Apparently I’ve been getting charged $20/ month on top of paying an annual subscription. The only way to (maybe) stop getting charged is to change my permissions to “view” only. So now I can’t use my own Figma account I’ve been overpaying for.
Their billing UI makes NO sense which I assume is to trick/force me into paying more. I REALLY want a refund for what I was overcharged and my time wasted.
Hi
I’m Denise with the Community team at Figma. I completely understand your frustration. My team here on the forum isn’t able to help with Billing, but I saw that you’re already connected with our support team on ticket #2013314.
Our team escalated your case and is now reviewing your account after your most recent response. The team will follow up with you directly via email with more information. If you have any further questions or concerns, please continue working with support directly via email.
UPDATE: There is NO WAY to cancel the monthly billing and I’m going to have to cancel my credit card to stop the charges. Customer service is refusing to refund me even though the fault is with Figma. I’m currently working with my credit card company since these are fraudulent charges.
Hi
I completely understand why you’re upset and confused, but our support team is actually still trying to help you cancel the monthly Full seat on your open ticket #2013314. In support’s most recent email, they asked whether that Full seat was added by mistake. Your fastest path forward to resolution is replying directly to Eric's email with that answer.
UPDATE:
When I purchased the annual subscription, I had followed a link stating I could save money by switching to an annual plan. So I would call that really misleading at best. The UI is so confusing it has to be intentional because I have a feeling Figma has plenty of designers.
Moreso - WHY IS NO ONE HELPING ME SOLVE THIS PROBLEM STILL??????? I have to cancel my credit card because there's NO WAY IN THE UI TO STOP BEING CHARGED FRAUDULENTLY.
I will be keeping updates on Reddit and social media so more designers can be warned about this, and in case this is deleted because I’m calling out their scam.
Hi
It looks like support replied to you a few minutes ago, and they just received your most recent reply as well. They’ve already ensured that the monthly Full seat is no longer active, so you will not be charged for it again.Please keep an eye on your email inbox. The team is proactively reviewing your account and will be able to continue to help you with this directly.
My clients lost access to their design files because customer service refused to help me after me repeatedly begging for help. I’m really shocked how unprofessional Figma has been. I’m also finding others that have had the same problem.
Hi
Unfortunately, beyond escalating your case, there is nothing else we can do on our end as forum moderators.
As Denise mentioned, please check in on the ticket you have with support. There was a recent response sent to you. It looks like they were able to assist you with your charges in a way that resolves your grievances. If not, please continue to work with them via email.
Thank you for your understanding.
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