Get Solutions

HelloI can not submit new version of my plug in. Could you please refer to attachment and help with it ? Thank you very much.

I have a prototype that is not excessive in size. It is not performing well for me or my client. I’ve seen this is a problem elsewhere and seems to be a Figma issue for many others.

Figma make just straight up refuses to load the project. I’ve tried everything👀 Please help

I was moving files to close out a client’s account to my personal account. When I moved the files, I signed out of Figma, and attempted to log back in. Whenever I logged In I not longer have access to my professional account. It appears as if maybe my professional account was attached to an email address that no longer exists, or is the incorrect email address.Maybe it’s possible to reverse search the account by business name or CC number to apply the correct email address?

I’m on Mac OS Taohe, M1, Figma remains geyed out on the desktop app but works on safari. tried to clean cache, uninstall and restart.

Every update to figma we have to find a temp fix for the slide previews in presenter view not showing. when you tap on the slide it’ll show just not in the sidebar. This is in the figma app on an ipad

Hi everyone, I’m trying to understand the full scope of what agentic AI can access in Figma through the Figma MCP.Is there a list of MCP tools and the Figma data model (objects/nodes and their properties) that agents can read or modify? For example: layers, their names, design tokens, token values, token descriptions if available, etc.—basically anything that exists inside a Figma file or design system.I’m looking for a comprehensive breakdown of what agents can access. Put differently: are there any parts of a Figma file that agents cannot access via MCP, or is access effectively broad to everything exposed in the file’s data model?If you have documentation, examples, or hands‑on experience, I’d really appreciate it.Thanks!

I have iconA fixed size, and frame B with text in it, A&B together should be made into componentsC to change contents. lets say C1 C2 C3 are its instance. I need to make C1 C2C3 the same height. So should be the highest of the 3 with 40 padding. How to do it?  

I'm having this problem. I've tried refreshing my browser and clearing the cache, but it still doesn't work. Please help me resolve this issue.

Hello Everyone, I am studying UX design online- and I need to run a usability study. I have my very simple functional lo-fi prototype ready and when I was going to set it up in Lyssna I made the mistake of asking Gemini to guide me ste by step for fear of making a mistake (jokes on me). Well, everything seemed fine until I was told to add my link to every section I was adding for every step I wanted the users to take and BOOM i got restricted not being aware that there was a rate limit. I am using the free version and waited 4 days and now that I tried again its not working and telling me to wait few more days. I cant keep on waiting and im frustrated and sad. Can anyone help me understand what to do next? and if paying a Figma plan would fix that problem right away?  I would really appreciate some help. All best Mariana

The problemWhen a frame is given a Thai name, all combining characters — upper vowels (สระบน), lower vowels (สระล่าง), and tone marks (วรรณยุกต์) — are rendered detached from their base consonants. For example, "สวัสดีครับ" becomes a garbled string where  ั,  ี, and  ั float away from ส, ว, ด, and ร.This happens only on frame name labels rendered on the canvas. Text layers and the input field while typing render Thai correctly — which confirms the issue is specifically in how the canvas renders frame name labels.Why this mattersThai is a non-segmented script (no spaces between words), so designers rely heavily on named frames and components to organize their files. Unreadable frame names force Thai designers to either name everything in English — adding cognitive overhead — or accept a broken, barely legible workspace. This is not a cosmetic issue. It makes frame navigation, handoff to developers, and design reviews significantly harder for any team designing Thai-language products. Th

Facing this error while updating branches to main.

When exporting as PNG or JPG, only the base layer of my frame exports, even though all of the missing elements are in the frame and visible. I have to individually export frame by frame instead of batch exporting all frames on a page as I usually do.

I am a student using Figma with a valid education account, but I do not yet have access to the latest updates, including Remove BG, Selector, and Vectorize. Despite being on a student plan, these features are not appearing. Could you please review my account and help me gain access to these beta features? Thank you!

I'm using the Figma MCP to generate code from designs that use icon components from a design system. The icons are 24x24 in the design system, but I'm scaling instances down to 16x16 and 20x20 for different use cases in my design.When the MCP generates code, it ignores the scaled instance sizes and always outputs icons at 24x24 (the original component size), rather than respecting the actual dimensions in the design.Has anyone encountered this, or is there a workaround I'm missing? 

Hi everyone, I initially submitted the plugin (ID: 1606264085778488100) with the wrong category, so I fixed it, and resubmitted. However, when I checked over the weekend, I found it was marked as "Unpublished" though I received no email or feedback explaining why. The page said to “publish a new version using a plugin with the same id.” I followed this exactly, immediately published a new version, and am now waiting for the review. Has anyone else experienced this issue, or does anyone know how long it usually takes to get the review results?I’d really appreciate any pointers or help with this. Thanks in advance!

HiI walk in to this problem often.The (sticky) nav menu bar disappears in the background.What can be the problem? Feels like a bug because menu is the top layer.Thank you!Bas

Hi,help.figma.com/hc/requests/1764969 Here’s my ticketAs the case with many others, I lost my Figma File - theres one FigJam and one Figma - and I can’t find them anywhere. I last contributed to this FigJam and Figma file YESTERDAY and suddenly I can’t find it.I have done all the research and steps to try to recover including:Looked in my work account ([redacted by forum admin/moderator to remove PII]) not managed by me but I am an admin searched alllll the terms I recall  Looked in my personal account (the RIGHT one at [redacted by forum admin/moderator to remove PII]) Looking in Drafts Looking in Recents  Looking in Trash (with “Created by You” and “Created by Anyone” filters)It looks to me like nothing I’ve created or edited in the last 3 months is there. While looking for it today, I cleaned up my existing Projects and it is nowhere! HELP SOS!

I’ve been having a few issues on my account since the recent updates rolled out. The new UI changes aren’t working properly on my end, and the Vectorize feature isn’t functioning at all.I’m on the Edu plan  not sure if that’s related, but wanted to mention it in case it’s relevant.Could you help me get this sorted out? Thanks!

Hello Figma Team,After receiving multiple errors trying to verify my account for an education plan, I finally received the Verification Limit Exceeded Error, and it will not let me submit any more verification attempts.I tried contacting SheerID but was met with the “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” message other users seem to be encountering. I need access to Figma education for my classes, and the documents I provided were the same as my classmates’ but only mine encountered errors, if there is anyone on this forum or anyone from the Figma team that can assist in getting my account verified or resetting my verification attempts that would be very much appreciated.  

Hello, I have been trying for two weeks to verify my student account to use the Education version of Figma, since I need it in order to complete coursework. However, every time I upload my course registration and student ID, it says that the documents are not eligible to verify my student status. I have also tried uploading my course schedule and my tuition receipt to no avail. I have also tried contacting Sheer ID, but everytime they just tell me to make sure I’m uploading the right documents. I’ve tried emailing Figma support aswell and have recieved no answer. I am also always logged on to Figma with my school-issued email address.What can be done to resolve this issue?Best,Erin S

I’ve paid for annual Collab, but a month late it’s stopped working. My projects are locked.

As shown in the image, after entering text, some of the text does not display color. This issue only occurs on the Windows client.

I have to redact the actual content of the prototype, but it is essentially a CRM dashboard; when opening this prototype on web, desktop app, and on my own home + work PC as well as other coworkers’ machines, the prototype UI ‘jumps’ and glitches out; the ‘Flows’ section on the left completely disappears and cannot be opened, the right side of the screen shifts so it is just black, and many of the clickable elements still show the blue flashing bounding box to signify they are clickable, but they don’t respond to clicks. This is a serious error as it is impacting my ability to share concepts with stakeholders and I cannot even switch flows so I have deleted the other flowpoints as they are useless when the prototype UI glitches.I have cleared cache, closed and reopened Figma, even downloaded Figma Beta and the issue persists. It’s been about 4 days now and at first it was just this flow, but now other older versions of this screen are affected. I’d really appreciate any assistance here

I am getting this issue repeatedly in Figma Make, and not sure how to resolve this. I tried refreshing the file, tried quitting and restarting Figma a couple of times but the issue still persists and not allowing to continue. Need help on how to resolve this issue.Thanks