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Hello,

I’m having a problem with my payment. My subscription started on September 6 and was supposed to renew on October 6. Yesterday, I couldn’t complete the payment because the amount shown was incorrect — it displayed $60 instead of my regular $16 subscription fee.

Because of that, I canceled the subscription and tried to re-subscribe, but now I don’t have the option to pay monthly for the $16 plan. I can’t figure out how to do it, and I’d also like to remove the $60 payment line from my billing section since it’s incorrect and unnecessary.

Could you please help me resolve this issue?

Thank you in advance!

 

Hi ​@Axinya, 

 

I understand that you canceled your plan due to an unexpected charge and are now having trouble resubscribing to your plan.

Unfortunately, we’re unable to handle billing issues directly here in the forum due to security and privacy concerns.

 

I’ll go ahead and create a support ticket(#1540945) on your behalf using the information you shared here. Our support team is equipped to handle billing and payment issues, and they’ll be in touch to assist you with this matter.

You’ll receive an email at the address associated with your account once the ticket has been created.

 

Thanks,

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