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Question

Multiple Figma Project Files Disappeared from My Account

  • February 22, 2026
  • 3 replies
  • 36 views
Batuhan Gökberk

Hello Figma Support Team,

I am experiencing a serious issue with my Figma account and would greatly appreciate your assistance.

Last night, without making any changes or taking any actions, 5–6 of my project files suddenly disappeared from my account. I am currently on the free plan. My email address has not been changed, and no one else has access to my account. There has been no suspicious activity to my knowledge.

It appears as if these projects were never created, as they are no longer visible anywhere in my drafts, teams, or recent files. These files are very important to me, and I am concerned about potential data loss.

Could you please investigate this issue and let me know if there is any way to recover the missing files? I would appreciate it if you could check your system logs or backups associated with my account.

Thank you in advance for your help. I look forward to your response.

Best regards

    3 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • February 23, 2026

    Hi ​@Batuhan Gökberk, welcome to Figma Forum and I’m sorry you’re dealing with this. I know how stressful this can be — we’ll work through this with you.

    Firstly, thanks for checking Drafts, Teams, and Recent files already — that helps a lot. Were these files only saved as drafts, or were any shared or published? We recently made some changes to how drafts are stored, which could explain what you’re seeing. When you have a moment, take a look at this update and let me know if it helps you track them down: Updates to how drafts work.

    If that doesn’t surface them, the next best clue is the file links. Can you check your browser history or ask any collaborators if they still have a URL? If you’re able to open a link (or hit an error), tell me what you see — that will help our Product Support team pinpoint where the files went.

    We’ve got you, and we’ll keep narrowing this down together.

    Batuhan Gökberk

    [redacted by moderator to remove personal information]

    ​@Tom Reem  

     

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • February 25, 2026

    Hello again, ​@Batuhan Gökberk — thanks for taking the time to double-check that, and I’m sorry this is still unresolved.

    I can’t access account-specific details from this public space, but I’ve gone ahead and opened a ticket with our Product Support team so they can investigate your account directly. Your case number is: 1765038. They’ll follow up with you as soon as they’ve had a chance to review.

    I also removed the screenshot from your last post since it included some personal information — thanks for your understanding there.

    Please keep an eye on the inbox tied to your Figma account for next steps — we’ll make sure this gets a proper look.

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