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Question

Billing Issue – Request to Cancel Incorrect Charges and Refund

  • July 6, 2026
  • 1 reply
  • 22 views
Hilal MERİÇ

Hello Figma Support,

I would like to report a billing issue regarding my account.

First, I accidentally purchased a seat for one of my team members. I realized the mistake within approximately five minutes and canceled it immediately. Despite canceling it almost right away, I was still charged for that seat. I kindly request a refund for this incorrect charge.

Additionally, I only intended to use the Professional plan for one month. After subscribing, I canceled the subscription so that it would not renew for the following month. However, I can see that Figma is still attempting to charge me for the renewal dated July 5, 2026.

Since I canceled my Professional subscription before the renewal, this payment should not be processed. I have not used the renewed subscription this month and do not wish to pay for it. I kindly request that this renewal be canceled.

Invoice number: XVRVOZMH-0009

I would appreciate it if you could review my account, cancel the incorrect renewal charge, and refund any charges related to these billing issues.

Thank you for your assistance, and I look forward to your response.

Best regards,
Hilal

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 6, 2026

Hey ​@Hilal MERİÇ, thanks for reaching out!

For security and privacy reasons, we're not able to look into billing or account-specific details here on the forum, but I want to make sure this gets in front of the right team quickly.

A couple of things that might help in the meantime:

  1. You can double-check your seat count and any pending changes under Admin > Billing. This'll show you what's currently reflected on your team before the next invoice goes out.
  2. If you want to review how seat charges and renewals work on the Figma Professional plan, this article walks through it in detail: Manage billing on the Professional plan.

I’d recommend to submit a request through our Support Hub, please include the invoice number and a quick summary of both issues (the seat charge and the renewal charge for July 5), and our support team can take a proper look at your account.

 

Hope this helps, let me know if you have any further questions! 

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