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hi there, I’m getting the following error message when linking a Figma section in Jira under ‘add design’. The error occurs with my new company Figma account and didn’t/doesn’t happen when copying a section from my private Figma account into the same Jira ticket… so I guess the error is coming from Figma.

Hi Figma Support Team,While offboarding from a client project as an external contractor, I attempted to download files that I had been invited to collaborate on via the organization's Figma workspace. I was closing down my workspace tabs as part of my offboarding process.I initiated the export/download process for approximately 20 open files, but the download only successfully completed for 5 files. The majority of files failed to export or were missing entirely from the download archive.Unfortunately, this technical failure placed me in a very difficult situation. The incomplete download has been misinterpreted by the client as an unauthorized mass file transfer, despite the fact that: All files accessed were within my authorized Figma access during my engagement I was carrying out normal offboarding activity And the download itself was incomplete and not representative of the workspace I am raising this issue both to flag a potential problem with Figma's file export or API behavi

Hi, I am trying to crete a user journey with 3 different ‘bands’ illustrated in each their own color. The shape is an S-shape.How do I create it? I have tried everything I could come up with. See picture below for exampleThanks  

This has been an ongoing issue for me for at least a year. I use the Tidy Up hotkey daily but it doesn’t work anymore suddenly. Stuff I tried but still doesn’t work: Testing on browser and desktop Figma Programming the hotkey into my logitech mouse shortcut, in case there was something wrong with my keyboard Checked my laptop’s system preferences to ensure it’s not my keyboard’s issue Tested on an external keyboard

Hi everyone,I am using an icon library and would like to apply a color variable named “color-icon-primary” to all the icons. When I add this library to a document / design system I will also have a color variable of the same name setup in this document. Is it possible to merge color variables of the same name to allow me to control color of the icons from the current document ? (not the library)How is everyone managing this ? 

One of my teams is on the education plan and I need help converting it to the free starter plan for me to edit it. I contacted support but the automated email mentioned that I had to post here. Please help me with this. Thank you!

When I copy and paste stuff the pasting places elements in the most random locations. This used to be one of the best features figma had, flawless positioning on paste. It is quite sad that this feature broke and time gets invested in those pal characters. 

I feel like All libraries should show All Libraries in the file. I have an additional 2 Libraries that contain color variables ONLY. These should show on the side panel perhaps with a “0” components sub heading.This means when sharing the file other designers / devs would see I am referencing third party brand colors etc from a shared / managed library. Thoughts ?   

Hi,  Trying to restructure my company’s use of Figma. Apparently, some colleagues have a Pro plan (at least 3 that I know of). But none of them work in a company/team-wide project and files are scattered all around, which is a pain for the front devs (incl. me), who happen to be on free plans (that’s fine, tbh). So my question is: who should create a company/team project and invite people with pro/free plans in it? Someone with a pro plan or I can do it? Thank you for your time

Issue with Ready for Dev Tab Showing Incorrect Changes After Branch MergeHi Figma Community,I'm encountering an issue with the "Ready for Dev" tab in Dev Mode after merging a branch, and I’d like to share the problem and see if there’s a solution or workaround to achieve the desired workflow.The ProblemAfter merging a branch into the main file, the "Ready for Dev" tab correctly marks the affected section as Edited. However, when I click "Compare Changes" to review the updates, it displays incorrect comparisons: The "old" version shows the section as deleted (from before the merge). The "new" version shows the section as added, but it’s not the latest merged version—it’s the version of the section before the merge. This creates confusion for developers because the comparison doesn’t reflect the actual changes made in the merged branch. As a result, they cannot see what was edited in the merged version directly from the "Ready for Dev" tab.Current WorkaroundTo resolve this, I have to:

I have been trying to apply tokens to my Figma file, but when I click on “Apply to Document” or any other option, nothing happens, and the tokens are not imported into Figma.Do you have any solution or workaround you could suggest?If possible, please recommend a good alternative where I can import JSON files easily.

Situation: I am creating a template for several app screens. For each project, the layout will stay the same, but the colours will change. I would like to be able to copy a page full of artwork frames and components to a new file, bringing at least the colour styles with them. Currently the styles do transfer over, but aren’t applied to individual items in the artwork (see screenshot). Am I missing a step?I can achieve what I want by duplicating the file, but in some cases there will already be other pages of assets, so duplicating a file won’t help with file organisation.  I haven’t tried this using published styles. That is my next step, but didn’t think it would apply in this case as I don’t need a universal systen of colours. 

Constraints in my new projects don’t work properly — objects that are supposed to stick to the top behave as if I set them to center alignment. It's terribly inconvenient, especially when I change the height of a frame.Also, in one of my new projects, I can't see the spacing between objects using the Option key. I can only see the spacing relative to the main frame.Please fix this.

Hello, gurus.Please help me?How to generate vertical position flowcharts online in Figma with AI?Or how to turn the horizontal flowchart to the vertical position flowchart generated by the AI?FIGJAM FlowchartFIGJAM generates great horizontal flowcharts with AI, but for mobile usage, it's easier to read vertical flowcharts.

Hello! What should I do if a new user does not receive an invitation letter from Figma?

I use figma on an academic account. I rely heavily on the “open session” on figjam (as a replacement for Google’s jamboard), but I have been running into some issues with it. Sometimes when I send someone the link to the open session, despite it saying it will allow anyone to edit with no account required, they are only given view/comment access, and not editing access. The open session is not timed out, because it is a manner of minutes/seconds after the session is created that the link is sent, and in the time using the whiteboard (usually up to an hour) the issue does not resolve. I have been told by the recipients of the link that they get a message saying “an error has occurred”.I am unsure what exactly creates the bug or how to replicate it, as from my end it is seemingly random. I send the link to the figjam board via the chat on Google Meet, or email. The recipient clicks it and then attempts to edit the board. Sometimes it will work going to the same recipient via the same met

I want to share only some screens/frames or a flow to the developers and when I checked the internet I came across “Copy Link to Selected Frame” option. which is still not working as expected (it shows all the other screens or mess out there). Can someone help on this please.

Hello, Our team is currently using Figma for our projects, but none of us are receiving desktop push notifications. Here’s what I have checked so far:  I am using Figma on a Mac (macOS Sequoia). All notification settings are enabled both in Figma and in my Mac system preferences. However, Figma does not appear in the list of apps under Mac’s notification settings. I have logged out and back into Figma, but the issue remains. This issue affects the entire team – no one is receiving desktop push notifications. Additionally, we are not receiving notifications on the Figma mobile app either, and we are wondering if this could be due to incorrect settings.  Due to our company’s internal situation, we cannot rely on Slack notifications. It is very important for us to receive desktop push notifications directly from Figma to stay updated on project activities. Please advise on how we can resolve this issue and if there are any specific settings we should check. Thank you.

So I recently was designing a prototype of my project at college related to inventory management system. Today i was working it till morning. I had to go away and left my laptop on sleep like I always do. When I came back, my design file, which i created is said to have Not found error and is saying me to ask the permission of the owner. How am i supposed to do that? Someone please help !! 

If an organization on a paid Figma plan enables AI features, I understand that only members can use the AI features, while guests cannot.In this case, if a member of Organization B where AI is enabled is also participating as a guest in Organization A, can they still only use AI features within Organization B, and not in Organization A?(Organization A has also enabled AI features.)

Hi, I'm experiencing a strange behavior when working with annotations. When I copy and paste text from my notes (e.g. Notion, Apple Notes, etc.) into an annotation field, the entire text automatically appears as a hyperlink, even when there’s no actual link in the copied text.Is this the intended behavior? Or could it be a formatting bug?Any help or clarification would be appreciated. Thanks!

Since the newer FigJam updates, I have noticed a real degradation in how the basic features work. Connection lines, alignment of shapes inside of other shapes or sections, small half-unit spacing inaccuracies, etc. These used to be baked in very well prior to the update chain with more colors and more shapes, but I notice the lines getting more and more finicky as well as alignment overall being an issue. Not sure if I’m the only one experiencing this, it’s a much better platform than Miro but it’s working worse than it used to.

https://prnt.sc/B3RInQN_Hd-W 

Hi guys,Pretty sure this is a bug. On this particular shape, which is identical to the other shapes, there is no individual corners option for the stroke.  

Why share button is inactive?