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All my shared prototypes show a black screen today even though they were working just fine earlier.They are embedded into Confluence pages to share with my team.I see that this issue isn’t new. Is there a workaround?Thanks!

Hola, a alguien le ha ocurrido lo mismo de que en todo su proyecto de un día para otro le sale en su prototipo un recuadro negro y no le deja ver toda la vista?Ya cheque que estén bien estas opciones y me sigue saliendo igual y es en todas las vistas. ¿Me pueden ayudar a como solucionarlo?  

I’m using an Education plan and the Draw Mode / Design Mode toggle doesn’t appear in any of my design files, even after clearing cache and updating the app. Could you confirm if this feature is rolled out to Education accounts? I couldn't verify it in all the files.  

Hi! I’m a UX/UI Design student and I’m trying to create my portfolio website in Figma Sites. I already have my case study files created in Figma Design. I would think that this would be quick and easy to copy & paste my frames from Design to Sites...I was wrong. While I am able to copy the frame into the primary frame (desktop) in Figma Sites, I have to adjust every single layer to fit in the responsive frames for tablet & mobile. Is this just the way it works? Or am I doing this the hard way? It feels like I’m having to recreate each frame. I have watched a handful of Youtube videos on how to use Figma Sites, but it only shows it starting from scratch. Not importing an already existing Figma file. So I have a few questions, I have not been able to find the answers to.  1. When copying & pasting a frame from Figma Design into Figma Sites, It is not the same size as the desktop/parent frame in Figma Sites. When adjusting the width, I have to adjus

I have a full seat Professional account I’m using for a side hustle. It’s a proper thing with a limited company, etc.Even thought the account is a few months old I just started doing work properly. I logged in for the first time since a few months ago.I have not shared any files, links, etc. yet and I’m the only user. No other designers etc.i thought I give Figma Make a try to see if it helps with getting the product to market any quicker and behold a couple of hours into the session someone appears.  It didn’t show any name on hover the tooltip was empty. I wasn’t running the app in several windows. So is it just accepted, that what I’m guessing is, Figma staff peeking into our documents? Potentially checking out our IP? Or what’s happening here? The little dude lingered for at least 20-30 min and dis

Im trying to verify that I’m a student and it keeps failing.  I need Figma for my collage class. I contacted Sheer id but they closed the ticket. Please help.  

I have been seeing this double windows of same thing one is interactive and other i cant click or get rid of it. it is same thing of figma but not interactive. 

Hi Figma Team,I’m encountering an issue after a recent update where “Copy as PNG” (Cmd-Shift-C) no longer works for images, frames, or groups up to 4096 x 4096 px—which was previously the maximum import size without resizing.Before the update, I could copy a selection as a PNG, paste it into Photoshop for edits, and then (ensuring it stayed within the 4096 x 4096 px limit) paste it back into Figma – either replacing the original or as a new variant in an image component.Now, attempting this results in the attached alert. Was this an intentional change, or is this a bug?Would appreciate any insights—thanks in advance for looking into it!Best,Steve

Hi! My subscription renewed automatically and I didn’t intend to continue the paid plan.The payment was charged from my Kaspi card. But I delete the account because I thought it will help me and that account was also was used through my google accountI haven’t used any paid features after the renewal.Could you please cancel the subscription and refund the recent charge?Thank you!

Hello, today I’m getting the following error message:“I’ve revoked my access, but the issue persists and nothing appears in my connected apps.”Error message shown:"Design not foundUnable to link the design because it cannot be found in Figma. Check the URL and try again."

Hi I am unable to re-verify my Figma education plan. I am an educator working for Austin Community College. I contacted SheerID and this was the response.“Hi, Thank you for contacting SheerID. We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed. “  I have also tried contacting education@figma.com but haven’t received a response. I am unsure what to do next to reset my verification or how to provide additional documentation. I am currently using my school assigned email.

Hi Figma Support Team,I have deleted my Figma account, but one of my designs was published in Figma Community. This design is my website design and I want it to be private for my use only. Please remove it from the Community. Thank you very much!

Hello, I am trying to publish my website, but I have a problem with a video embed from youtube. Figma says there are no errors but still publishing is not possible. I realized, that I have a problem with an embed alt text. If I give it a title, figma doesn’t accept the format, because every time I select the iframe again it has no title (it continues removing the title). I think the format isn’t accepted. How do I have to write the title of the iframe?

I have a component that displays two action icons on hover. This is actually a commonly used standard behaviour. The hover is instant. The actions are Settings and Delete. However, when I leave the hover with mouse leave, the icons remain visible, which they should not, as the component does not display these icons by default (they are hidden).But that only happens when I hover over the actions. As long as I don't "touch" them, the parent component works as expected.Where is the mistake?  

Use case: I have two objects, I want to align the second centered vertically to the first.Previously, I selected both objects, pressed the “align vertical centers” button and only the second object was moved. That is also what all tutorials in the web say.Now, both objects get moved to a common center. This is not what I want.ExampleBefore:After: 

I am using the organisation edition. I had previously enabled two-factor authentication but later disabled it. Today, upon re-enabling it to publish a plugin, I received the following prompt: We detected a change to your account details. Please contact support@figma.com to proceed.

Bug! I have various design files open – I copied a link to go to a certain section of a file and the link would generate and take the person to a file I never copied the link to – private files! 

Hi. I’m having an issue with a prototype that has up until very recently been fine (I’m therefore pretty sure it’s a Figma bug) but now when I open it, some of the text within instances of components switches intermittently to the default copy. It works fine if I open the prototype in a browser such as Safari but if I open the prototype within the Figma app it is an issue.Here’s a quick link to demonstrate : Thanks for your help,Rob. 

Hello.I don’t really understand the difference between text background and gradient background messages in color contrast feature of figma. In which case and why it shows these messages. In attached images the properties of the texts are the same but contrast messages are different and I can’t really understand why. Thanks in advance

I set some text to bold in my Figma site, but when I preview it or publish the page, the text doesn’t appear in bold.How can I fix this issue? Figma SitePreview 

Hey everyone,Hoping to get some help from the community on a design project. I'm currently building a detailed UI kit and prototype in Figma based on the new block textures and interface elements from the latest Minecraft beta.I'm working with the files from the most recent build I could find, which is from here:https://minecraftfullgamedev.github.io/MinecraftFullGameDev/I'm running into some strange issues when I bring the assets into my Figma project, and I'm wondering if anyone has experienced something similar.The Core Problem in DetailWhen I extract the UI elements (like the hotbar, health icons, and chest interfaces) and import them as SVGs or PNGs, they don't seem to render correctly in the Figma canvas.Here are the specific issues I'm facing: Color Inconsistency:

Trying to create an overlay in my Figma Sites portfolio, but it doesn’t seem to work. Has anyone encountered this issue?

Hello Figma Support Team,I am a figma user for a long time and currently using professional plan for my company. I was accidentially created a dev seat (under 24 hour ago) and would like to ask a refund for this seat. I really hope Figma Support Team could help me in this situation. If you need any additional information, please tell me, i will try my best. Best regard!

When using Figma, how can I let outside contractors work on some design files while keeping certain components or libraries private for my internal team?

I have already made a prototype and found that the first two slides are not displayed when I present the project. I have found information that I need to set the "starting frame" on the slide I want. However, even though I have more than two slides and there are connections between the slides, the button is still missing.