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Question

URGENT – Education Status Verified but Team Access Still Blocked

  • February 24, 2026
  • 3 replies
  • 77 views
Beyond_Boorloo

I am a UX/UI educator in higher ed. I have set up a team in Figma, so I can collaborate with my students. It is currently a free team, but I need it to be an education team.

Team URL: https://www.figma.com/files/team/1607374065067414794/all-projects
 

I have applied for education status and SheerID has already approved me and I’m still seeing “Education status expired”.
SheerID Request ID: 6979fca2406a460520416f0e


I have emailed education@figma.com twice with my SheerID Request ID and the exact team URL, and asked them to re-sync my education entitlement to myaccount/team. I have not heard back, not even a confirmation that my emails were received.

 

This is now impacting my teaching, as I have a class scheduled for Thursday.

How can my request be escalated and manually reviewed? 

 

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • March 2, 2026

Hey ​@Beyond_Boorloo, I’ve responded to you on your original forum post here:

I can also confirm that our Education team has followed up on your support ticket (#1758369). Please let me know if there’s anything else I can help with! 

Beyond_Boorloo

Thanks, Gayani. I can confirm that the Education team have contacted me. They found the issue: it looks like my verification was attached to a different Figma account in my name. Apparently this happened because I was logged in to the other account when I verified (I wasn’t aware of this). I’m glad they identified the issue, but I am still waiting to regain access to my Figma Education account — I was advised it takes 7 business days to process. Altogether, it has been six weeks trying to resolve this, and I haven’t been able to use Figma with my students. I’m still hopeful, especially now that I’ve received a response and an explanation.

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • March 10, 2026

Hey​@Beyond_Boorloo, I’m really sorry this has taken so long. Six weeks without access, especially when you’re teaching and relying on Figma with your students. I truly appreciate your patience throughout all of this.

I’m glad the Education team was able to identify what happened with the verification being tied to the wrong account. From what I can see on the ticket, these account corrections are processed on a weekly basis, and your request is in that queue. It should be completed by now.

I completely understand that this hasn’t been a great experience, and it’s not the standard we want for you. I’ll be sharing your feedback internally so the team is aware of the impact this delay has had.

Thank you again for sticking with it. If there’s anything at all I can check on or help with in the meantime, please let me know! 

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