Get Solutions

Hi Figma team,I'm hoping someone here can offer some advice.I need to update the "Bill To" and "Ship To" addresses on an invoice that has already been issued by Figma. This is for our company's accounting and reimbursement purposes.Details: Invoice ID: 6MIEEJTT-0003 Plan: Professional Plan (paid account) The invoice was generated with incorrect address information, and I need it corrected for our records What I've done so far: I contacted Figma Support via email on June 15 I replied to their auto-response with my team name and admin confirmation on the same day I sent a follow-up email yesterday but still haven't heard back I understand these things can take time, but since it's a billing-related request on a paid plan, I was hoping to get some clarity on: Is it even possible to update the address on an already issued invoice? If yes, how long does this process usually take? Is there any alternative solution, such as voiding the current invoice and generating a corrected on

Hello,I have searched for people who have had a similar problem, but with no success. The last updated project dates are showing incorrectly, dating back to months before, even though the files inside were updated days or weeks ago. See attached picture. What could be the problem? They are in the correct order, the dates are showing incorrectly though (with the top being the most recent updated one). Thank you.  

I am making prototype where I have a button component that have an Enabled and Disabled state.On this specific instance in the prototype I want to add interaction on only the Enabled state of the button and nothing should happen when clicking the Disabled button. By default the button is disabled and I use a variable to set the Enabled state under certain conditions. Is there a way of adding specific interaction on just this instance of the button component? I can’t add it in the main button component as I want other instances of the button to behave differently. I guess I can use a two buttons on top of each other and hide the disabled button when I want to enable it but that way of solving the problem seems not how it should be.

Hi everyone,I'm hitting a backend sync issue with the Figma MCP server and I'd appreciate input from Figma staff or anyone who's seen this before.The problemI upgraded my team from Starter to Professional plan and assigned myself a Dev seat about 24 hours ago. Billing went through and the renewal date is correctly showing July 15, 2026 in my admin panel.However, every MCP call still returns this error: You've reached the Figma MCP tool call limit on the Starter plan.Upgrade your plan for more tool calls.This contradicts what my own whoami MCP call returns: {"handle": "Felipe Augusto","email": "felipeaugustodev1@gmail.com","plans": [{"name": "A equipe de Felipe Oliveira","seat": "Dev","tier": "pro","key": "team::1648368301520545449","seat_type": "developer"}]}So whoami correctly identifies me as tier: "pro" with a Dev seat — but the rate limiter is still applying Starter limits (up to 6/month, per the rate limits doc).Expected behavior per docs: 200 calls/day, 15/min on a Professional D

It seems that in a slide, after animating an object group it is being deleted without any input from my side. Undo does not restore the group.

I have these unexpected objects floating in presentation mode in one of my slides. These objects aren’t in the layer associated to the slide, even if I hide all the elements in the layer to try to locate these objects they still appear in presentation mode.  

When I click rename layers, the whole project will freeze for a minute. I didn't have this problem before, but I've been struggling with it for a while now.

I need someone from the Billing Department to get back to me ASAP for us to discuss changes to my account. I was trying to switch my seats from monthly to an annual subscription. When I look at my account I see that I may be getting billed for both monthly and an annual subscription. I cannot find a way to contact Figma Billing directly. Plus I also submitted a ticket, (help.figma.com/hc/requests/1963398). It’s been more that 24 hours. Could someone please respond.Thank you.

hello figggma support,in all my project codelayer doesnt work

An error is blocking my ability to create a new project. No matter what I enter in step 2 (Add people to (group)), I get an error that says “Cant contain characters /*?….”

Hi Figma team,I'm dealing with a billing issue that I'd like to raise here for support, and to give a heads-up to others using Pro plan + AI credits.Issue 1: On my most recent invoice, I was charged an extra $36.77 labeled only as "Billing adjustment" — with no breakdown or explanation of what this charge is for or where it came from.Issue 2: I had already cancelled my AI credits subscription before the next billing cycle. Despite that, the system shows I'll still be charged $60 for AI credits on the upcoming invoice, as if the cancellation never took effect.I've used and genuinely liked Figma for years, but billing this opaque makes it feel like a scam — getting charged for a service I cancelled, plus a hidden fee nobody explains.If anyone from the Figma team or anyone who's run into this before can help clarify:What exactly is a "Billing adjustment" charge?  Why am I still being billed for AI credits after cancelling? How I cancel this? edit - removed screenshot containing PII

In previous versions, when I opened an image through the "Fill" block, I could just paste the image from the clipboard. Now, when you try to insert an image, nothing happens. Now, to insert images, you must click "Upload from Computer", close the system dialog box with the image selection, and only then press CMD+V.  

Hi, I deleted my account because I accidentally saved my last name incorrectly and I couldn't change it to be written exactly as my student id to be verified for the educational plan, However I'm currently trying to create a new account using the same email, and it sends me a message "your request has failed".... Why is this happening? and when will be the suitable time for signing up again as I am in the run-up to a deadline, and I’ve already tried Opening an incognito/private browsing window Trying a different browser Switching the wifi to mobile data Disable any VPNs or browser extensions                                                                                                                                                                                                                                                              as mentioned before, I hope someone from Figma can come across this as fast as possible please, thank you

Figma MCP server version: 1.0.3 (remote, https://mcp.figma.com/mcp)Client: Any MCP host using OpenAI-compatible APISeat: Dev/Full seat, Professional planDescriptionWhen using the Figma MCP remote server with an OpenAI-compatible model, every API call fails with HTTP 400 before the model even starts responding. The error message is:Invalid JSON schema: regex lookaround is not supported.Found at $.properties.fileKey.patternRoot causeAll Figma MCP tools that accept a fileKey parameter use this regex pattern in their JSON schema:"pattern": "^(?!undefined$|null$)"The (?!...) part is a negative lookahead assertion (lookaround). OpenAI's JSON Schema validator strictly follows ECMA-262 regex, which does not support lookahead/lookbehind assertions. This causes the entire tool definition list to be rejected.ImpactThis affects ALL tools with a fileKey parameter, which is essentially the entire toolset:- get_design_context- get_screenshot- get_metadata- get_variable_defs- get_code_connect_map- get

I use Typeface as my font manager on Mac.  My brand fonts are open in there but when i try to use them in Figma Desktop I get two weights for Poppins.  (And yet in old Adobe XD I have the full range of all weights to choose from.)Why is this happening?

구독취소했고 이용도안했습니다. 결제요청이 안날라오게 부탁드리곘습니다.

Trying to fire up prompt in code layer and nothing’s working - anyone else getting this issue?

Hi Figma Support Team,I accidentally deleted my entire Project named "Haseeb Malik's Team" just a few minutes ago.I have already checked:Trash → Projects tab (with "Created by: Anyone" filter) Drafts → Deleted tab But nothing is showing up.This project is very important for me. Please help me recover it as soon as possible.Details:Project Name: Haseeb Malik's Team Deleted Time: Just now (around 16 June 2026) Account Email: (redacted by the moderator due to PII)Thank you so much!Best Regards,Haseeb Malik

At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.The error- I keep receiving.​​​​​ 

Hi! I have a annual Professional subscription. 4 days ago, an intern accidentally added +1 Full Seat, and on the 28th June Figma will ask me for $48. The subscription is available and hasn't been assigned to anyone. Can you help me figure out how to cancel this subscription?Figma hasn't responded for 4 days.

“Couldn't access Figma due to a technical error. “ Figma to Wix Studio Import Continues to Fail – Anyone Else Experiencing this This?I'm hoping someone in the community can help because I've spent several hours troubleshooting this and have completely run out of ideas.I am attempting to import a Figma design into Wix Studio using the official Figma to Wix Studio plugin. The plugin appears to connect correctly, but the import process consistently fails after approximately 20 seconds.What HappensThe Figma to Wix Studio plugin opens normally. The plugin confirms I am logged in. I click Next. I paste a valid Figma file URL into Wix Studio. Wix accepts the URL and begins processing it. After approximately 20 seconds, Wix displays:"Couldn't access Figma due to a technical error."The important part is that Wix initially accepts the URL. If the URL were invalid, I would expect an immediate rejection. Instead, Wix appears to begin processing the file and then fails during the import process .  

Hello,I urgently need help.My Professional workspace was previously billed in EUR. When I try to reactivate it, the checkout only shows USD while displaying the message:"Your plan was previously paying in EUR and therefore must continue to pay in EUR."As a result, my workspace has been locked and 233 Figma files are now read-only. I cannot move them, duplicate them, or edit them.Case number: #1964411I am ready to pay immediately and need access today for professional work.Could someone from the Figma team please help me resolve this issue or provide a manual EUR payment link?Thank you,Romain Papin

Hi everyone,I'm currently working on the UX and interface design for a sleep calculator.One challenge I've encountered is finding the right balance between simplicity and usefulness. Users typically want an answer quickly, but there is often additional information that can help them understand sleep cycles, recommended sleep durations, and how different schedules affect rest.Some questions I've been thinking about:• How much educational content should appear alongside a calculator?• Should the primary action be focused on bedtime recommendations or wake-up time recommendations?• What's the best way to present multiple results without overwhelming users?• How can trust and credibility be communicated through design alone?My current approach is to:Keep the calculator as the primary focus. Reduce unnecessary inputs. Use plain language instead of technical terminology. Prioritize mobile usability. Surface results immediately with minimal friction.I'd love to hear from other designers:Have

I’m working on a content design concept for a parent-focused informational interface that explains everyday health and hygiene topics in a simple, non-medical tone.One example topic I’m using is: “When should kids start using deodorant?”This is intentionally a sensitive and age-dependent subject, where the goal is not to give rigid instructions, but to help users understand:There is no fixed age It depends on physical development and body changes Some children may need it earlier than othersI’ve been exploring how to present this type of information in a UI so it feels:Clear and easy to understand Non-alarming and age-appropriate Supportive for first-time parents Structured in a way that reduces confusion and anxietyWhat I’d love feedback on:How would you structure this kind of information in a UI card or modal? What tone works best for sensitive health-related guidance in a product? How do you balance simplicity with accuracy in UX writing here? Would bullet points, progressive disclo

I’ve shared link to this project with a few people just to show my skills like the project does not have onwer or admins. I can't change that. And I am not able to delete the project, but the link to it still works have I been hacked?what do I do?