so began with i'm a student from thailand doing a project on figma from 26th march to 26th april i have subscription to figma i paid 15 dollars for subscription which is a lot of money for my currency and today(26 april) figma take 52.25dollar from my mom credit card automatically for things i don't want to buy i would like to ask for a refund this refund would help my family a lot ours life depend on this
please help (Sorry if english is not good)
Hi
Just so you know, we can't handle specific billing issues like this on the forum for security and privacy reasons.
I see you've already reached out to our team via support ticket regarding this, and it appears you've already been in contact with one of our specialists. For issues like this, a support ticket is definitely the best way to go. If you have any more questions, please don't hesitate to reply to your existing ticket.
Thanks again for reaching out!
Thank you so much for reaching me out i have got a refund thank you your figma team alot🙏🏽
I deleted my figma account because I am not using figma anymore and you confirmed that through email, but yet you still charged me for 20 usd I want a refund
(Screenshot deleted by the moderator due to PII)
Hey
Just a note, I removed one of your screenshots since it contained personal information.
As Junko mentioned, we can’t address specific billing issues here on the forum for security and privacy reasons.I can see you’ve already contacted our support team (thank you for doing that!), and I’ve escalated your case internally. For reference, your ticket is 1532165.
Someone will follow up with you soon, thanks so much for your patience in the meantime!
I need a refund I am highly upset I was wrongfully charged and it was unauthorized I have not been using figma and DID NOT sign up for ANYTHING PAID.
Hi
I noticed that you’ve already submitted a support request regarding this issue — thank you for doing that. We’re not able to handle this type of issue here in the forum due to security and privacy concerns.
Someone from our team will get back to you through your support ticket (#1539486) when they’re ready. Please continue the conversation with them in that ticket.
I’ll go ahead and close this topic for now, since everyone in this thread is already connected with our team through a support ticket. If anything else comes up regarding this issue, please continue to reply to the ticket email you received from our team.
For any community members encountering a similar billing-related issue, please reach out directly to our specialists through this secure form: Submit a request
Just so you know, we’re not able to handle this type of issue here in the forum due to security and privacy concerns.
Thanks,
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