Get Solutions

Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !

I have been working on a few design files that were saved in my Drafts. I noticed that these files are no longer accessible, and I am unable to locate them in Drafts, Projects, or Trash. I cannot overstate how important these files are to me, and how much I need them back asap. What caused this?? How can I fix it??

Here is what It says. We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.I am using my own laptop and information is same.

I’m reaching out because I’ve lost access to my figma account that was associated with my school email ID, which has since been deactivated.I also submitted a support ticket (#1709065) explaining the situation, but haven’t heard back yet.I would really appreciate any guidance or advice on how to proceed.Thank you in advance! 

검증 한도 초과되어 학생인증을 진행할 수 없는 상황입니다. 메일이나 개인정보를 올바르게 입력하였습니다만 어떻게 하면 업그레이드된 계정을 사용 가능한지 여쭙고자합니다.

Hello, I would like to know if it's possible to integrate Google Maps into the app I'm creating in Figma. If so, I'd like to know how.

I’m paying professional license and my Figma make doesn’t work for almost 3 months. Every time I try it, it freezes and doesn’t even let me create the prompt. 

I have successfully published my Figma Make before, but I went bananas and created a whole app in figma make. After 400 iterations, my project size is probably pretty large. Whenever I try to publish, it thinks for a long while before its saying that it has failed. I’ve also tried to look through other threads here to see what the common issues are but to no avail. To some extent ive tried to optimize the files using prompts, but sometimes it just destroys my app completely and I have to revert. Any ideas?

I was following a tutorial where someone set truncate text then set max lines but when I try it no text box appears to allow me to enter max lines. Is this option gone? Ho do I set max lines in the new version? Thanks.

Hello,I submitted the Google form with my school information at the beginning of the month, and sent an email last week, but did not get a response from anyone yet. Is it possible to get an update?

I have an object with multiple fills, one of them being a gradient. When editing a gradient this way, I don’t have access to the gradient’s handles.

I’m trying to improve our workflow for handing off new and updated design system components to developers. When a new component is “ready for dev,” is it better to: Share a separate design file or Figma branch for developers to build from, or Merge/publish it into the main component library/design system first, then share?In our case, once designs are shared, it can sometimes take 3-6 months or more before developers actually pick them up. Because of that delay, it becomes hard to tell:Which components are truly “ready to use” vs still conceptual (waiting to be built) Which ones are already built vs just designedThis creates confusion around the source of truth and readiness. I’m also wondering whether new components that are “ready for dev” should live in a separate space from the main design system library until they’re actually built, to avoid mixing shipped components with components still under development.My current thinking is that new components would live in a separate file (o

Hi everyone, I need help with an unexpected charge on my account.I cancelled my Figma subscription and stopped using the platform entirely around October last year. For the past 4 months, there were no charges, which was correct since I had already switched all my teams to the Starter (Free) plan.However, I was suddenly charged $17.26 USD today (Jan 7, 2026). How is this even possible? I haven't received a bill in 4 months and haven't touched Figma at all. My current dashboard confirms that all my existing teams are Free.It feels very wrong to be billed for no use at all.I feel cheated. How do I get a refund?

Hello. I am on the starter plan which I believe should be free, but my card is still being charged $2.12 per month. Please help! 

Hi Figma community,I'm having a some issue with vector illustrations in Figma. Problem 1: Paint Bucket + Eyedropper OverrideI draw a vector with the pen tool, ensuring closed paths for isolated regions (no gaps). In edit mode (double-click vector), I use Shift + B (paint bucket) to highlight and click a specific region it adds a default grey fill correctly to just that area (sidebar shows single swatch). When I try to change the color using the eyedropper (press I or click icon in color menu), the highlighted region automatically deselects upon activating the eyedropper. Sampling any color then applies it to the entire vector object instead of the selected region. Adjusting via the color spectrum slider works fine without override. This only happens with the eyedropper sample; manual hex/spectrum is okay. Tried: Clearing all fills first, resetting cache, separating regions to new layers, shortcuts to avoid clicking icon, still deselects and overrides.     Problem 2: Pen Tool Won't Move

Dear Figma Support Team,I am writing to urgently appeal the suspension of my Figma account associated with the email: [redacted by moderator to remove personal information].I understand the account was locked due to a refund request (chargeback) regarding my subscription. I want to clarify that this request was not initiated by me intentionally.I recently lost my payment card, and my bank automatically flagged and reversed recent transactions as a security protocol when the card was reported lost. This resulted in an unintentional dispute against Figma.I did not intend to cancel my service. I have important projects on this account that require immediate attention.I am ready to repay the disputed amount immediately via a new payment method.Could you please assist me in lifting the suspension or provide a link where I can settle the outstanding balance to restore my access as soon as possible?Thank you for your understanding and support.Best regards,

I’ve created a website (for my thesis’s experiment), and it’s almost perfect. But I want to adjust something that would be done very easily manually. I’ve tried turning the Figma Make to Figma Design, but all the buttons are gone, and it became a static page with no interaction. How can I edit within Figma Make? I want to change the picture and some wording, and I don’t need AI for this. 

While building a website, I ran into an issue with icon rendering that took a while to pinpoint. Initially, icons using stroke colors rendered correctly. However, icons that were filled did not render at all. For example, taking the same icon, flattening it, and applying a fill would cause it to disappear. After investigating further, I found that the issue was not the icon itself, but the parent frame (wrapper) containing the icon. This happens regardless of whether the frame uses Auto Layout or not. The problem occurs when the parent frame has a color applied via predefined color styles / variables. If a color style (variable) is applied to the frame, any filled icon inside it fails to render properly. Removing the color style from the parent frame resolves the issue. Fill as hash value of color - all good Fill as variable style color - wont renderStroke using variable style color - all good 

Hi everyone,I’m looking for some UX feedback on a small tool I’m designing and wanted to get opinions from the community.The screenshot attached is my current Figma design. It’s a very minimal interface for an invisible text generator. On desktop, the design has a heading + text on the left column, but I’m not sure if this approach makes sense for mobile.My goal with design was to make sure the tool is the first thing the user sees when he opens the website either on their phone or on a desktop. A few things I’m unsure about: On mobile, should this stay as a card layout, or should it take the full screen / hero section? (Which it currently does) Would a full-width layout work on a desktop.  I also considered a neo-brutalism style at first, but the clean and minimal version felt more usable. Do you think minimal is the better direction here, or would a stronger visual style help? This is the live version Design: The live version of the website.This is for a real working tool, so usa

Hi :)I want to recreate this blur gradient bottom navigation from spotify, but when I use bg blur and the gradient together it kind of looks off when I compare it drectly to spotify. The gradient has this hard cut because I moved it up a bit. But when I move it down more the content behind is too visible again.  Any Ideas how to fix it?

Hey everyone,I’m really surprised this issue still exists after all these years. We’re paying for Figma and using it professionally, but the problem has been there for almost 2 years now!Whenever I change the color of a swapped instance in the main component, the color doesn’t update in the other instances.For example, when I swap an icon instance inside a component, it doesn’t inherit the color of the original icon that was in the main component — I have to manually change each color one by one, which is really time-consuming.I’ve uploaded my Figma file so you can take a look and see what I mean.Please fix this — it’s been a long time and it really affects our workflow.Thank you.

there is difference in “layer blur “value in dev mode (4px  in design mode and 2px in dev mode)and design mode.

I have a problem with my office’s figma annually-billed plan which said that it’s overdue. It should be paid before February 6, 2026. But if i read the invoice, we should pay monthly rather than annually. How can we solve this? Should we renew the plan by paying for a year or we pay only this month?

I cancelled my professional plan on Feb 2nd, it says i’m on the free plan.  Today i was charged $7.91 CAD for the period between Jan 6 & Feb 6.  Can you please explain what’s going on here?    

I hope I can get help resolving this. I mostly migrated what I needed from an old work account assuming that it would get deleted. It looks like I forgot to migrate one slides deck. I believe it still exists but was never able to set up the permissions correctly. You should be able to access it with the link and password, but every viewer needs to request access.Can I get help accessing the file? I have the link and password. Or at least confirmation that it still exists,