2026년 7월 11일 결재건 환불 부탁드립니다. 7월 11일 결재 이후 피그마 사용하지 않았습니다.
Solved
환불요청
Best answer by Tom Reem
👋🏻 Hey
We don't currently offer support in Korean in this forum, so I hope it's okay that I'm replying in English.
Since specific account billing details can't be handled in a public thread, our Product Support team now has your request — your case number is: 2010250. Please keep an eye on the email connected to your Figma account for their response.
To prevent another charge next cycle, this guide covers canceling or changing your plan: Upgrade or downgrade your plan → Downgrade or cancel your plan. Paid features stay active through the end of the current billing period before the team moves to the free Starter plan.
Appreciate your patience as we follow up!
[Moderator note: This topic was moved from Chat and Connect to Report a Problem on 11-Jul-2026.]
👋🏻 Hey
We don't currently offer support in Korean in this forum, so I hope it's okay that I'm replying in English.
Since specific account billing details can't be handled in a public thread, our Product Support team now has your request — your case number is: 2010250. Please keep an eye on the email connected to your Figma account for their response.
To prevent another charge next cycle, this guide covers canceling or changing your plan: Upgrade or downgrade your plan → Downgrade or cancel your plan. Paid features stay active through the end of the current billing period before the team moves to the free Starter plan.
Appreciate your patience as we follow up!
[Moderator note: This topic was moved from Chat and Connect to Report a Problem on 11-Jul-2026.]
Does this mean a refund is available, or should I wait until I receive an answer on whether it's approved?
Hello again,
I'm not able to share specifics on individual refund decisions here, but this resource covers the general refund policy: Upgrade or downgrade your plan → Refund policy.
The Product Support team will follow up directly with more clarity on your specific request — please keep an eye on your inbox.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.