drafts and Trash sections as well.

If you’re still unable to locate your files after trying these steps, please reach out to Support through the Help Center and share any email addresses you may have used so we can help track down the correct account.

You can do this by:

• Selecting “Contact us” from the (?) icon in the app,
  or

• Visiting the Help Center, typing your question under “Hi there. How can we help?” and clicking Start Chat.

The chatbot will guide you through opening an email case with our Support team so we can take a closer look and help you locate your work.