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Billing support request

  • April 21, 2026
  • 1 reply
  • 5 views
Bây Hứa Văn

Hello Figma Support,

My name is Hứa Văn Bây, and my account email is (redacted by the moderator due to PII). I am writing to follow up on my previous request regarding a subscription charge.

On April 13, 2026, I was charged $15 USD for the renewal of the Professional team (monthly) subscription. The invoice ID is in_1TKFpYIvcqWR3dFDNYWtqvBA, and the team name is “Bảy Hứa Văn's team.” However, I did not intend to continue with the paid plan and have not used the service after the renewal period.

I kindly request a refund for this charge. Please let me know if you need any additional information or documentation from me to process this request.

Thank you very much for your assistance.

Best regards,  
Hứa Văn Bây

April 21, 2026

Hey Hứa Văn Bây, thanks for reaching out and for providing all the details! (Please note I’ve gone ahead and removed your personal information in order to protect your privacy here) 

I can see your ticket and have added a follow-up note to increase visibility with the team. Since billing requests involve sensitive account information, our support team is best equipped to handle this securely. They'll be in touch with you directly as soon as possible to look into your request. Thanks for your patience! 🙏

Update: The support team is waiting for your response to assist you further. Please check your inbox when you can, thank you!

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • April 21, 2026

    Hey Hứa Văn Bây, thanks for reaching out and for providing all the details! (Please note I’ve gone ahead and removed your personal information in order to protect your privacy here) 

    I can see your ticket and have added a follow-up note to increase visibility with the team. Since billing requests involve sensitive account information, our support team is best equipped to handle this securely. They'll be in touch with you directly as soon as possible to look into your request. Thanks for your patience! 🙏

    Update: The support team is waiting for your response to assist you further. Please check your inbox when you can, thank you!

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