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Question

URGENT – Education Status Verified but Team Access Still Blocked

  • February 24, 2026
  • 2 replies
  • 13 views
Beyond_Boorloo

I am a UX/UI educator in higher ed. I have set up a team in Figma, so I can collaborate with my students. It is currently a free team, but I need it to be an education team.

Team URL: https://www.figma.com/files/team/1607374065067414794/all-projects
 

I have applied for education status and SheerID has already approved me and I’m still seeing “Education status expired”.
SheerID Request ID: 6979fca2406a460520416f0e


I have emailed education@figma.com twice with my SheerID Request ID and the exact team URL, and asked them to re-sync my education entitlement to myaccount/team. I have not heard back, not even a confirmation that my emails were received.

 

This is now impacting my teaching, as I have a class scheduled for Thursday.

How can my request be escalated and manually reviewed? 

 

2 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • March 2, 2026

Hey ​@Beyond_Boorloo, I’ve responded to you on your original forum post here:

I can also confirm that our Education team has followed up on your support ticket (#1758369). Please let me know if there’s anything else I can help with! 

Beyond_Boorloo

Thanks, Gayani. I can confirm that the Education team have contacted me. They found the issue: it looks like my verification was attached to a different Figma account in my name. Apparently this happened because I was logged in to the other account when I verified (I wasn’t aware of this). I’m glad they identified the issue, but I am still waiting to regain access to my Figma Education account — I was advised it takes 7 business days to process. Altogether, it has been six weeks trying to resolve this, and I haven’t been able to use Figma with my students. I’m still hopeful, especially now that I’ve received a response and an explanation.

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