Skip to main content
Question

Request to Cancel Professional Plan and Prevent May 20 Charge

  • May 21, 2026
  • 1 reply
  • 15 views
insunginsung

Hello,

I contacted support previously regarding a refund request and cancellation of my Professional plan. At that time, I was told that I would no longer be on the Professional plan, but my account still shows that I am subscribed and that another charge will be made on May 20.

I have not used Figma since last month, and it seems that the cancellation of the subscription was not processed correctly.

Could you please cancel the Professional plan and make sure that I am not charged on May 20?

I would really appreciate your help in resolving this issue as soon as possible.

 

I only received an automated AI response to my previous email, and I would appreciate it if a support representative could reply directly regarding my subscription cancellation request.

Also, I cannot find the invoice or billing details in my account. Could you please let me know where I can view the invoice and send me a copy of it as well?

Thank you.

 

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • May 21, 2026

    Hi ​@insunginsung, Celyn from Figma Community Support here.

    Thanks for reaching out and for sharing all of this context. I understand that you had previously contacted Support regarding cancelling your Professional plan, but your account is still showing an active subscription and an upcoming renewal charge on May 20.

    I’m sorry that you only received an automated response previously, especially given the urgency of your cancellation request. While we’re unable to handle billing issues directly through the forum, I definitely want to help make sure this gets properly reviewed.

    I was able to locate your existing support ticket (#1907777) and have added an internal escalation note to help increase its visibility with the Billing team so they can review this as soon as possible.

    In the meantime, you can also cancel the plan directly from your account to help prevent any further charges while the request is being reviewed:

    1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar
    2. Click Admin
    3. Select the Settings tab
    4. In the Plan section, click Cancel plan
    5. Select the most appropriate cancellation reason and confirm the cancellation

    You can find more details here: Downgrade or cancel your plan

    Regarding your invoice and billing details, you can view them from your account by following these steps:

    1. Open the file browser by logging in at figma.com (If you’re currently inside a file, click the Figma menu → Back to files, from the left sidebar toolbar)
    2. Click Admin
    3. Open the Billing tab
    4. Select the Invoices tab
    5. Select an invoice to view details such as payment status, payment method, and seats billed

    You can also review this Help Center article for additional guidance: Manage payment and invoice details

    Please keep an eye on your inbox for updates from the Billing team soon, and thank you again for your patience and understanding while the team looks into this for you 🙏

    Terms & ConditionsAccessibility statement