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I have to redact the actual content of the prototype, but it is essentially a CRM dashboard; when opening this prototype on web, desktop app, and on my own home + work PC as well as other coworkers’ machines, the prototype UI ‘jumps’ and glitches out; the ‘Flows’ section on the left completely disappears and cannot be opened, the right side of the screen shifts so it is just black, and many of the clickable elements still show the blue flashing bounding box to signify they are clickable, but they don’t respond to clicks. This is a serious error as it is impacting my ability to share concepts with stakeholders and I cannot even switch flows so I have deleted the other flowpoints as they are useless when the prototype UI glitches.I have cleared cache, closed and reopened Figma, even downloaded Figma Beta and the issue persists. It’s been about 4 days now and at first it was just this flow, but now other older versions of this screen are affected. I’d really appreciate any assistance here

I am getting this issue repeatedly in Figma Make, and not sure how to resolve this. I tried refreshing the file, tried quitting and restarting Figma a couple of times but the issue still persists and not allowing to continue. Need help on how to resolve this issue.Thanks

I'm an admin for two different enterprise accounts. i need to move the users and data from one tenant to the other

Hi there. I am currently having an issue with verifying my student account. When I tried to re verify my student account, it gave me an error which said that my verification limit exceeded. It said that this is because I either have already redeemed or attempted to redeem the offer. When I go to my profile it says that I am on the free plan and not on a student account. I was on the student account last year as I am currently a university student and will be studying until 2028. Please help me solve this problem. I have attached an image of the error.

Olá peço que reembolsem e cancelem minha assinatura, espero o reembolso, pois fez a compra dentro do prazo de 24 horas

Over the past few days, I’ve consistently encountered the error message: “Experimental model is overloaded, turn off in settings and try again.” This occurs while using Figma Make with Gemini 3 Pro enabled. The issue appears during prompt-based generation, including relatively simple visual or interaction requests.May I ask how to resolve this issue?      

Hello Figma Support Team,I am writing to report two unauthorized charges made to my card without my consent.On my card issued by Albo, I was charged: $17.40 USD on November 24, 2025 $28.22 USD on December 24, 2025 Both transactions appear as “Figma San Francisco USA”, however I did not authorize or approve these payments.I kindly request: A full refund of both unauthorized charges. Immediate removal of my card details from your system to prevent any further unauthorized transactions. Please confirm once the refunds are initiated and my card information has been permanently deleted from your records.If you need any additional information or transaction details from my side, I will be happy to provide them.Thank you for your prompt assistance.Best regards,Maria Galieva

Dear Figma Support Team,I am writing to request a review and reinstatement of my Figma account associated with the email: [redacted].This is my long-standing personal account, which I have been using for several years. Recently, I upgraded by adding a professional seat to access the full function. I am unsure why the suspension occurred, as I believe I have not violated any of Figma’s policies.All of my professional work and design experience are stored within this account, and unfortunately, I do not have a backup of my projects. I kindly ask you to consider my situation and help restore my account access at the earliest convenience.Your support and understanding in resolving this matter will be deeply appreciated.Warm regards,[redacted].

I’ve ordered sections in a specific way for my engineering team to easily navigate but the order changes when viewing in Dev Mode.

Hi, I have a critical issue: Every file I open redirects to "All Files" after loading with the error: "An error occurred while opening the editor." This is happening across all files and my entire team is Blocked. We need a fix ASAP. 

pasted link  from figma makeclicking on the play button results in the message below 

I want to change the plan that is full to dev mode. I signed up, tried to cancel or change it, but it is not allowed. Can someone from support help me?Alguém do suporte para me ajudar?

Good afternoon,I am writing to inform you that the Figma platform is not loading my designs correctly.Please contact me at the following email address:[redacated]I await your response as soon as possible.Best regards,Devilwolf

Hello, I had a developer create me a Figma website for my business. How can I connect this Figma site so that it is hosted on my GoDaddy domain? I have been unable to figure out how to do so. 

This week, FigmaAgent decided to stop working completely, which means I have to manually open files through the desktop app or just use the browser. Not sure what else this is affecting yet, but it seems like something is seriously broken.  

Dear Figma Team, I am following up regarding my verified Education status Email: [redacted PII - DJV 2/25/26]Request ID: 6979fca2406a460520416f0eDate Verified: January 28, 2026 Although verification has already been approved by SheerID, my team remains locked and shows “Education status expired.” I am unable to edit files or create a new education team for my current class.  This is now impacting my teaching, as I have a class scheduled for Thursday.Please escalate this request and review manually. It appears the Education entitlement has not synced to my account or team.Please stop ignoring me!

Hoje fui surpreendido por um Erro hcolWn3SMXCULyal, que não me deixa mais fazer nada nesse projeto nem em um projeto duplicado dele preciso saber o que está acontecendo urgente pois o sistema já roda e tem uso diario. 

 Created a template that install NPM packages into the Figma Make project, to fetch tokens, assets and components.  On load I get an error like this every time: “Expected export Code1_119 to be a function, got: undefined Figma Make” Found out that if I wait 10+ seconds on the screen shown above, the error NEVER happens when loading in a project. Can’t the remix button just get a loading state untill everything is ready to load correctly?

I want to remove the Edu plan of my account so that my friends (which aren’t students) can access the figma file :( I dont know how to send a ticket so I come here for help :(( 

I request to close an unpaid invoice as we no longer are using the plan for the invoice period. I have cancelled the subscription and also removed any seat assignments for the plan. No credits use or other usage of the plan have been done for this period of the invoice. Please help out for this issue by closing or voiding our invoice.Could a Figma Support Specialist please help with this issue and guide what to do here? Thankyou

I recently upgraded my laptop to an NVIDIA 5070 (8GB model), hoping to resolve the performance issues I had with my old 3060 (4GB), which I assumed was struggling to handle Figma.Unfortunately, the upgrade hasn’t helped yet. I’ve tried enabling the High Performance GPU option for Figma in both Windows and NVIDIA settings, and I’ve explored almost every solution I could find online. At this point, I’m starting to think the issue is Figma itself.Figma has never felt like a truly smooth experience for me; there is always a choppy feeling to the app, like a bit of a "Frankenstein’s Monster." Recently, however, that drag has felt even more intense. To see what I mean, try changing colors using the color picker in the Variables panel or running a Smart Animate transition with a large dataset.Can someone please tell me if I’m missing something? Is there a hidden "magical switch" in the setup to smoothen the experience? Because let’s be honest—Figma isn't a free app anymore, and it shouldn't f

My account [redacted by forum moderator to remove PII] is deteted by figma. I do not know why it is been deleted. I payed the last invoice.. See here My Wish: Please restore it !!!  

Things were going well until they weren’t. Now, the Preview will crash with certain interactions and troubleshooting/fixing takes me down these crazy rabbit holes for hours with no fix (although the AI is confident that they fixed it and everything should work properly). The other weird thing is that the published app will not crash in those interactions. And, in trying to troubleshoot without going down crazy dependency and pinned version idiosyncrasies, we figured out that there’s something going wrong in the deployment pipeline between the code and the preview/app. i.e.: the updated code is not being reflected in the preview/app. To test simply, I had the AI comment out a field. After refresh, the field is still showing. So, what gives? I’ve been cursing out this poor AI for lying to me and it turns out it’s not their fault. But, on the lighter side, the AI did start cursing back at me.Help me Obi Wan Kenobi. You’re my only hope... This confirms there's a fundamental issue with how

I noticed an unexpected behavior when locking and unlocking layers. After repeating this action a few times, items inside Auto Layout become misaligned and text alignment changes.In my case, buttons with centered text switch to left-aligned text after locking and unlocking layers.