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Question

Refund request for unwanted auto-debit

  • July 14, 2026
  • 3 replies
  • 37 views
carlsalazar

Hi!

I was charged today, July 14 with billing date of June 27 to July 27, for an unwanted Figma subscription that I haven't used in about three weeks. My open ticket number is #2014086. I thought I had canceled this earlier, but I just finalized the cancellation today.

Could someone please help me with a refund? Also, how long does it typically take to receive a response and have the refund processed?

Thanks!

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 14, 2026

Hey ​@carlsalazar, thanks for reaching out!

I can see you've already got a support ticket open (#2014086) for this. Someone from our team will be in touch with you there shortly to take a closer look at your account and billing details. I'm not able to look into account-specific billing details here on the forum for security reasons, but I can share some general info that might help while you wait.

One thing worth checking in the meantime, you can confirm exactly what you were billed for and when your current billing period ends from Admin > Billing in your team settings.

For more on how this all works, take a look at Manage payment and invoice details.

 

Thanks for your patience, the team will follow up with you on your ticket soon!

    carlsalazar
    • carlsalazar
    • Author
    • New Member
    • July 16, 2026

    Hi,

    I would like to follow up on my ticket #2014086 about a refund request. Thanks

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 16, 2026

    Hi ​@carlsalazar, Celyn stepping in for ​@Gayani_S here.

    I'm sorry you haven't heard back yet. I've located your support ticket (#2014086) and escalated it with the team for additional visibility.

    Someone from the team will be in touch with you shortly. Thanks so much for your patience in the meantime 🙏

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