Accidentally deleted account - cannot re-register with same university email

Hey ​@Marwan Hashim, welcome to Figma Forum and glad you reached out.

I'm not sure exactly what's causing the "your request has failed" error, but since you recently deleted an account with that email, our Product Support team will be best positioned to look into what's blocking re-registration. I've opened a ticket on your behalf — your case number is: 1857984. They'll follow up at the email tied to your Figma Forum account once they've had a chance to review.

Once you're back up and running, this resource covers how to verify your Figma for Education status: Figma for Education → Verify your education status.

I also removed your email from the post to protect your privacy.

Let me know if anything else comes up along the way. 🙏🏻

Hello ​@Tom Reem !

I reached out to you in private messages and I'm unfortunately facing this same thing! My email is in the private messages. 

I hope to hear from you soon about this,

Thank you so much!

Hello ​@Tom Reem ,

I wanted to let you know that the issue has been resolved.

Previously, when I tried to create a new account using my university email, I would get the error message "your request has failed."

However, I just tried again now, and the error did not appear. I was able to start the sign-up process with the same university email. I am currently completing the verification process for an educational account (still ongoing, hope I don’t have a problem with that😅).

Please close my request. Thank you for your help and follow-up.

Hey ​@Marwan Hashim, glad to hear this got resolved!

​@shrne, sorry to hear you're running into the same issue. I've received your message and opened a ticket on your behalf with our Product Support team. Your case number is: 1862323. Given the deadline, I've flagged this as high priority. They'll follow up at the email tied to your Figma Forum account.

Let me know if anything else comes up along the way. 🙏🏻