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12798 Topics
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Figmate
seniManager, Community Support
posted in Ask the Community
READ ME: How to use the Ask the Community category?

Have a question about using a Figma product? Unsure if you’re running into a bug or expected behavior? Wondering how others might solve a specific problem in a Figma product?You are in the right place! 😉

Note: If you encountered a bug and want to report it, please use the category Report a Problem. Guidelines Please do a search first 
 Before creating a new topic, do a search to make sure it hasn’t already been asked by another member of the community.   One topic per question
 If none of the existing topics cover what you need, feel free to create a new one.
To help keep the forum organized and help with search, create one topic for every individual question you have.   Review and use the pro tips 
 Make sure to follow the pro tips below (click “Show content”) when creating a new topic. Please write your topic title as a question (if possible) — this helps with search Specify which Figma product your question is about - you can use the tags for that too Give as much context as pos

680
S
Figmate
15 days ago
0aaniel
0aanielNew Member
asked in Ask the Community
Overriding properties of child library component

In a few words, I have my text styles set up in a library file which I after imported into my child project file. However, I would like to change the line height of the specific text style instance that I’m editing. Is it possible to do that without detaching the component?(I know that it is possible to override things like alignment, decorations, etc, but I don’t see how I would do that for the font family, font size, line height, letter spacing, etc)Given I changed the line height property in the library project, all instances of that property would be updated, except for the specific instance where I manually overrode the line height.Thanks in advance.

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0aaniel
4 minutes ago
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Wizkid8080New Member
posted in Ask the Community
Sneaky, dishonest practices by FIGMA

I find it disgusting that figma prompts users to try a full design seat without informing them there is a cost, this then triggers an email to the admin with only an approve button link in the email. This is a corrupt and horrible practice! I hate the product for this reason. SHAME ON YOU!~  

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W
27 minutes ago
Mr.Biscuit
Mr.Biscuit
asked in Ask the Community
How to make a vertex on each intersecting vector line?

This may be an embarrassing question to ask, but hey how do you actually make each intersection point a vertex without manually adding them using the pen tool? I’ve tried union → flatten, but then it creates 4 vertices there(packed together) instead of 1 since a union turns paths into surface areas. I need these vertices because then I can generate a dot on each of their spot using DotsOnVertices, without vertices I don’t know where to place my dots. If there are any programmatic ideas that you could think of, that’d also be helpful.

12254
Skyoxima
43 minutes ago
Jesse Andrews
Jesse AndrewsNew Member
asked in Ask the Community
Is it possible to get an image for a specific node id with the rest api?

I’m able to get an image with the image rest api (GET https://api.figma.com/v1/images/:key?ids=:node_id), but it doesn’t crop the result to the provided node id. Instead, it renders everything below the top layer the node is nested under.This is what I receive from the api.This is what I want from the api roughly. Is it possible to get the desired result from this api, or do I need to explore alternatives? The node ids I’m using are derived from the url after clicking on the node in the figma viewer (www.figma.com/design/{file_id}/{file_name}?node-id={node_id}).

52
Jesse Andrews
50 minutes ago
Stenly
StenlyNew Member
asked in Ask the Community
How do I create this text effect in Figma

Can you do it with gradient perhaps? This far haven’t figured it out yet.

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Stenly
1 hour ago
tanydourev
tanydourev
asked in Ask the Community
Several Files Missing from Account

Hello! I’ve already reached out to Support for this and submitted a ticket, but I wanted to post this here as well. Files from the past three (3) months have disappeared from my Figma account, many of which I regularly open and use. They are not in my deleted drafts, nor are they files that have been shared with anyone else. Here are the things I’ve already tried: Checked deleted folder - they’re not there. Adjusted filters to “Created by anyone” - nothing shows. Checked teams and sub-folders within teams - nothing. Used the search bar to find by title - nothing appears (and I name all my files, so I know how to find them). Tried logging out and logging back in - no change. Some users had the same issues in other forum posts and chalked it down to a bug that hides a bunch of files, making them appear as if deleted even though they’re not. I’ve tried just about everything and nothing can find them. Again, these files are not deleted. Any help would be appreciated, thanks! 🙂

8817
berlin.unleashed
1 hour ago
Romulo Nascimento
Romulo NascimentoNew Member
asked in Ask the Community
Enterprise account

My employees have 2 accounts logged into figma. One is enterprise, the other is free. Is there an activity log that tracks whether the user has copied objects from a file in the enterprise account to the free one? 

192
Romulo Nascimento
2 hours ago
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LauLau
asked in Ask the Community
Instance swapped icons do not receive color updates anymore

When changing an icon’s color in a button component, the color change doesn’t appear on the buttons where the icon has been instance swapped. This was still working yesterday, and I tested it on several projects with different icon sets.

138825
Yury Kuksa
2 hours ago
Kilo Johnson
Kilo JohnsonNew Member
asked in Ask the Community
No reply from sale

The company I work for is looking to upgrade to an Organizational plan. we’ve reached out many times with no reply. Please take our money!! :)

245
dvaliao
Figmate
3 hours ago
aeglow
aeglowNew Member
asked in Ask the Community
Keep component State with Dropdown open

I have a dropdown in my navigation that I want the user to open and close but when they open it again I want them to see the same component state it was in when opened. I currently have it set up where the arrow goes to just an open dropdown but I want the dropdown to show the current page the user is on. 

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aeglow
4 hours ago
Gaston_S
Gaston_S
asked in Ask the Community
Wrong display of Font Awesome 6 icons (text instead)

I have a display problem on the icons from Font Awesome 6: Instead of displaying the icons, the names of the codes of each one are displayed I can temporarily fix the problem using the quick actions: Select all with the same font Recompute text layout in selection But randomly the problem occurs again. What other things have I tried? Test with a partner to recompute the text to see if it fixed it for both of us at the same time to rule out that it is a local or cache problem. It is not tied to anything specific to windows or macos as it happens on both. We tried uninstalling the font and installing it again. When the characters are changed, it does not happen in the whole file, but in some sections (That section conflicts with the display all at once), which leads me to suspect that it may be a user with a font with a sub different version but I can’t verify it (since Figma does not communicate any error related to this).

325525
Satjaleen Madan
4 hours ago
James_Lawrie
James_LawrieNew Member
asked in Ask the Community
Section Title Colour

Has anyone else come across this feature, of being able to change the section label colour? See example image. Is this a hack or intended feature?

322
Lee Costic
4 hours ago
F
Fede_HP
asked in Ask the Community
Hidden nested instances are not receiving updates

We have a Design System with parent components composed of nested instances. Both parent components and nested instances are in the file “A”. To avoid having thousands of components available within the Assets when publishing the library, the nested instances are hidden with “.” at the beginning of their names. The problem: When using the component library from file “A” in file “B”, everything works fine. The issue arises when a nested instance from file “A” requires an update. Firstly, it does not allow me to publish the nested instance update without removing the “.” from its name, and I also cannot publish the parent component containing the updated nested instance. If somehow I manage to publish the parent component, file B will prompt me to update it, but the updated nested instance does not receive the changes made. Is this a bug? Or what is the correct way to work, update, and publish nested instances so that they always receive their updates without cluttering the Assets librar

5077
Mollie
5 hours ago
NickPractichem
NickPractichemNew Member
asked in Ask the Community
Move files from a locked team account to a pro team?

I have files in a defunct company account that I want to completely move to a different Pro team account. Can I move/copy those files? If yes, please point me to the right help pages.

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NickPractichem
6 hours ago
Allie_Goodson
Allie_Goodson
asked in Ask the Community
Comments are gone

Comments just disappeared on a file for us. Has there been any resolution?

19121
Celine_Figma
Figmate
6 hours ago
David Qvist
David QvistNew Member
asked in Ask the Community
Where is send backward and bring forward?

Where is “send backward” and “bring forward”? Can’t see those options anywhere in the right click context menu. Only two options are “Send to back” and “Bring to front”. Using keyboard shortcuts is not an option. Where can I find these two commands?

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David Qvist
6 hours ago
fincamthor
fincamthorNew Member
asked in Ask the Community
Font not updating after being uploaded to admin resources

I’ve uploaded a font to Figma organization (Admin > Resources > Fonts) which is an updated version of an existing font we have.The font shares the same name as the existing font, however Figma does not give the option to ‘replace’ when uploading and still shows the previous version in the font list.I’ve tried clearing my cache and restarting and don’t want to remove the existing font as it’s used everywhere. Any advice on steps to take? Thanks

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fincamthor
6 hours ago
Alice_Lariviere
Alice_Lariviere
asked in Ask the Community
Fixed element disappears in Prototype

Any time I set an element to be fixed, it disappears in the prototype mode. It’s not below the fold line, so it doesn’t have any reason to not appear.

689918
Kateryna_Cher
7 hours ago
PandaUser
PandaUserNew Member
asked in Ask the Community
Request for early access to Figma AI

Hello,I am writing to you as a loyal and professional Figma user for several years. I would like to express my interest in the new UI3 and Figma AI features that you recently introduced.I'm a designer who uses Figma on a daily basis to create designs, logos, website models, branding and many other creative projects. I'm also registered with Figma Pro through my school, which allows me to take full advantage of your platform's features.Having followed Figma announcements and updates closely, I quickly expressed my interest in Figma AI by activating it in my account settings as soon as possible. However, despite using Figma intensively for several hours each day, I still haven't had access to this feature.I understand that Figma AI is being rolled out gradually and randomly, and that some people have been lucky enough to get it before me. Nevertheless, I've been looking forward to using Figma AI for several months now, and I'm convinced that this feature would be a great help in my day-t

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PandaUser
7 hours ago
Lori_Weiss
Lori_Weiss
asked in Ask the Community
Is there anyone working at FIGMA? It’s impossible to contact the support and sales teams!

Is there a direct phone number where someone will actually answer?

25314
Gayani_S
Figmate
8 hours ago
Yulia
Yulia
asked in Ask the Community
In prototype mode, the hover effect ("while hovering") sticks and does not disappear

In prototype mode, the hover effect (“while hovering”) sticks and does not disappear after hovering over an element. As a result, when hovering over several objects, all hover effects remain on the screen. What is the bug? : worried: Closing and reopening the prototype helps solve the problem. But after some time, the bug may appear again. It looks like some kind of memory problem, in general, prototypes and files take a long time to load and sometimes slow down. It’s very unpleasant to work. In Figma via macOS app

1712166
Kelly_Ne
8 hours ago
Andrew16
Andrew16
asked in Ask the Community
Sorting out duplicate tokens / duplicate variables ~ what to do?

Dear Figma community, As the title suggests, I am hoping this is not the first time this issue is raised. If anything, I’d be surprised if this wasn’t being thought out at all. How do you deal with situations where you have multiple overlapping / conflicting tokens / variables? What utility or plugins that allow you to “override”, “swap” or “merge” conflicting variables. I “sort of” know that the only way to overcome is to gruellingly detach any suspecting components, use the “destroyer” plugin, and/or manually sift and sort through each and every individual variable by name (whilst manually “hunting” them by eye alone, which gets triggered by which state and which is not ~ all relying on memory alone). Suggestions appreciated. Andrew.

48110
Celine_Figma
Figmate
9 hours ago
Franco_Andrade
Franco_Andrade
asked in Ask the Community
Restore a deleted style from old file

In our team we have a separate file for all text styles and variables. We made some additions to the file and need to publish new variables, but now we realize that 3 text styles were removed by mistake 2 months ago. Right now we have to uncheck all the removed styles when publishing, in order to not lose them in our working files. Restoring to the 2 months file version of course will give us back the 3 removed styles, but we will lose all the work done since then. Is there any way to restore these 3 text styles, while still having the current file version?

246
Samar Salem UX
9 hours ago
Johyeyoung
JohyeyoungNew Member
asked in Ask the Community
Where can i find 'Frame' panel ?

 I’m trying to find ‘frame’ to use ‘Fixed’ feature.Where can i find this panel?   

283
Nellya
10 hours ago
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