Get Solutions

Hey Figma team,I wanted to report a problem that’s been bugging our team for the past few months. We have an Icon Library in our design system, as well as a separate glyph library. These icons are used in different sizes across the product (16px, 24px, etc.). The master components of each icon and glyph contain elements which are all set to ‘scale’.However, within our larger components, whenever we want to swap an instance of an icon with a different one from our library, the scaling (of dimensions, stroke width, and border radius) is not properly applied, resulting in a broken view. One example is:We have a nested icon component scaled to 16x16px; We replace the instance with another icon from either library (original component of which is 24x24 but all elements set to scale) and expect it to scale properly to the 16x16 dimensions. However, the swapped icon appears broken in terms of the scale of elements inside, stroke width and border radius; We have to resort to a workaround like:

5월 카드 결제 내역을 확인했는데 예상치 못한 금액이 결제되었습니다. 결제일은 5월 8일이며, (redacted by the moderator due to PII) 계정으로 전액 결제(full sheet)로 설정되어 있습니다. 해당 계정은 전액 결제 권한을 사용한 적이 없으며, 결제 내역이 전액 결제로 설정된 이유를 알 수 없습니다. 가능하면 (redacted by the moderator due to PII) 계정에 대한 결제만 취소해 주시기 바랍니다. 빠른 답변 부탁드리며, 이메일로 회신해 주실 경우 (redacted by the moderator due to PII) 로 보내주시면 감사하겠습니다.

Hi,for some time we were renaming nested instances in Outline to make them more clear in component properties panel - great example are icons. We have Icon component with multiple size options, when used in another components, we’ve often renamed instance of it to e.g. “Left Icon” to make it more clear.Last week it stopped working in DEV mode (explore component behavior) - in this case icon is not showing at all and dropdown with icon sizes is not showing any other options which is currently game breaking bug for us. 

Hello!I recently left my job, and it’s only after that I realized that all my personal files are actually stored within the same account associated with my corporate email address. 🫣 (who would have thought, I always had the impression that it’s under my personal email address since those are under starter plans...)Not sure if you guys can help to transfer the files into my personal account?Thanks! It would have been a great help 🥺

Hi everyone,We are currently building our own design system using these PrimeVue components as a base, so I’d like to understand how this setup affects future updates.I have a question about how updates work with PrimeVue components.I copied some components from the PrimeVue library into my own design system and adjusted them to fit our styles. At the same time, I’m still using variables from the original PrimeVue library.I’d like to understand will I still receive updates from the original PrimeVue components in this case, or does copying them into my own file fully break the connection, even if I keep using their variables?Thanks a lot for your help!

I sent an email 4 days ago, please check it. Is writing here the only way to get a reply?

Cybersecurity is becoming a major concern for small businesses in New Zealand, especially as attacks grow more frequent and more sophisticated. Many SMEs assume they are “too small to target,” but recent data shows otherwise a large number of Kiwi businesses are affected by cyber incidents each year, often leading to serious financial and operational damage.This discussion explores the most common cyber security risks faced by small NZ businesses, including phishing scams, ransomware attacks, unauthorized access, malware infections, and supply chain vulnerabilities. It also highlights why small businesses are increasingly targeted and what practical steps can help reduce exposure.Some key takeaways:Phishing remains one of the most common entry points for attackers Weak passwords and lack of MFA make unauthorized access easier Ransomware can disrupt operations and lead to major financial loss Third-party tools and vendors can introduce hidden risks Many small businesses lack dedicated s

 I'm currently planning a redesign of an existing website and would like to hear how other designers approach this process.For those who have redesigned live, SEO-driven websites: Do you use website-to-Figma import tools, or do you rebuild everything manually? How accurate are these tools when it comes to preserving content hierarchy and page structure? What are the biggest issues you've encountered after importing a website into Figma? Is it faster to import and clean up the design, or start from screenshots and rebuild with Auto Layout and components? How do you balance preserving existing content structure while improving UX and visual hierarchy? I've been reviewing content-heavy websites such as  where maintaining the information architecture is important, and I'm curious whether others have found importing to be a worthwhile starting point or a time-consuming distraction.I'd love to hear about your workflow, lessons learned, and any tools you'd recommend.

Issue: Image fills have completely disappeared from vector containers, and version history is not restoring them.Details: The layers still exist in the layers panel (e.g., "image 242"), and their bounding boxes are visible on the canvas. However, the Fill section in the design panel is completely empty as if the data was stripped. Local troubleshooting (reloading, clearing cache) and checking older version history states did not resolve the issue.This file is the only thing I had, I didn’t have the original image file bc I trust Figma!Please help!!!!!!!

Hello, I need help to reach out to Figma’s customer service. For now, the figma chatbot is not working for me any more. I need to reach out to a real person, how should it be done?

O figma web, não está permitindo que eu exporte meu trabalhos… alguém sabe como resolver? 

Hi Figma Support Team,I hope this message finds you well. I am writing to report a persistent issue I have been encountering while integrating with the Figma API.**Issue Summary:**I am consistently receiving a 429 Too Many Requests error when calling the Figma API. This issue occurs on both my Free plan and Paid plan accounts, which is unexpected — especially on the paid tier.**Details:**- Error: 429 Too Many Requests- Affected Plans: Free and Paid- API Endpoints affected- Frequency: occurs every time while calling api**What I have tried:**- Reducing the frequency of API calls- Adding delays/throttling between requests- Using different API tokens on both plansDespite these efforts, the issue persists. I would like to understand:1. What are the exact rate limits for Free and Paid plans?2. Is there a recommended retry strategy or backoff mechanism?3. Are there any higher-tier API access options or enterprise quotas available?I would appreciate your guidance on resolving this at the earli

Hello Figma Support,I recently purchased AI Credits and understood that I would only be charged the prorated amount of $46.45 for the remaining days of my current billing cycle.Based on what was shown during the purchase process, I expected my next invoice to be approximately $66.45 in total:$46.45 for the prorated AI Credits for the remainder of the current month. $20.00 for my Full Seat subscription for the next billing cycle.However, my upcoming invoice shows a projected total of $186.45, including an additional $120 charge for 5,000 AI Credits.This was not my understanding when I made the purchase. I only intended to pay for the remaining days of the current billing period and did not intend to automatically renew or pre-purchase 5,000 AI Credits for the next month.If I decide that I need AI Credits again in a future billing cycle, I will manually purchase or enable them myself.Could you please:Clarify why my upcoming invoice is showing $186.45 instead of the expected $66.45. Cance

 I subscribed to a Figma plan and was charged $3 USD. Three days later, I cancelled my subscription through my account settings. Despite this cancellation, approximately one month later I was charged an additional $15 USD — a charge I did not authorize and did not expect.Since this charge appeared, I have made every reasonable effort to reach your team:— 7 emails sent to Figma support— 3 contact forms submitted— Zero responses receivedThis level of unresponsiveness is unacceptable, particularly for a billing dispute involving an unauthorized charge.I am also deeply concerned that your platform does not allow personal account users to remove their payment card information. This is a significant privacy and security issue that leaves users exposed to further unwanted charges.I am requesting:1. An immediate full refund of the $15 USD charge2. Confirmation that my subscription has been fully cancelled3. Immediate removal of my payment card details from your systemI am aware that many other

Here is my set up:Account 1 ( = email 1) team A + pro plan Account 2 ( = email 2)team B + edu plan team C + free planI need to keep those 3 types of plan (for education purposes) but i would like to consolidate my accounts and keep the 2 (bc it gives me access to the edu plan). I would like the team A to make it to the secund account. I know how to move the files BUT i feel like i can’t move the paid plan… Any ideas??

I can’t login as i am not recieving my verification mail.  I checked all folders and tried the mail multiple times and it’s working fine. am also sure the email is correct 

I deleted the command with all the important files by mistake, and I need to restore it as soon as possible. the email did not arrive at the post office because the mail was overloaded and there was not enough memory to accept emails. I've cleaned my mail now, how can I get a repeat email with a link to restore the team? Please tell me, I have lost some very important files.[Moderator note: This post title was updated from I deleted the command with all the important files by mistake to I deleted the team with all the important files by mistake on 07-Jun-2026.]

is there any reason why i now can not zoom out to see all the content? as figma is using ZUI (zoomable user interface) principles in its core, this is quite unfortunate as now there is no possibility to overview the file before zooming in to the sections

It happens at random, but at some point the controls for auto layout get switched. This happens both with the alignment selection and the padding so far from what i’ve experienced. The only way to fix is to remove the parent frame entirely with auto layout, re-frame and re-apply auto layout settings. Dear Figma devs, how about we stop vibe coding everything and run some QA on the most basic features before pushing an update. 🙃 And no, I do not have anything flipped or inverse before applying the auto layout to the frame.Figma Version: 126.4.11Here’s the file:   

I'd like to request a refund for my recent payment. I haven't used it at all.

Can I get some feedback on a local AI app for Mac I’ve been working on?Hi everyone,I’ve been working on a local AI application for Mac and I’d really appreciate some honest UI/UX feedback from designers here.The idea behind the app is to run AI models directly on the device, so everything works offline without needing cloud services or an internet connection. I’ve been trying to design it in a way that keeps powerful AI features useful, but still simple enough for everyday users.Right now, the app includes things like chat with local models, document interaction, image generation, speech features, and a few productivity tools like working with files and knowledge-based content.While working on the design, I’ve been struggling a bit with how to balance: Keeping the interface simple without hiding important features Organizing multiple AI tools in a way that doesn’t feel overwhelming Making onboarding clear for someone using local AI for the first time Deciding what should be visib

Cybersecurity seems to be getting more complicated every year. Businesses now have to deal with ransomware, phishing attacks, cloud security risks, third-party vulnerabilities, employee security awareness, compliance requirements, and more.I'm curious to hear from business owners, IT professionals, security teams, and anyone involved in digital products:• What cybersecurity challenges are you seeing most often today?• Which threats concern you the most?• How are organizations balancing security with productivity and growth?• What strategies or tools have been most effective in reducing risk?I recently came across a detailed discussion on the topic that highlighted several common business cybersecurity challenges, but I'd love to hear real-world experiences and perspectives from the community.What do you think is the biggest cybersecurity challenge businesses should focus on right now?

Please allow us to turn off the AI suggestion pills. It feels unexpected that I can’t do that, like an oversight, because it’s a bit distracting and not that useful. More importantly, it’s blocking me from moving objects with arrow keys while it’s visible. It keeps appearing while I’m in the process of duplicating table rows over and over. If I want to move a table row I just created after it has appeared, I have to go click the row that is currently selected, then use the arrow keys. It’s slowing me down significantly, and this seems like a design flaw that would cause a lot of other issues – I’m sure I’m not the only one who really dislikes it.

I can’t find a way to use the Pencil and Brush tools within an existing mask. The new layers are not placed within it, even if it’s selected, or if a layer within it is selected.The Pen tool behaves differently, behaving like you would expect.1) Is there a way?2) If there isn’t, please consider this a feature request :p Thanks.

Summary. On an instance of a variant‑switching component set, setReactionsAsync stores a single flat reactions override that is applied across all variant states. This shadows each variant's own inherited reactions and breaks the component's prototype state machine — even when the written array is byte‑identical to what was read. The editor, by contrast, can add an instance‑level reaction that coexists with the inherited per‑variant reactions and runs correctly in the prototype player. The plugin API has no way to produce that representation.Repro. Component set Toggle, variant property State ∈ {A, B}, where State=A has ON_CLICK → CHANGE_TO B and State=B has ON_CLICK → CHANGE_TO A. Place one instance (it shows A), select it:const i = figma.currentPage.selection[0] as InstanceNode;await i.setReactionsAsync(JSON.parse(JSON.stringify(i.reactions))); // identity write-backi.setProperties({ State: 'B' });console.log(i.reactions); // still A's reaction (CHANGE_TO B) — frozen; should be B's (