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13667 Topics

asked in Ask the Community

Inquiry Regarding Billing Discrepancy for Figma Professional Team Plan

Dear Figma Support Team, I hope this email finds you well. I am writing to inquire about a billing discrepancy I have noticed regarding my Figma Professional Team Plan subscription. I initially subscribed to the plan with monthly payments starting on July 22, 2024. In July, I was charged KRW 23,404 (FIGMA MONTHLY); however, in August, I was charged KRW 45,266 (FIGMA MONTHLY), and in September, I was charged KRW 45,032 (FIGMA MONTHLY). I have not invited any additional team members, and I am the only person using the plan. I would like to understand why there is a significant difference in the amounts charged between July and the subsequent months, as the charges for August and September are nearly double. Could you kindly provide clarification on the reason for this price increase? I appreciate your assistance and look forward to your prompt response.

161

3 months ago

aldharra

asked in Ask the Community

Request for a refund for multiple professional seats

Hello, I’ve been using Figma for about two months, I payed 15$ for one seat in August - I specifically checked to pay only for myself and not for other 3 people in my team, but today i was charged 60$ for everyone, I wasn’t notified when I made my previous payment or asked if I want to pay for other people. 60$ is a lot of money and I would like to request a refund, can someone from Support Team help me please?

271

3 months ago

Nazar_Stodolya

asked in Ask the Community

UI3 Design for main accs

I just created a new acc and realized i have new UI there. Why I can’t have it on my main account with payment subscription and more than 5 years of working?

221

3 months ago

Dario_Minigo1

asked in Ask the Community

Issue with property part on the component

Hi, yesterday I started getting some weird bug in Figma so I’m wondering if anyone else has this problem. When I go to change the property on the component, I get two dropdowns and both of them do not work. Instead of only the right dropdown being shown to me, as usual, now the same one is shown to me on the top left as well. The same dropdown menu is in two places. The one on the top left is clearly a bug. The problem is not only visual, both dropdowns are not clickable, and there is no change in the component. And basically, I’m now stuck because I can’t update a component. The problem occurs in the Figma application and in the browser. And its same for Windows/Mac.

261

3 months ago

Victor_Carvalho1

asked in Ask the Community

How to remove 'disallow' icon appearing just on WIndows when using d&d

We have a Figma plugin where we can drag&drop images from the plugin to the Figma canva, and everything works fine on it, but on Windows the ‘disallow’ icon always appears as soon as we start dragging the icon into the Figma canva. If I drop the image, everything works fine, but the fact that the ‘disallow’ icon appears is super misleading. On macOs, this icon doesn’t appear. This is the example I’m using: plugin-samples/icon-drag-and-drop at master · figma/plugin-samples · GitHub What can I do to stop this behavior?

3 months ago

Jennya_Rotman

asked in Ask the Community

Prototype is unclickable once overlay is on

Hello Community! Im new in Figma and have a question. I have an overlay that is triggered after delay. The thing is that I still have interactions in this frame but the overlay “blocks” it, everything is unclickable at the prototype because of the overlay. I know the other way to achieve this is to use the “duplicate screens” method, but I dont really want to do that. Is there a way to fix this issue or do I have to do the “long way”

36977

3 months ago

Benjamin_Tonnessen

asked in Ask the Community

My "On click" action only shows one Property in the dropdown, even though I have three options ready to animate

I’ve tried searching for this on the forum. But can’t seem to find exactly my problem. As shown in the title. The dropdown for properties only shows my Default. Here’s a picture: Can anyone see what I’ve done wrong to not get the other two options to prototype it? Thanks…

3 months ago

Tobias_Fried

asked in Ask the Community

Drag and drop from plugin window

Hey there, I’m working on drag-and-drop functionality for my icon library plugin Phosphor Icons, and thanks to an excellent demo from jackiecorn on GitHub, it’s working beautifully. But there are a few pain points I was hoping the Figma developers could address: In order to compute the canvas position of a dropped element, you have to do some hand-wavy math to figure out if the UI (sidebars and toolbars) are visible, and factor that in to your insertion coordinates. It would be super helpful if the API exposed a way to determine whether the UI was visible, and if so, what size they are. Or even better, a translation of plugin coordinate-space to canvas coordinate-space. The canvas does not appear to accept drop events from drag initiated in a plugin window (drop is handled through the Figma API, but the cursor always appears as not-allowed). It would improve the discoverability for plugin users if it could appear as a copy or move cursor: Thanks for all the work you all put

43127

3 months ago

Jason_Sparks1

asked in Ask the Community

In Figma slides switch what screen presentation goes on and what screen presenter notes goes on

By default, when I present in Figma slides, the main presentation appears on my laptop screen and the presenter notes appear on my secondary monitor. I’d actually like to swap this around so my presenter notes go on my laptop screen and the main presentation goes on my secondary screen. This is so I can always stare at the presenter’s notes (that also includes the slides as well) while always appearing to look at the camera rather than look above me at my presenter’s notes.

170

3 months ago

LauraLee

asked in Ask the Community

I need your help fixing a component's auto layout!

Hi community, I need your help fixing a component / generally just wrapping my head around auto-layout. For some reason it just does not make a lot of sense to me so I stumble in to getting the interactions I need from autolayout. 😅 In this component, I want the container of the “card” to hug so that when the bottom row (where it starts with “john smith”) of information is hidden, the card hugs up to the next level of visible information. I’d also like the middle row of the data (the Lorem ipsum column of text) to push the card down regardless of the bottom text area). What do I need to do in order to fix either of these interactions? Attached is what I have so far. Thank you in advance!!

150

3 months ago

petarjuratovac123

asked in Ask the Community

grid system

on a desktop frame i have a 12 row grid system when i center align my content , then go to present mode it offsets all me content and isn’t centered

3 months ago

Julia57

asked in Ask the Community

"Expose nested properties" not working on instance-swapped components

I have a modal drawer component, where the body is just one big slot. So the designer would make their drawer content into a component, and swap that into the slot. The problem is that the drawer contents have states and variants, but none of these are surfaced at the top level, even when I try to expose them.

150

3 months ago

kaian

asked in Ask the Community

professional account

if I have upgraded my account to professional and after a month stop using the professional account and get back to free, do I lose my projects that were built in the professional account?

141

3 months ago

Kat22

asked in Ask the Community

Prototyping a toggle button using variables (not working)

I’ve been struggling with this for a while. I’m working on a chart where I want to use a toggle to switch between different views (e.g., Days, Weeks, Months). I created three different chart variants called LineDays3, LineWeeks3, and LineMonths3. In each chart variant, I added an action that changes a variable when clicked (as shown in the images below). LineDays3: LineWeeks3: LineMonths3: The prototype only works on the first click. For example, if the default view is LineDays3, it works when I click on either Weeks or Months. However, after that first action, the prototype stops working. I’m not sure what the issue is. 😢

311

3 months ago

Marie-Eve_Tanguay

asked in Ask the Community

Thumbnail is gone when importing

Hello there! When I export my project as .fig file and then import it back in Figma, the thumbnail is gone. Is this a bug?

122

3 months ago

Dragihop

asked in Ask the Community

Color faded when I save a figma PDF/PNG on MacOS

Hello my color almost look like CMYK & not like RVB colors, someone know how can I solve this? would be awesome thank you so much !!

17823

3 months ago

craniumDev

asked in Ask the Community

I am frustrated :)

It’s just a normal and simple tab with “Change to” interaction. It never happened to me before, is it a bug from Figma?

311

3 months ago

Ramon5

asked in Ask the Community

Figma 'Present' software error. white borders on left/right edges.

Hi everyone, not sure if you’re getting the same issue but recently the ‘Present’ tab in Figma Desktop has a bug. When you create a standard desktop layout and then view the layout by selecting the ‘Present’ mode you will see white borders on the left and right hand sides. So in effective the layout is not reaching 100% of the screen as it should do. To view any desktop layout design where it fills the screen in ‘Present’ mode you need to change the width from 1440px to 1470px. Figma has not fixed this issue in 6 months. Just be aware. Quite lousy of the software team not to have fixed this after I’ve contacted them 9 times with no reply. Thanks everyone, hope it helps.

321

3 months ago

Felipe_Castaneda

asked in Ask the Community

Urgent: Charged for 7 extra seats, requesting refund

Hi, I’ve seen that this has happened to a couple of people, and I was shocked to see that instead of being charged $15 for my monthly seat, I was charged for 7 seats (that’s $120+ USD). I really need a refund since I did not authorize these extra charges, and right now I can’t afford this. I need help from support. I have already requested a refund, and my ticket is currently pending. Has anyone with this issue been able to successfully file for a refund? Any advice or assistance from the community would be greatly appreciated! Thank you

301

3 months ago

Anastasia_Skorokhodenko

asked in Ask the Community

Problem with quality exporting Jpeg

Hello I have a problem exporting the Jpg files, they export in a very bad quality, although the import was in a high quality + in settings i have high quality tick set Previously (around a month ago) I had no problems with exporting files and their quality maybe smn knows what to do?

131

3 months ago

Harper

asked in Ask the Community

You can set figma share links to be invalid？

At work, I often share Figma links to communicate with clients or partner companies. However, even after we’ve ended the collaboration, they can still access our designs through the link, which is really annoying. Another issue is that although the link can be set to read-only mode, this only applies to the web. If the person has a Figma account, they can still copy the content from the link and paste it into their own project! ！This means our designs could potentially be stolen.

341

3 months ago

Shady_Nawar

asked in Ask the Community

Instance not matching component in auto layout

a component with auto layout works perfectly as expected (expandable side menu) but when i use an instance of it in design it doesn’t expand like the main component, it acts differently by plugging the content without expanding the whole menu. in the video attached: first record is the screen with main component while second record is the instance.

221

3 months ago

martintevanan

asked in Ask the Community

How to find the X and Y coordinates of an image

hello guys. I can’t resolve the question with position of image. I need to find positions X and Y after cropp or mask.

351

3 months ago

Enrico_Furlan1

asked in Ask the Community

Components: detach and assign a design to a new component

Hi, I created a parent component that has several child components. I want to duplicate the parent component and make specific changes to it without affecting the current child components. However, I want these new changes to apply to a different set of child components. Is it possible to detach the second set of child components from the original parent, attach them to the duplicated parent, and have the changes to the duplicated parent apply only to the second set of child components?

151

3 months ago

gorbunovsmarttv

asked in Ask the Community

don't working change to in while Hovering

don’t working change to in while Hovering help pls

3 months ago

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