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I’m not sure what the is. I think there is a software issue. I can not find the file or the work i created for the past 12 hours

Our Sandbox tenant is experiencing issues. We are unable to log into previous Make files or published Make sites. 

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.This conversation happened between the end of October and the start of November 2025.

Hey everyone,I’m having a weird issue with Figma Make. The AI works perfectly fine in other projects, but in one specific file it crashes every time I try to use it.I even used Figma’s Duplicate feature to create a fresh copy of the project, but the AI still crashes in the duplicated version too.It doesn’t seem to be an account issue since everything works normally in other files. I’m wondering if it could be something inside this specific file maybe a heavy component, too many variants, large images, or some kind of internal corruptionHas anyone experienced this before? Any fixes or workarounds that worked for you?Appreciate any help. Thanks.

I’m currently in the process of redoing several Adobe XD projects of mine from a few years ago in Figma, and while I’m starting new with some visual assets, there are a few I want to keep as I’m building my components. The menu screen of this project featured a header bar with a beveled portion on the right (highlighted on the example below). I’m curious if there’s a way to scale the bevel portion based on the width of the text contained in it, without setting it up as two separate text containers via auto-layout. Are there any workarounds for this? 

Hello, I am reaching out in regards that I was trying to reverify my education info, and I am unable to as my school is not in your system. I have completed the form days ago and yet to hear back, I assume as because the form states its not monitored.  The reason that I cannot use my school email to verify is not only because they block outbound emails from other domains that are not my school but I have tried multiple times.

Sheer ID said I have been verified since December, but figma education still hasn’t responded to my email to fix the verification message on figma and I have a team project I need to to complete by monday.  Sheer ID has verified me but figma still tells me I need to verify my student status. Can you fix Request ID: 6937ed7326b4e21bef56b15cDate Verified: December 9, 2025 

Hi,I’ve tried verifying my student status I don’t know how many times but it doesn’t work. I’ve filled out the form and added valid proof of study, my course schedule as well as my program registration in both Swedish and in English but it says it isn’t valid. I’ve tried different ways for over a week and I really need to get it verified. I have a group project which I can’t access right now which is a big problem.Hope you can help!All the best,Filippa

Hello! I’m having a lot of trouble verifying my account. I’ve sent forms of identification, which the website cannot recognize, and whenever I attempt to verify the account again, it says that I’ve exceeded the attempts to verify so it’s practically useless for me to even try, even if I use a different email. I have assignments to do that are due soon and I cannot even begin them, so if I’m stuck without an account then I’m pretty much screwed. Can someone help me? Thank you!

I cannot connect GitHub from a Figma Make template. The error I get is like the following. How do I fix? It is quite frustrating.  

Hello Figma Support,I accidentally deleted my team named "prasna gondhali".All my important files were inside that team.Please help me recover my files if possible.My email: [redacted by moderator to remove personal information] 

Hi Figma team / community,I’m looking for help with a billing issue and possible refund.I was originally on a Student plan, but I ran into a student verification issue that took 1–2 months to resolve. During that time, I upgraded to a Professional plan because my files would otherwise be locked, which would have affected my teammates.I have since left the team, but I’m still being charged for the Professional plan. I’ve now been charged for over two months, even though the upgrade was only a temporary workaround due to the verification issue (which was not caused by me).Given that: I upgraded only to prevent my work from being locked The verification issue took a long time to resolve I’ve already left the team but am still being charged I’d like to ask: How can I fully cancel the Professional subscription so I’m no longer charged? Is it possible to receive a refund for the 3-4 months I was charged due to this verification issue? I’d really appreciate any guidance or help resolvin

I am getting this screen everytime I try to load my design that was created in Figma Make. I have an very important meeting and now I have nothing to show. What is going on. I have 1,700 credit remaining out of 4,250. I can see other publish Figma Make files, but I am unable to see the latest project I created last night. Please help, this request is urgent.

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Good afternoon.The command in Figma is Shift+D. It opens the Dev Mode window, and it's also supposed to close it.However, for some time now, neither Shift+D nor Ctrl+Win have been working. The Dev Mode window can only be closed with the Back to Design Mode button.I'd like to know if this is a temporary bug or will it always be like this? It's really inconvenient.Thanks!

"I have a website of about 60 pages that I design exclusively for desktops. I want my site to adapt to all screen sizes. Although I check everything for scaling and set my frames to be proportional, my screens are getting cropped. What should I do?"

Does anyone else have this issue?Where the sub-components is locked & positioned with “Ignore auto layout” then suddenly they start to move on its own half way through my work on various artboards (not components, all different artboard)  even though I have NOT touched the position of the locked layer or the main component of for example the “scrollbar” component.   Like this? mass components with the “ignore auto layout” move on its own Even after I locked down the layers, the change still happened over on all my artboard frames (20<) T^T all of a sudden (note the top bar with (x), button and scrollbar are all components)Before: After 

I duplicated the agency read-only file as File B, and I also have File A, which is the older agency file.Both files use the same design system, but File B contains some newly added pages. What would be the best way to:  Copy the new pages from File B Move them into File A Relink the instances on those pages so they point to File A’s components (right now all the instances are still linked to File B) Thanks

Hi all - I have tried to trouble-shoot this issue but I cannot, for the life of me, get Figma to do what I want.  I have a very simple image variant that has a desktop and mobile version. The height of the image is the same in desktop and mobile. When the image scales down from desktop to mobile, the left and right edges should contract but the whole image should not scale down. See image explanation below. I’m also sharing the settings I have for the main component. Are there any fixes for this?Heeeeelp!    

Hi everyone!I'm trying to replicate the TikTok "Classic" text style in Figma for some social media slides. I want the white background (Fill) to wrap tightly around each line of text individually (creating that "stepped" look), exactly like it does in the app.Right now, when I use Auto Layout on a text box, it just creates one big rectangle. I've tried "Hug Contents," but it still treats the whole block as one shape.Is there a way to do this without manually creating a separate text layer for every single line? Maybe a plugin or a clever workaround?Thanks in advance! 

Issue SummaryI am currently unable to access my Figma account using my existing Single Sign-On (SSO) login. I would like to switch my account from SSO-based authentication to a standard email + password login, and move the account to a new email address.Current Situation My Figma account is currently linked to an SSO provider. I no longer have access to the SSO system / organization. Because of this, I am locked out of my Figma account. I still need access to all my existing files, teams, and projects. What I’m RequestingI would like your help to: Remove SSO enforcement from my Figma account Change the login method to email + password Update the account email to a new address Allow me to reset the password and log in normally Old Account Details Current email (SSO): [redacted by moderator to remove personal information] SSO Provider / Organization: Google New Login Email New email: [redacted by moderator to remove personal information] Access ConfirmationI can verify owne

Hello Figma Support Team,I accidentally deleted my Figma account on February 13, 2026.The email used for the deleted account was:[redacted by moderator to remove personal information]I re-registered using the same email address, but all my previous academic projects are now missing.I understand that account deletion is permanent, but since it was deleted only yesterday, I would like to kindly request a manual review to check if there is any possibility of restoring my previous data from backup.These files are important for my university coursework.Thank you very much for your time and consideration.

Asset search does not return results in any file (new or old), both on Web and Desktop. Even newly created components with simple names are not searchable. It seems the account search index is broken.

I have a problem when I try to use symbols — they appear in a distorted/broken form. I deleted the application and reinstalled it, but the same problem still exists. I also opened the website online and found the same issue there. 

I’ve seen this issue raised a couple times. I’m hoping to archive an old file despite the warnings against all data lost after closing an account being permanent. I transferred ownership of the file before closing it and now it’s gone.I had two accounts. Account A – under an inactive email address but I kept this account open because it of the AI credits associated with it. I thought I could use them when trying Magic Animator but then had to buy credits anyways? So that’s another issue I’d like to get clarity on. Account B – is the secondary account that I closed.My goal was to consolidate everything into Account A, eliminate Account B and update Account A’s email address.Before closing Account B, I transferred ownership of a file to Account A. I saw the file appear in my Shared files in Account A, so I was under the impression that the transfer was successful. I then closed Account B.After closing Account B: The transferred file disappeared from Account A A Lottie animation is no l