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Description: Hi everyone, I’m experiencing a frustrating issue with Figma’s AI features and I’m hoping someone here can help.I used Figma’s AI to generate a complete dashboard layout. It worked great — I even asked the AI to create additional sections that I could later fill with data. Everything looked correct while I was working on it.However, after I published the file, all of the AI‑generated sections I added later suddenly disappeared. The main dashboard is still there, but the extra areas I created with AI are completely gone.This means I’ve lost several hours of work, and I can’t figure out how to restore those sections. I’ve already checked version history, but I can’t see the missing elements there either.Has anyone experienced this before? Is there a way to recover AI‑generated content after publishing? Any advice or workaround would be greatly appreciated.Thanks in advance!

Let’s discuss ‘best-practices’ and some anecdotal examples/experience in managing Design System libraries. Specifically the relationship between component and variables. Questions:For your main/core component library, do you also publishes the main/core variables in the same library? ORDo you have a dedicated Library for the components, and a separate, dedicate library for your variables? List suspected/experienced pros/cons. 

When I started making unblocked games for school, I accidently made two extra files, and I'm trying to spend 0 dollars, please I need to delete these to make some unblocked games.

hello, I’m having issue with a prototype flow. The chat flow on the design I’m working on lags alot, the first attachment is the prototype previously, it was moving fast, I didnt change anything and it suddenly started lagging (the second attachement).Please how do i fix this? PS: all the other flows are moving fast and normal, only this one started lagging out of nowhere

Hi everyone, I have a question and cannot find the clear answer to it. For now Figma proposes so called “seats” (Full, Dev, Collab, View). In my small company, we have 30 people. We need to be able to create unlimited separate FigJam boards (just usual ones, no design boards, no dev boards - just boards where we can upload pictures, put basic rectangles and text blocks) + we need the whole team of 30 people be able to upload pictures and delete pictures, and write something on this basic board. So here is my question. Considering all the above mentioned information, can we just buy 1 Collab seat, and all other people - will be able to upload and delete pictures, being on the View seat? Or all 30 people should have the Collab seat as minimum, to have such an ability? 

As you can see, I am unable to export a library I have made for a project to figma make and I am not able to select the library from figma make either since it’s not listed there.Which is strange, since I also have a free tier team, and the library published from there is available to select from the figma make chat box, but the libraries published from my pro tier team are not there. Please help me understand this system. Also where do I check how many tokens I have left for this month?

Hi everyone,I’m facing a challenge with our current Figma component library. Some of the existing components were built without Auto Layout or have an inconsistent internal structure, which makes them difficult to maintain and scale.I’m planning to redesign and improve some of these components (mainly restructuring them and introducing Auto Layout). However, the updated versions would have a slightly different internal architecture compared to the original ones.My concern is how to replace the old components with the new ones without breaking or heavily impacting the designs that already use the existing instances across multiple files.What would be the best approach in this situation? Should I try to preserve layer naming and structure to allow swapping? Is it better to introduce a new component version and migrate gradually? Are there any recommended workflows or best practices for handling this in an established design system? I’d really appreciate any advice or experiences with

Hi I am trying to download some of my work as an offline copy, and figma is blocking it saying that it needs to verify that i am not a bot. When i try to verify using captcha, it says Temporary Error, please try again. i restarting browser and log out and log in, it has not worked. please see the screenshot  

So when clicking Edit Code from an original ‘Make’, I see in the chat it says ‘What’s next for your design?’.Issue / JourneyI start typing some new commands > It generates some thoughts / reasoning > works on the file > relays its thoughts > suddenly jumps back to  ‘What’s next for your design?’ with no previous chat showing or the current responce, just silence.TroubleshootingI’ve tried quitting/reopening Figma desktop but no luck.I’ve tried doing the exact same in a browser but same issue.I’ve tried starting fresh and creating a new Make project with a simple request, does the same thing.Do I need to clear cache? Am I limited to 3,000 AI credits ( although that doesn’t start until 18th March )?

Hello! I’ve been generating pictures in Figma for a year after purchasing a Professional Seat. Since yesterday AI doesn’t generate any picture when I attach a reference one. None of models. I tried with all versions of Gemini and GPT Image but it didn’t generate anything. I’ve recorded a screenvideo to show how it happens. The generation proces starts and in the end it doesn’t make anything, none of new fills in a square/ rectangle and none error windows. What can be a problem and how can I fix it? I work in the desktop app and already cleared the cache, it didn’t solve the problem.

Hi,We’ve added videos for a presentation. But all the videos are cutting short and playing 3 seconds instead of the added file (different lengths)The added videofiles are in .mov. We also tried mp4. But no go.Should’nt there be at least a Duration tab in the right hand toolbar?

I tested my website on https://securityheaders.com and noticed that the only “Strict-transport-security” is fulfilled. ​@Figma_Support ​@Celyn_L,  Could you please help to guide to set other HTTP security headers?

I find opening Figma links in the app to be extremely tedious; either I have to let the browser open a useless tab before redirecting to the app, or I have to go to the app and find the action manually in the toolbar (WHY is it not accessible via the command palette??). I have tried setting a custom shortcut via my MacOS settings, but it does not work.The only other solution I can think of is by using Raycast Quicklinks to open a selected URL using the Figma app, but this isn’t working either. I’m going insane, has anybody figured out how to deal with this?

Alguien puede echarme un cable para enseñarme como hacer un scroll dentro de un scrool ( creo que lo llaman efecto paralax o falso scrool) para que cuando esté en una pagina con su scrool principal una sección concreta se anime al hacer scroll y luego al terminar siga en el scrool principal? En español por favor. GRACIAS

I want to add different meta description for each article in CMS collection. At site’s settings, I can see the Title field is taking dynamic value form the article but Description is not for CMS pages. Can someone help ​@Figma_Support? 

This feature exists in Adobe XD, where you can quickly open an image in Photoshop for editing. I find it a bit frustrating that Figma doesn’t seem to have a similar shortcut.Is there a plugin or workflow that allows something like this?

Hello Figma Support Team,I hope you are doing well.I am writing to follow up regarding my refund request for the accidental subscription on my account (redacted by the moderator due to PII), which was submitted earlier today under ticket #1780744.I noticed that the ticket status is marked as "Solved", and I just wanted to kindly confirm whether the refund has been processed and issued to my original payment method.Since the subscription was made unintentionally and the paid features were not used, I would greatly appreciate your confirmation regarding the refund and the expected time frame for the funds to appear in my account.Thank you very much for your support and assistance.Best regards,Ammar Shtayeh

I don't understand why my  account was suspended. I was only using Figma Make and then I was logged out. Please restore it and give me a reason.

I'm not sure if I'm part of an A/B test or something like that, but my menu keeps updating every day and key options like Auto Layout keep disappearing.I'd like to go back to the regular version, because I can't work normally with these changes constantly appearing and disappearing.Is anyone else experiencing the same issue?

One of my Figma Make files has overlapping text in the prompting panel (Desktop App / macOS) that I can’t read. Even a copy of the file has the same garbled text. 

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,RyohungFigma Email Address: (redacted by the moderator due to PII) 

Quick question about the layout grid. So say I have 3 objects, I turn Auto layout on and select Grid and then set the Grid to 3x1. I go into my Grid settings and set each grid item to hug and the rows to Hug. Everything is super.Grid of 3x1But then...I think you know what? I want a 1x3 Grid! So I change it and it works great, yay!1x3 Grid!Then I’m like: “omg that is lame, I need to return to 3x1!” So I go back into the Grid property and I try to change back to 3x1 and when I try, Figma is not cooperative. Figma says nope, and sometimes it reverts to 3x3 or 3x2. And the items stay in the left column. Why?And no matter how I try I can’t use the Grid property to go back to 3x1, unless I drag my items into those positions then change it in the grid property, or by deleting grid rows. So ultimately my question is: why can I go from 3x1 to 1x3, but not back again? Whyyy!?Cheers!

Hi figma! Huge problem with figma make in all projectes in “figma sites”Every promt i do in every projected just crashes out and it’s like nothing happened.So you see figma make coding and right at the moment it has to show something in the preview (still in the figma make screen) it’s back to zero ..  Deleted cash, tried different browsers , desktop app, in every project! Please help!  

Hello,I’m having trouble with verification with my education account. I created it with my schools edu email account and had it verified on September 10th, 2025, but it is now asking me to verify again and it is giving me the “Verification Limit Exceeded” error. I contacted SheerID and they said it was verified on their side and that I need to reach out to education@figma.com, and I did but have not gotten a response or even confirmation that they got my email. This is my verification ID: 68c19e683fe7df61e1361c08. I’d appreciate any help with this issue!

I recently noticed a charge on my account in the amount of $150.87 for a plan that I did not subscribe to or authorize on Figma. I would like to request that you review this charge, as well as issue a refund for the amount charged incorrectly. I also kindly ask that this plan be cancelled immediately, since I did not choose or approve this subscription.