Get Solutions

Basicamente é esse o bug, não consigo apresentar de forma alguma

Hi Figma team, I’m unable to use an existing Figma account that was upgraded through a student plan a couple of weeks ago. After migrating my email domain through Google Workspace, i have now logged in with a different email than was was used to verify student status. As a result, Figma has blocked my account, and it is in view-only mode.I have tried to fill out the application to student plan, but with no luck. I believe this requires a manual reassociation of the email. I can re-verify student status again if needed.Thanks for your help.

I’ve been using a Wacom tablet with Figma for a couple of years now. I use it as my default mouse that also helps me quickly sketch ideas with the Pencil tool. Since the release of the variable width stroke function I have been having some issues with the Pencil tool.I’m going to do my best to explain these issues below. If these should be split into different issues, please let me know if you want me to split these up. English is not my first language so I apologize for any errors.Summary of 3 issuesIssue 1: Selecting a different width profile while using the Pencil tool does not allow me to draw with it. It shows as if it is selected but does not change my actual width profile.Issue 2: Seemingly randomly Figma starts reflecting pen pressure and kind of creates its own width profile while drawing lines.Issue 3: Switching the width profile makes already drawn lines dissapear. Steps to reproduceIssue 1Open Pencil tool (Shift + P). Under Stroke settings I select any option from the Width

The slides themselves can get locked, but it’s not displayed in the left layers panel and no lock icon

Hello, i am trying to activate my student plan but it shows me the message :“Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.” Please help!student account: [redacted by forum admin/moderator to remove PII]studen info: Natalia LiUQAM University Quebec Canada, Graphic Design  

I was working on the project and was almost complete. Then it started removing sections of my project that I’ve never asked it to do. I tell it to restore to the previous version. Then it tells me that it doesn’t have any previous files to restore to. It then asked me if I want to rebuild it. WTF? This Figma Make should have never been released. I feel like it should still be in beta testing.

I opened a ticket 3 weeks ago for downgrading my plan before the renewal on 27/02/2026 and I’m not able to speak with anyone for help.  And seems like I can only do it with the help of an assistant. Could you please reply to my tickets asap? Otherwise I will need to cancel definitively all my plan.

update since 5 minutes:: i am in contact with the support desk. ! (ticket: 1760410)--my account is deleted while i have not done this myself! I have paid all my invoices, but i received this mail and cannot access my figma since yesterday. Till now i am not able to reach the support and solve the problem or restore my account. My account is Yamathos[redacted by forum admin/moderator to remove PII] 

Hello,  I accidentally activated a Dev seat on my Professional plan and would like to request a refund or invoice adjustment.  Details:  - Account email: [redacted by forum admin/moderator to remove PII]  - Charge amount: $8.5 (prorated Dev seat charge - maybe -)  - Reason: I accidentally clicked and activated a Dev seat that I don't need and haven't used (assigned less than 30 minute and never used)  Could you please cancel this charge from my upcoming invoice?  Thank you for your assistance.

买了专业版20美金一个月，为什么第二个月扣除了50美金

I am not able to make payments, despite trying with multiple cards. Please fix this, this is hampering my company operations.  

you don’t tell me about this payment *One-time charges and credits* when i was purchasing the subsciptions, and in my 2nd month you have to add this hidden charger? what does its mean? why you are adding any charges in 2nd payment that you never explain at the time of subscriptions?

I recently purchased Figma. $200 level and ended up it is not the service that I need. It was one of the other site hosing subscriptions…I then deleted my account. Cannot request refund the way the online forms say. Can you help me out?

I’m having a bit of trouble with the ‘Manage libraries’ modal since I updated to Tahoe on Mac, and the latest Figma update. What used to happen: On the ‘Manage libraries’ modal there’s a list of components that can be updated. You would click on one of the rows and the modal content would change to ‘Review updates’ for that component. The back button would change the modal content back to ‘Manage libraries’.What happens now: When you click on one of the rows on the ‘Manage libraries’ modal, the ‘Review updates’ opens in a modal behind it. This seems like a bug as it is hidden by the ‘Manage libraries’ modal which stays open. If you click a different component to update, another ‘Review updates’ modal opens. The result is multiple ‘Manage libraries’ and ‘Review updates’ windows, it feels like a bit of a mess. Anyone else have this issue?

 I created my account with my university email when I was a student. I’ve since graduated and no longer have access to my school email. I still have my password but it’s asking for email verification which I cannot access. I would like to transfer the files I had in the account to my new one.

Hi community friends, is there a way to use Figma Make to generate iOS settings views based on either a sample Figma file with existing settings patterns, or an existing design system? My hope is to be able to either write down a list of settings labels and names in a text only format in the prompt box (Markdown, comma separated list, or anything like that), and have it pull together all the correct components for list cells, text labels, inputs, and controls based on a reference file. Thanks.

Hi, I am building a UI where I frequently resize frames with rounded corners and I have encountered an animation glitch.Steps to reproduce:Create any frame or rectangle with rounded corners Animate it only to change it’s dimensions, leaving the corner radius the same in both statesSee the GIF below for result. This happens regardless tothe element stroke or fill type the smart animation type or speed (you might miss it in fast animations of small transformations but it’s there) 

Issue: I need to recover multiple screens that were deleted from a project approximately 3–4 months ago Nov 2025. Context: A former employee with editor access made these deletions. I am currently on a Starter plan, so my version history only goes back 30 days, which prevents me from seeing the state of the file before these changes.Specific Questions for the Specialist:If I upgrade to a Professional plan right now, will Figma immediately unlock the unlimited version history for this specific file so I can retrieve the November versions? Can you confirm if the data from 4 months ago is still stored on your servers for Starter plan files, even though it is hidden from my current view? If I upgrade, will the version history show the name of the user who deleted the screens back in November?File Link: Project name: SAFETYAPP 

Hi everyone I’m currently working on the UI concept for an online entertainment website called Desi Tashan. The main goal of the project is to keep the interface simple, easy to navigate, and accessible across different screen sizes.I’m focusing on clean layouts, clear content structure, and reducing visual clutter so users can quickly find what they’re looking for. Before moving further, I’d really appreciate feedback from the community on: Layout clarity Navigation structure Overall simplicity and usability If you’ve worked on similar content-heavy or media websites, I’d love to hear what design choices worked best for you and what to avoid.Thanks in advance for your insights!

I got an invite to a Figma file as an editor.Clicked on the link in the email > and I’m still stuck in viewer mode. On their end it shows me as editor. On my end it shows “Requested”.I’ve tried both desktop and web access - both show the same.What am I missing?  

Hello! Is it possible to share a link to a file in FigJam that is available for editing to those who don’t have an account in Figma? We would like to use the FigJam file in a group brainstorming session for knowledge sharing, and some users told us they are asked to login and create an account first. Thank you in advance! 

This has been going for couple of years (I think) and looks sooo fckd up. Like, I often have same elements containing same interactions, on the same z-level and yet some always get their connections hidden unless I specifically select them. Slows me down quite a lot at times.Does anyone have this bug? And if it's not a bug (I can't even tell these days), what’s the logic behind the feature?Here’s the video of the issue

Hi,In case anyone cares, becuse Figma seems to ignore me, Rasterize Selection does not do anything.Thank you

I need to share a number of Make prototypes externally but although I have enabled external link sharing, and it works on Design and Figjam files, there is no option to share a Make prototype externally. This is blocking me from sharing the prototype for user testing. Please advise if this is a defect or is there a setting I’m missing. 

What is the timeline for adding a parent/child page structure to URLs within Figma Sites?For example:website.com/city/thursday-nights/concert-series/band-name/Right now, the product supports one slug deep. Obviously “flat silo” URLs can work, but we need to be able to nest URLs as child pages. What is the roadmap and timeline for rolling out dedicated URL structure?