Get Solutions

When I create an XLSX in excel with all of my images, when I go to upload them in the bulk uploader it completely reorders them when I have more than roughly 11-12 rows. See screenshot. It works fine for smaller runs of ~5-10 but when I create more the order changes when I upload it.  In screenshot the front column appears with the back images and vice versa after uploading.  

Hi,I have lost my most recent and the most important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely.I am the sole owner and editer for that file.It wasn’t a file in a team and it wasn’t in the deleted section either. I didn’t delete the file. I think maybe a bug in the “drafts to move” update on Figma, which I clicked a few days/weeks ago. Today when I launched my figma, it briefly told me the file transfer is still in progress? but then there’s nothing. And I have checked my emails to see if there are any teams deleted and nothing there too. Can the backend see or have the names of all the design files I created, deleted or moved somewhere. Maybe that can help what happened to the file. Again, it was my most recent created and edited file.I really needed that file, it contains all my works from my last company that laid me off a few months ago. Please help.

Went to my backup account today and found that it doesn't support AI features. Although updated to UI3. Can you please tell me what the problem is if both accounts are on free for now. Thank you very much in advance for the answer.

Just playing around with Figma sites on my mac and I noticed the the preview functionality tends to hang while it’s loading or it just loads a white screen. It’s pretty common occurance and reloading the project and restarting Figma doesn’t seem to fix the problem. My work around is that I found the Figma Site web app in the browser doesn’t seem to have this same caching issue. So at the moment I run Figma sites on the mac app to do all the design work but run the preview in the the browser app as it has no issues reloading the Site preview.Anyone else having similar issues running Figma Sites on the mac?

Simple Design System from Figma gives errors when attached as a component library to Figma Make Files. How cat this be fixed, been using “Fix these errors” button with no result.  Errors in console:❌ @https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:578530@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:579292 ❌@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:578530@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:579292 ❌@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:578530@https://www.figma.com/webpack-artifacts/assets/figma_app-8b4987d66687106c.min.js.br:289:579292

Issue DescriptionExported files are having their vertical text alignments changed to Middle. How to recreateCreate a Figma SlideCreate Text box 1. Set Text Alignment to Bottom.Create Text box 2. Set Text Alignment to Top.Export the slide.Both text fields in the resulting PPTX are now set to Text Align: Middle. ImpactWhile you might not expect a pixel-perfect copy when you export from Figma Slides to PPTX, this issue will in many cases cause text boxes to overlap with each other. It also creates a lot of unnecessary manual work while impacting our workflow.  ScreenshotsThe screenshots below don’t really convey the full impact, sometimes you’ll end up with overlapping texts. But you get the idea. In Figma Slides: In Figma Slides In Powerpoint In Powerpoint 

Hello! I’m currently at the Free plan, previously was subscribed to Professional.After giving edit access to people in Free project i was charged for full seats. This is violates my customer rights, because your software is literally says “Free”, then charging without asking my consent for this payment - by any law definition it is a fraud. Furthermore, i want my payment information (e.g card token) to be removed. 

Hi, I’ve been trying to recreate a commercial tartan pattern for myself trough Figma, and though it looks almost okay, the spacing in between the horizontal lines below (created by a clipping layer) always seems to be uneven.The solid squares in the center look almost rectangular due to the clipping mask, the white squares in the corner end up being actually rectangular, despite all white borders being equally wide, and the spacing in the bottom white stripes are closer together in the middle. I know it must be caused by either ratios or my clipping layer, but I’m not sure which math is required to make a perfect square tile. Frame/tile size: 2250 pxPurple stripe: 306.8 px wideWhite stripe: 41.11 px wideClipping mask stripe: 10.2 px wide The entire pattern is created by making all vertical stripes first, then duplicating that layer and rotating it by 90 degrees, and then appying the striped clipping mask in between the vertical and horizontal layers The reason I’m using Figma is becaus

Hi everyone,I'm working with a Figma Make file that's based on the Tailwind CSS library. I'm looking to customize some of the default Tailwind styles directly within Figma Make to match our specific brand guidelines, and I'd love to hear your insights on the best way to approach this. Specifically, I'm trying to figure out how to Modify color palettes.For example, changing the  blue-500  to a specific brand blue, or adding new brand-specific color variations while maintaining the Tailwind naming conventions if possible.

In prototype mode, the hover effect (“while hovering”) sticks and does not disappear after hovering over an element. As a result, when hovering over several objects, all hover effects remain on the screen. What is the bug? : worried: Closing and reopening the prototype helps solve the problem. But after some time, the bug may appear again. It looks like some kind of memory problem, in general, prototypes and files take a long time to load and sometimes slow down. It’s very unpleasant to work. In Figma via macOS app

Good afternoon)) Pop-up is configured in prototype. When you hover over the buttons at the bottom, the pop-up closes, although there is a Close button at the top right. How to remove the pop-up closure. Also, one of the frames with information inside the pop-up is hidden. How can I fix this?

Hello community, I am currently testing out how publishing variables, styles and components works in Figma and I am wondering if there are any tools that the community has built for better managing the publications of these features. I currently need to go through a large amount of pages that might have assets from remote libraries and I need to hide these assets from publishing.  Currently the publish modal window offers a pinpoint / locate button for finding variants that have conflicting property values but it does not offer a pinpoint/locate button for jumping to a component that is in the list of components to be published. It also does not tag or identify any components as being part of a local library or a remote library. Furthermore, the publish modal window offers the option to right click on a component to view a popup selector that offers to hide the component from publishing. When clicking on the popup to confirm the hide from publishing option the listed component jumps to

The component works fine on mobile and tablet screen sizes, but once it’s scaled to desktop the third slide wont work.I’ve redone this one a couple of times but can’t figure out what’s wrong 

Hi, I’m quite new to Figma and i don’t know what to do. Previously this had never happened. How can I fix it? I need that animation as soon as possible, since my deadline is close. Any help would be appreciated.

My original postSome of my icons are displaying unexpected holes in circular areas where there shouldn't be any (see attached images). The issue seems to occur when strokes overlap and create negative space, possibly due to how the stroke is being rendered or interpreted.I'm aiming to keep everything within a single vector and maintain consistent stroke width throughout.Expected Behavior:Icons should render as solid shapes with no gaps or holes, as shown in the final image.Any insights or solutions would be greatly appreciated. Thanks! Desired look of the vector icon 

I had an account that used an old email address and I worked on a number of really important projects in it. That email no longer exists and I cannot set up email forwarding for it, so I can’t reset my password or get access to those projects. I really need access to those projects for portfolio work, and am not sure how to recover the account. Is it possible to change the email associated with that account or somehow change the password? I am not sure how to proceed. 

Is there a way to bulk delete all the number in the layer name with rename layer feature?  

Hello everyone,since yesterday, weird library updates have been showing up in almost all of my files. They show updates that supposedly have been published months ago (some up to 4 months). Those are libraries I use and update almost daily, so I’m confused that they offer updates from months ago now.When I click on “Update”, Figma quickly says “Successfully updated assets”, but nothing changes.When I click on an icon to see the side by side comparison, it loads forever.I tried to force another update from those libraries to see what happens. Now the Base Colors library says “Published 1 day ago”, but the problem remains. It won’t go away. I also tried doing the “Reset Figma and restart”, which I think formerly used to be “Clear cache”. And I obviously restarted the computer, but nothing helps.Anybody have any idea what else I could try?

Hi,I was using your education plan with my edu email address. I am graduating and I have to cancel my education email address as my school wanted. What will happen to my account? What should I do so that I don’t lose my projects and files? Thanks for the help.

Hello Figma Team,I accidentally purchased 2 additional Dev seat accounts and was charged accordingly. I would like to request a refund for this accidental charge.Could you please let me know if a refund would be possible in this case?Thank you very much for your support.

Установила новый шрифт, Фигма его видит и применяет. Но когда выбираю токен с этим шрифтом, то Фигма выдаёт ошибку, что шрифт отсутствует. У остальных участников проекта все нормально работает

Hey community! I am currently trying a simple operation of bulk-changing a property of the first subcomponent in a master component A. The master component has many variants always containing 1 instance of other components, which are built up with the same “architecture”. (Need to do this because when selecting them, the exposed nested values are not available on the right). My code always throws the error that its failing to set the PROPERTY. It’s weird since in the console I can see that all the values are available, it just struggles to assign it?Perhaps I am missing something trivial, since I barely code anymore... const NEW_VALUE = "NEWVAL"; // Set your target valueconst selection = figma.currentPage.selection.filter(node => node.type === "INSTANCE");if (selection.length === 0) { figma.notify("Select instances of the master component A."); figma.closePlugin();} else { selection.forEach(instance => { if (instance.type === "INSTANCE") { // Find the first nested inst

I’m trying to create a Boolean Property on my “Icon” layer inside a button Component, but when I click on the Icon layer, the Layer section in the RIGHT PANEL does not show up. (see screenshot). To be clear, I’m not talking about the left Layers panel. I mean the Layer: Passthrough section in the right panel. When I even just create a basic shape (not a component) in my frame, I still don’t see the Layer section in the RIGHT PANEL, why??

Hi! I have a problem with a file I created and edited just this week. The file was only accessible to me and it was created in my drafts, but now I don’t see this file anywhere in my workspace, I only see it in my recents and when I open the file, I get an error that “this is an unassigned draft”. Even when I click the “request access” button, I don’t receive this request by email, as if the file was created in someone else’s space. I might have exited a workspace as well, not sure, but there are several files affected and I am unable to identify owner as well. What can I do about this?

Using Figma under Windows.I have to review a figma design my designer created. There are many layers.I would like to view one layer.  Is there any way I can Zoom to it after selecting it?  It seems I have to hunt and zoom all around the screen to finally look at something.  Figma doesn’t seem to work as a collaborative tool. Is there a save button for this topic/ post?  I only see SEND. Send it where?