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Hi everyone,I'm trying to upgrade our team to the Enterprise plan, and I've reached out to the Sales team twice through the contact form. Unfortunately, I haven't heard back at all so far.We're ready to move forward with the upgrade and have an internal deadline at the end of June, so I'd really appreciate any help getting in touch with someone from Sales.Has anyone run into this before? Or could a Figmate help connect me with the Sales team? Thanks in advance!

Hello, the last invoice payment was not processed because another high amount payment. Now the credit on the card is enough. Will be another automatic payment attempt by your side ? I was in chat with “AI dumb agent” and it told me that issue was created, but nothing happened. The link is not working. Reply form AI: I can confirm you have an open ticket with Figma support: 1964830.Support is available Monday through Friday, excluding observed company holidays.You can track your case status or add more context here, and you can also reply to the confirmation email you received when the ticket was submitted.In the meantime, you can ask a question here, or post your topic in the Figma Support Forum, and a Figma Support Specialist will follow up.Is this about ticket 1964830, or do you have a different question?

Loving Buzz, but there is a bug when viewing in Asset View. The content clipping doesn’t work and everything bigger than the canvas is low opacity - making it really hard to judge the content. In Grid View, it works fine and clips normally. Also every time I ‘flip’ through designs with up/down arrows it highlights the frame in blue - VERY distracting. The whole benefit of Buzz is seeing your posts as they would be published, but Buzz is making that VERY HARD to do. Is this a bug or am I missing something?Otherwise, such a great addition to Figma. Enjoying it. But these two are killers. 

DescriptionFor the past several weeks, my team and I have been experiencing an issue where prototype interactions do not consistently work in Preview mode, even though they are configured correctly in the Prototype panel.Issue DetailsInteractions are properly connected between frames. Navigation actions, triggers, and destinations have been verified multiple times. In some cases, the prototype connection appears correct in the editor, but the interaction does not respond when running the prototype preview. Recreating the connection sometimes resolves the issue temporarily, but the problem reoccurs. This behavior has been affecting multiple files and projects.Troubleshooting PerformedConfirmed all prototype connections are configured correctly. Deleted and recreated prototype links. Closed and restarted Figma. Confirmed I am running the latest version of Figma. Cleared and reopened files. Tested across multiple prototypes. Added additonal elements to the page or other prototypes that do

Hello, I am using the ExtendedVariablesCollection to override some variable values by creating an extended collection. I want to use the Figma Rest API to access the variables overrides, but I cannot. Is this a Figma limitation? 

Hey there. I was testing Figma Agent and it was working properly except one thing. The only way it could change the labels and texts in my components was to override fonts with some public fonts that are already available in Figma.We’ve bought a licensed Font for our product. and currently, Figma only supports shared-font for Organization-level or higher plans. We are currently using Pro Plan.For now, Figma Agent can help for ideation, but when it comes to designing, I really don’t want to select all the texts made by Agent and style them one by one again. Figma (& Even Google) do not support many RTL Fonts by default. & Most of the popular Persian fonts are licensed & can’t be accessed publicly (“Yekan-Bakh”, or “Iran-Sans”; They are like “Roboto” & “Inter” but for Persian).I think Figma Agent should notice the local font somehow, because I really cannot afford Organization plan just to give Agent access to fonts. There should be a better way. 

This bug appears to be unpredictable, which makes it difficult to understand the root cause.I’ve created many components that contain one or more slots. However, when I make changes to the main component—such as updating colors, padding, borders, or other container-level styles—those changes are often not reflected in instances where the slot area has been configured.I would consider this a bug because it’s essential for us to be able to update the main container around a slot. It makes sense that the slot content itself remains configurable and does not automatically inherit every styling change made after customization. However, the parent component (for example, a card container) should still receive updates from the main component.What makes this particularly challenging is that the behavior is inconsistent. Some configured instances correctly receive the updates, while others do not. To clarify, I’m not referring to changes made within the slot content itself, but rather to update

As you can see in this video, whenever I try to add an interaction, all the existing interactions seem to be cleared, stop working, and I have to reset them… regardless of the type of interaction I’m adding. thanks

I’m having an issue with code layers. As soon as I create one, it shows this error indicator, but I don’t see any actual error message. How can I fix this? I’m working on a project and this is a major problem for me.

you upgraded from View → Full seat and the MCP rate limit hasn't reset

I'm currently using Figma, but the Variables feature is still displayed in the old interface. The Variables panel appears as a popup/right-side panel instead of being integrated into the left sidebar alongside Pages and Assets, as shown in the newer Figma UI.I've already confirmed that Variables are available in my account, but the interface has not been updated to the new layout. Could you please check whether my account is still on the older UI or if there is a way to enable the new Variables experience?

It seems like like if you cut (cmd-X) an element inside a slot inside an instance, and then undo it, it gets in this broken state where it doesn't bring back the element. The sidebar also odd too with a broken Position and Layout elements. Please see video attached. Steps Create a component with a nested slot inside Make an instance, and add some elements inside Cut one or several elements with Cmd-X Undo with Cmd-Z The item(s) don’t show up, and the sidebar enters a bugged state (0:22 in the video)Expected behavior: the elements should restore properly, just like outside of a slot.

I have a simple app prototype with content that overflows from the main frame of the home screen, and uses vertical scrolling for the overflow. However whenever I preview the prototype, it renders the home screen with extreme pixelation: turning the entire detailed UI into 3-4 giant pixels. I’ve read through other articles and can’t seem to figure out what’s going on. The frames seem set up right, no accidental zoom, sub pixels or rotation. This screen seemed to work fine a few days ago. 

For the life of me, I cannot figure out what the pink and blue colors mean that sometimes appear on properties when added to Figma annotations.  

・編集画面は通常に表示・編集可能・ログイン中のFigmaアプリ、Chrome、Safariでプレビュー表示できない・シークレットモードであれば表示できる（Safari、Chrome） この症状は既知の不具合でしょうか？ 特定のファイルのプロトタイプデータやキャッシュが破損している可能性はありますか サーバー側で確認可能なエラーログがあれば調査をお願いしたいです必要であれば対象ファイルURLや動画も共有可能です。よろしくお願いいたします。

My email was deleted by the institution, I can no longer access it. Can I change the email address? Or can someone help me?I don't have email forwarding anymore, I used to use it.

Hi there,  I want to merge branch to mainClick Review and merge changes… In branch review modal, it says need resolve conflict before merging, so I click Resolve conflicts   In conflict details modal, I can see the compare results, but after I click Keep branch or Keep main, it ran into error    

Do you know this behaviour? You return to your file in the morning and suddenly, instances that use auto-layout changed their appearance / size since last working in the file? Sometimes they might be bigger or sometimes just only 1px wide. And the weird part is: once you double click on the component, it suddenly gets reset and everything is ok again. So it’s probably just a rendering problem…? This started 1 or 2 months ago.Newest Figma client, macOS 15.7.5The file is quite large with a lot of pages and deep nesting.Sorry, I cannot share the file and also could not take a screen recording due to sensitive data. Also it happens totally randomly, I can’t reproduce it consistently.But have you experience auto-layout hick-ups like these? Is there a way to re-render a complete file? I assume, Figma caches a lot of complex auto-layouts in bitmaps that will be recreated when editing / selecting the frame / instance.For context: I’d consider myself an experienced user, working with Figma for

Hello Figma team, I’ve got an interactive Figma prototype flow that is being used as a portfolio. In some of the work featured I have scrollable design layouts. These previously worked fine, with 2x layouts showing as large shaped panels instead - other layouts that follow the same setup are working fine, it’s just these two (see attached) that aren’t working.I’ve done a full Figma reset and cleared the cache with no fix. Can you advise what this issue might be? 

こんにちは、Draftsフォルダから突然消えてしまったデザインファイルを復元する方法を探しています。何が起こったのかは以下の通りです。私は自分でそのファイルを作成しました（私が所有者でした）。 ファイルはチームプロジェクトではなく、私の下書きフォルダに保存されていました。 18ページのPDFファイルをインポートし、19枚のフレームに編集しました。 最後にファイルを編集したのは6月8日です。 そのファイルは「下書き」フォルダや「削除済みファイル」フォルダに表示されなくなりました。 Chromeの履歴から元のファイルURLを開くと、「このデザインファイルは削除されたか、移動されたか、または利用できなくなっている可能性があります。」というメッセージが表示されます。私は既に以下のことを試しました。正しいアカウントにログインしていることを確認しました。 下書きを確認し、ファイルを削除しました。 別のブラウザとシークレットウィンドウでURLをテストしました。 毎回同じメッセージが表示されます。このファイルを復元する方法、あるいはファイルに何が起こったのかを特定する方法をご存知の方がいらっしゃいましたら、ご教示いただけないでしょうか？どうもありがとうございます。

My subscription was just automatically renewed today. This happened because I was careless—I forgot to turn off automatic renewal.[ invoice redacted by forum moderator to remove PII]I have already canceled the plan in the admin settings to prevent future charges. Could you please help me verify this and issue a polite refund for this accidental charge?Thank you for your support!

Hi, I have an in-person ticket, but unfortunately I won’t be able to pick up my badge myself. Would it be possible for someone else to pick up the badge on my behalf? If so, could you let me know:what information or authorization is required and which email/contact I should notify in advanceThank you so much for your help!

Hi, i have now for over a week been trying to submit a ticket via the bot. I have professional sub, so i should be able to get help.Everytime the bot says that the ticket is made, its gone after that. I never get a confirmation email nor can i see it under my “My Requests”. I Really wanted help with some billing issue, and still need it for that matter. But whatever i do, i cannot submit a ticket or get any help. I have tried 3 separate times, and the ticket is never made, even when the ai bot says it is. 

Hello Figma Support Team,I recently subscribed to the Figma Collab plan for $5. After completing the subscription, I attempted to begin my design work, but I noticed that I can only view and comment on the file. There is a “Start editing” call-to-action displayed.When I click on “Start editing,” I receive another prompt indicating that I am about to get a full seat. From my understanding, this suggests an upgrade to a higher (full) subscription plan, which I do not intend to purchase. I would like to remain on my current Collab subscription while still being able to work appropriately within its limits.Could you please clarify:•⁠  ⁠What level of editing access is included in the Collab plan?•⁠  ⁠Why I am being prompted to upgrade when attempting to edit?•⁠  ⁠How I can continue using my Collab subscription without being moved to a higher plan?I would appreciate your guidance so I can proceed with my design work correctly.Thank you for your support.Kind regards,  Isah Salihu

Hi, I recently unsubscribed from my professional plan, and 4 days ago I was shocked I was billed $23. Kindly check to this matter, will highly appraciate.