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Hello, I am pretty new on Figma and I am learning via online course.I just started with the topic smart animate and I tried to animate an arrow that is fading in. It works, like I follow the both rules, have the arrow on two different pages (included) and also they both have the same name. It works fine, but as soon as I try to change the design of the “start” arrow a little bit, let’s say it is bigger than the “end” arrow so that it sizes down, the animation doesnt work anymore. I hope you understand my problem… maybe someone has an idea here? Arrows both have the same name, they are both imbedded on their appropriate layer page.The grey to black fade in works, but not the change of the form, as soon as I change the form of the left arrow, the animation doesnt work anymore.  

The bot you set up in the support section for sending you tickets is constantly refusing to respond. When you try ten times to explain that it's a bug, it refuses to understand that it can't solve the bug. When it sends you a form to submit a ticket (not on the first day of your request), it tells you it's sending a request, but in reality, its ticket sending service is simply broken. I can't reach your support team to tell them about this. My ticket about a bug in your bot or your app has never been sent to support. Your bot simply can't handle the task, and my attempts to explain this have been unsuccessful. This problem is widespread. You don't receive any tickets because the bot refuses to send them. This makes your service's support absolutely worthless, given the large number of bugs being fixed, especially since you're too busy implementing new features and neglecting to maintain existing ones.  Give me feedback, your app is buggy, you're losing customers

We wanted get some insights from Figma from Activity logs. We wanted to check if there is a possibility to get demo instance with Admin access to get Activity Logs. 

I built a 12 month calendar variable where I want the user to be able to select a date and have it highlighted, and at that same time every other date will go to default.I have a set variable set up on the first calendar date, turning it to selected and all other 30 dates go to default.When I copy and then paste these properties, nothing happens. This has been an issue over a year ago, but then it was fixed and now it is broken again.

Hi Figma team,I submitted my plugin "Agaur Figma to Code" for review on April 5, 2026.It has been showing as "In review" for over 4 weeks now. I haven't received any approval, rejection, or feedback by email yet. The only email I received was a security self-assessment approval.Could you please check if there's any issue with my submission or if I need to fix something on my end?Plugin details: Name: Agaur Figma to Code Submission date: April 5, 2026 Current status: "In review" (screenshot attached) I can provide the submission email or plugin ID via DM if needed.Thank you for your help.    

Hello Figma Support Team,I hope this message finds you well.I am reaching out regarding a concerning issue with my AI credit usage.Two days ago, my account had 3,000 AI credits. After using Figma’s “Make AI” feature for ca. 10 prompts, my credits dropped significantly to 1,220. Notably, my last prompt alone consumed 136 AI credits, which is unusually high.For context, this level of usage is extremely high compared to other AI tools we currently use. Under our Pro Plan, 3,000 AI credits should equate to roughly 30 prompts based on the current credit logic. Even when considering higher-tier plans, the numbers still appear disproportionate:Organization Plan: ~35 prompts × 100 AI credits Enterprise Plan: ~42–43 promptsAdditionally, 2–3 months ago, AI credit consumption was much more consistent and transparent. Prompts typically triggered alerts such as:"Used 5 AI Credits" "Used 7 AI Credits" "Used 12 AI Credits" Occasionally, "No AI Credits were used"We never encountered alerts indicating

Hello, my Figma Make project has been unable to load properly for almost a week.The screen keeps staying on a blank page with a loading indicator in the middle. There is also a message at the bottom saying, “Live preview loading, interactions may not be saved,” but the content still does not appear even after waiting for a long time. The Publish and Share buttons in the top-right corner are still visible, but the main preview area cannot load at all.I have tried waiting and checking multiple times, but the issue has not improved.

Hi Figma team and community,I submitted my plugin **Semantix** for community review approximately one month ago and it's still showing the "In review" badge with no update.https://www.figma.com/community/plugin/1616746034069306278The plugin has:- No network requests, no backend, no user data stored — fully localI've checked my email (including spam) and haven't received any rejection notice or request for changes. The plugin has been tested thoroughly and the manifest is clean with `"allowedDomains": ["none"]`.A few questions:1. Is there anything I can check or fix on my end to move this forward?2. Is there a way to get a status update or estimated timeline?3. Is a 1-month review period normal currently, or is there a backlog?Happy to provide any additional information, answer security questions, or make changes if needed. Just want to understand where things stand.Thanks for your time.

Publish was unsuccessful - try again later or contact support”.   I have the same issue, i have tried more hvad 20 times. Can you help?

Hi everyone,I need help with an upcoming charge for a Dev Mode seat that was added by mistake.Situation: A Dev Mode seat was accidentally activated in our team settings. I noticed it immediately and downgraded the user back to "Viewer" right away. However, I see an upcoming monthly invoice scheduled for May 30, 2026, for this seat.The issue with Support Bot: I tried to resolve this through the automated support assistant, but it requires an Invoice Number. Since my invoice is still in "Upcoming" status, it hasn't been assigned a number yet, so the bot cannot process my request.Details: Team: di.gladky's team Charge: 1 Dev Mode seat (already removed) Invoice Date: May 30, 2026 Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed? 

I personally prefer working with Auto Layout because it provides great automated layout and configuration capabilities. However, I recently ran into an issue: I’m unable to adjust the stacking order of layers while using Auto Layout.When using Auto Layout, if I set Scroll behavior → Position → Sticky (stop at top edge), I can’t move a specific frame to the top layer without breaking the ordering. The only workarounds I’ve found are switching the frame to Freeform or moving the content all the way to the top or bottom.

In my prototype, a floating button is supposed to appear after the user scrolled past a certain point.On desktop i used “mouse leave” as a trigger, this works perfectly - despite the fact that it it a mobile prototype. But i now checked on my phone and …. nothing!  This will be user tested, the users will use their own devices.  I found a work around with using the trigger “after delay” but it is not the same. Is there a better work around?  

HiI have an issue with multi colored icons. They are created as components and the vector is flattened and the layer is named “Vector”. The colors are based on variables: Unchanged variables​​​​​​ When I drag in an instance of the icon, I can change my colors to new variables - however only the top most variable is actually changed in the component instance: “Icons/on-color-dark” variable changed to “Icons/left”“Icons/default” variable changed to “Icons/right”Obviously nothing has changed. And when de-selecting the instance and re-selecting it the “Icons/right” has reverted back to “Icons/default” The issue persist with all multi colored icons and the pattern seems to be that the bottom most variable wont change.Changing the colors on the master works flawlessly. Any ideas?​​​​​​

 Dear Sirs,I’m on the free Starter plan and don’t see any Figma AI features (no magic wand, no AI options like First Draft, Generate, Edit with prompt, Remove background, Vectorize).What I see: File in Drafts (Free) Plan: Starter / Free (confirmed in Settings → Plan & billing) Searching “AI”, “Generate”, “First Draft”, “Remove background” in Actions shows nothing native, only third-party AI plugins (UX Pilot, Codia, Photoroom, etc.). Could you clarify if Figma AI is available on the Starter plan, or do I need to upgrade to a higher plan? Screenshot from my FigmaScreenshot from my Figma 2Screenshot: tools I see on other users’ accounts 

안녕하세요 피그마 구독 취소를 원합니다. 해당 플렌 을 구독 갱신 이후 한번도 사용하지 않은 상황입니다.더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

Hi Figma Support,I was unexpectedly charged for 4 editor seats on my team several hours ago. I did not intentionally add these members as editors — they were upgraded automatically without a clear warning in the UI. I have already canceled my plan and downgraded these members.Since this was an unintentional charge that I corrected immediately, I would like to request a full refund for these additional seats. 

Having a real struggle with a code layer generating a slider using the Figma UI to upload images to the slides. Problem is that the images sometimes would upload and be fine, sometimes appear to but then not show after publishing, despite previewing fine in the code layer modal, sometimes the images would persist after uploading, sometimes not, if I swapped an image out for another, the new image wouldn't show on the next publish.The issue isn't related to say the Image 2 picker as the bug happens randomly - although Image 1 does always seem to work. And if I add the same image that works in Image 1 to the other Image pickers, they work. It really is a puzzler. Unless there's another UI approach for a slider I can use (I know there's not one in Make right now)?

Dear Figma team, Hello, I'm writing to submit a request regarding my restricted account login.My account is an educational account containing many of our team's design projects. I primarily use the AI ​​Make feature for UI design. Last month, I submitted a bug report to you, and you replied via email. However, since May, I've suddenly found myself unable to log in. I've consistently followed the agreement and used the account normally without any violations. I'd like to know why my account is unusable and how I can unlock and restore my account login.I used a different account to submit this request.My restricted account's email address is: redacted by the moderator due to PII.I hope to receive your reply as soon as possible and resolve my account login issue. I really need Figma for my daily design work. Thank you!Looking forward to your reply!    

When I copy any Figma frame using Cmd+Shift+C (copy as png), it gives a message “copied as png” but when I try to paste it in google slides, it doesn’t work. As if there’s nothing in the clipboard. Tried clearing the clipboard still doesn’t work.

안녕하세요. 저는 현재 한국에서 디자인과 대학생으로 지내고 있습니다. 지난 달 과제 제출을 위해 피그마에서 상위의 요금제를 결제했습니다. 그런데 이틀 전에 5월달 요금제가 갱신되어 결제되었습니다. 자동 갱신이 되는지 알지 못했습니다. 저는 더 이상 사용하지 않을 계획이고, 돈이 없는 대학생이라 환불해주시면 정말 감사드리겠습니다. 저에게 소중한 돈입니다 ㅜㅜ

Hi guys,My plugin “Version Manager” has been in review for over a month, and I wanted to check if there’s any update regarding the approval process. I completely understand that reviews can take time, but I’d really appreciate any information about the current status or if there’s anything I need to adjust on my side. Thank you.

I submitted my plugin for review on 04/30, and as of today (05/08) I still haven't received any feedback from the Figma team. No approval, rejection, or requests for changes.That's over 10 days of waiting, while the submission form indicated a turnaround of 5-10 business days.Could anyone share how long the review process is currently taking? Is this wait time normal right now, or should I follow up somewhere specific? plugin-id:1631524015982038346

 I can't use any components, typography variables, or colors from my design systems. It suddenly stopped working, both on the web and desktop versions. I've already unpublished and then republished the library, but whenever I try to pull the component or variable from another file, it gives an error.I already went to the troubleshooting section and did a reset and restart of Figma Web.Error when trying to select a color from the library to fill the square.: Error when trying to add a library component.: 

Figma plug-in does not work in Codex App. I get 401 unauthorized state all the time in the past few days. My colleague on my team also has that error. I have tried pretty much all the methods on internet and none of them really works.The community demand for Codex is climbing at very impressive rate and a lot of people are probably frustrated like me. please fix it or I have to turn to something else that agent can work with. thank you!! 

Hi Figma Support Team😶I previously submitted a request through the Help Center (#1881810) regarding an accidentally added editor seat, but I haven’t received any response yet, so I’m following up here as well.The extra seat was removed immediately after I noticed it. I only intended to keep my existing single Professional plan for personal use and did not mean to add any additional paid editor seats.I also noticed that the upcoming monthly invoice scheduled for May 22 still includes the additional charge:Seat updates – $12.67Could you please review my case and update the invoice before the payment is processed?I would also appreciate any help regarding the refund request for this unintended charge.Thank you for your assistance.