Hello Support Team,
Good morning.
On July 3, 2026, we submitted a request to downgrade our Organization plan to the Professional plan. However, we have not yet received any updates regarding the status of our request.
Our Organization subscription has already been renewed, and the renewal payment has been successfully processed. Since we no longer require the Organization plan, we would appreciate it if you could proceed with the migration to the Professional plan as soon as possible.
Additionally, we would like to request that the amount already paid for the Organization renewal be applied as account credit and used to offset the cost of the Professional subscription.
We would appreciate any update on the progress of our request and an estimated timeline for completing the migration.
Thank you for your assistance, and we look forward to your response.
Best regards,
Alan Conceição
