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Hi everyone,We’re running into serious performance issues on one of our Figma files and I’m curious if others have experienced something similar.As soon as 2 or more people are working in the file at the same time, performance drops dramatically. Everything becomes extremely laggy — selecting layers, moving elements, typing, navigating… it all slows down to the point where it’s barely usable.What’s confusing is that the file itself doesn’t seem particularly heavy:Memory usage is around 6% No massive image assets or obvious performance killers The structure is relatively clean and organizedDespite that, real-time collaboration is basically impossible for us right now. We’ve had to split work into separate files just to stay productive, which obviously isn’t ideal.We’re trying to understand:Is there a known issue with multiplayer performance under certain conditions? Are there specific things (even non-obvious ones) that can cause this kind of lag? Any debugging tips or tools we could us

Hi Figma team,I submitted multiple plugins for review, and they have been showing as "In review" for almost two weeks. I haven’t received any approval, rejection, or feedback by email yet.The plugins currently in review are:1. AI Photo Enhancer2. AI Image Extender3. AI Image Editor4. Colorize Image5. AI Magic Eraser6. Word Art Generator7. Stencil Maker - AI Image to StencilI can see the "In review" badge in Manage plugins, but none of them appear publicly on my Community profile yet.Could you please help confirm whether these submissions are still in the review queue and whether there is anything I need to fix on my side?I have attached screenshots showing the current review status.Thank you. 

Frustrated with Figma's AI Credits billing — being asked to pay for a subscription I never knowingly signed up for.I used the AI credits add-on once last month as a one-time top-up. What I didn't realise was that this would auto-enroll me into a recurring monthly charge. There was no clear opt-in for an ongoing subscription during the purchase.Last month I've used zero extra AI credits — yet I've received an invoice for $195. Breaking it down:• $180 — AI credits I did not use and did not sign up for as a recurring charge• $15 — Dev seat charge, which I am happy to payI've had a support ticket open since May 1st #1879798 with no resolution after a week of follow-ups.This feels like a dark pattern — a one-time purchase silently becoming a subscription should be communicated upfront and clearly. I'm sure I'm not the only one this has happened to.Figma team — can someone please look into this? I'm not trying to avoid paying for what I use. I'm simply asking for the $180 AI credits charge t

“In Figma, how can I create an animation where different images cycle inside a single rectangle on the main page, without switching frames or navigating to another screen?”

Hello,  I am currently having trouble registering for Config 2026. For some reason, when I click the attend in person option, I don’t see any window in which I can formally register for the event with my payment method. Instead, I am directed instantly to the “Thank you” page with directions to check my inbox. Upon checking my inbox, I don’t see any confirmation either. Who can I talk to in order to resolve this issue and sign up for in-person attendance? 

Hi Figma team,I submitted my plugin, GradientLab By Josh, for Community review months ago and it still has not been approved or rejected. I have not received feedback, a request for changes, or a clear status update, so I am trying to make sure the submission has not slipped through or become blocked.Plugin details:- Name: GradientLab By Josh- Plugin ID: 1625649827103042693- Community page: https://www.figma.com/community/plugin/1625649827103042693- Support case: 1888465GradientLab helps designers generate polished, production-ready gradients directly for design work. I understand the review team is handling a high volume of submissions right now, and I appreciate the work involved. Could someone please confirm whether this submission is still in the normal review queue, whether anything is blocking it, and flag it internally if possible?Thank you for the help.Best,Josh

None of the embedded bitmap images in our figma design / figjam files are loading today.Seems to be across the board for all users.We are a large org with thousands of accounts.

The 'Layer in View' property isn't respecting local nesting; it's skipping the immediate parent and pulling layers from the 'Primary Desktop' level instead. This is causing some unexpected behavior with our reveal interactions that I'm currently troubleshooting.

Good morning Figma team,I appreciate all that y’all do, your engagement sets the standard. Honestly, y’all are rockstars in comparison to most other modern communities. I’ve seen a few threads about the review process for a marketplace plug-in taking longer than 10 days. I’m aware of the work load and only want to create some visibility into my situation without adding to any stress to a swamped team.My plugin is also a chrome extension that is live on CWS. The Figma portion is a large part of the feature set and my tool actually pushes business directly to Figma while helping to make solve very real use cases in the infinite canvas space. Directly increasing the value of Figjam and providing churn protection for Ent Figma subs. I have Lucid and Miro users that have thousands of boards they want ported into Figjam but literally can’t because both block bulk extract. Compounding that, my tool is the only tool that provides 95+% fidelity and usability after migration.I believe in data fl

Hi guys, just checking in to see whats the status of my plugin "Candor" (ID: 1628422272500301906) I submitted for review on April 21, 2026.No rush, just want to make sure nothing's stuck. Thanks!Best,Vlad

Hi, my plugin has been showing ‘In review’ for a few weeks now. It’s a simple free plugin which doesn’t have any data/purchase functionalities and I was hoping it would pass review but this is taking a while. Waiting for this to get published to share it with my team.

I’ve been searching for a way to submit my previous invoices for a refund requisitions as I have not used Figma in any capacity in two billing cycles since I’ve started working again. How can I go about this?  Is there an email or a link to submit a message? 

Hello Figma Support Team, I previously had an active Figma Education Plan that has now expired. I attempted to renew it via Sherid, but I reached the maximum number of verification attempts and cannot proceed further.Could you please help me reset my verification attempts or provide an alternative method to re-verify my student status so I can renew my Education Plan?I need access for educational purposes.Thank you for your support.

The attempt to share a project from my starter account resulted in the error message shown in the attachments. How can I get the permission to share my project?

Hello Figma community, I'm running into a very strange issue and I wonder if anyone know how to fix it. I have the feeling it is some king of bug or error because this prorotype was working perfectly before and apparently this problem started occuring two days ago.I made an “Accordion” component, made out of “Accordion Header” and “Accordion Content” — the latter can be changed to variants with different number of itens. Also, each item of the “Accordion Content” can be replaced with another component, i'll be using a “List” component to exemplify here. Accordion Component setup (the actual component on the right, and its elements on its left)With this setup, I was able to make an accordin component that can be opened and closed by clicking on its header. This worked fine for about three weeks. Accordion component working how its intendedHowever, in the past couple of days, the accordion is not working as it was. When it starts the prototype opened it works as intended, but when it sta

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Good morning, We kindly ask you to send us the Figma. Tax Residency Certificate for 2026, which we need for accounting purposes. Please let us know if the document is already available. Thank you in advance for your help. Kind regards Account 4ExperienceGood morning,  

Please tell me, if the underline is hardcoded in the style and the color has been changed from Auto to a variable - I can't find how to revert to Auto, it only lets me choose another variable, it doesn't delete with backspace, I can't find it in general.

I built an AI workflow + Figma plugin that generates your token architecture for you.Answer a few questions necessary to provide context to AI tool of your choice → get a structured JSONs .Zip file → import it using plugin → full token system created in seconds.What this does for you: Entire Token hierarchy and aliasing Proper variable organization Web, iOS, and Android naming Auto generated styles Made for designers who want to skip setup and start designing.Plugin: Figma Variables Tokens ImporterGitHub: GitHub Repo - Leave a ⭐Demo community file: Figma Playground File with tokens already importedYou can also download the sample .zip file created using Claude(free version) here, and run the plugin - drag and drop, see the magic(do this in a new Figma file)Message to Figma team - Figma connectors to Claude and other AI tools come with multiple skills, this could be a fantastic addition to it. This is completely open source and I stand to gain nothing from it, but I believe that t

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Hi Figma Team,We’re trying to publish a new version of our Figma plugin, Email HTML Generator, but are unable to proceed due to the following error message:“We detected a change to your account details. Please contact support@figma.com to proceed.” Could you please help us understand why this is happening and how we can proceed with publishing the update?

Hello Figma Support,I am writing to formally dispute charges applied to my account related to Dev Mode and Full Seat upgrades.I did not intentionally upgrade my seat.Here is exactly what occurred: I accessed a file shared by another user. That file was associated with Full Seat features. Without any clear confirmation, warning, or explicit consent, my account was automatically upgraded. I became aware of this only the following day. Upon discovery, I immediately reverted my account back to Collab mode. Despite this, I was charged for both Dev Mode and Full Seat.This situation is highly problematic for the following reasons: The upgrade occurred without explicit user consent. There was no clear or sufficient warning that accessing a file would trigger a paid seat upgrade. Billing was processed immediately, without any reasonable opportunity to review or cancel. The upgrade mechanism allows unintended actions by users to result in irreversible financial charges. From a bill

Hello everyone,I am the only developer working on my project OzoneBio. I have never invited any team members and have not assigned any additional seats.Despite this, an extra Dev seat and an additional Full seat were automatically added to my account (redacted by the moderator due to PII). This resulted in incorrect overcharges on invoice No.PA4VQX5K-0002 for the billing period 31 March – 30 April 2026.I have already contacted support two days ago, but have not received any resolution yet.Could someone please escalate this case or provide assistance?Thank you.

Hi everyone. So, I was invited to help a little with the project, but there’s a message that I need to verify I am a student or educator since it’s an education team. I am not, by the way, so I'm thinking about buying a professional plan since right now I’m on a free one. Will it give me full access to the education team project?

안녕하세요 자동 결제로 인해서 지난 5월 4일에 클로드 결제가 됐는데, 이제 유료 피그마 사용하지 않을 계획이라서 결제 취소 예정이었는데 결제가 먼저 되었습니다…제발 환불 부탁 드립니다 ㅠㅠ