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Question

Request to Cancel AI Credit Update

  • July 12, 2026
  • 1 reply
  • 6 views
YeBong

Hi Figma Support,

I recently updated my AI credits after running out of the 3,000 AI credits included in my Professional Full seat.

However, I realized that the additional AI credits are not available for immediate use and appear to be scheduled for my next billing cycle.

Since I needed the credits right away and haven't been able to use the additional AI credits at all, I'd like to request that this AI credit update be canceled before it is charged.

The upcoming invoice currently shows an "AI credit updates" charge of $24.

As the additional credits have not been used, I would really appreciate it if you could cancel this update and remove the upcoming charge.

Thank you very much for your help.

Best regards,

    1 reply

    adamsmasher
    Figmate
    • adamsmasher
    • Figmate
    • July 12, 2026

    Hi, ​@YeBong. Thanks for your post! I’m surprised that you are unable to use the credits - normally if you’ve actually paid money for the add-on you can use those right away. Was this a plan you had before and you enabled it again for renewal?

     

    Since we can’t assist with billing issues directly here in the forum, I created a ticket for you with our support team so they can help. Let me know if you have any questions, and thanks for your patience - you should hear back soon via email.

     

     

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