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Mersede_Mirshamsi
Mersede_Mirshamsi
New Participant
July 26, 2025
Solved

Cannot upload video - I have pro plan

  • July 26, 2025
  • 3 replies
  • 255 views

Hi Everyone 

 

I have recently paid for a Figma pro plan annual. I was able upload videos on the Figma file no problem, but now I suddenly can no longer upload any videos. It says I need to upgrade to a pro plan. But I am already on that plan. Has anyone experienced this? Anyone in Figma can help with this issue?

    This topic has been closed for replies.
    Best answer by Nellya

    Hi. Are you sure you tried to upload a video in a file located in your pro team, but not in some other free team?

    3 replies

    Nellya
    NellyaSolution
    Power Member
    July 26, 2025

    Hi. Are you sure you tried to upload a video in a file located in your pro team, but not in some other free team?

      Mersede_Mirshamsi
      Mersede_MirshamsiAuthor
      New Participant
      July 27, 2025

      Ah that was the issue thank you! I was accidently on my free account without realizing 

        Tom Reem
        Figmate
        Tom Reem
        Figmate
        July 27, 2025

        Thanks so much for jumping in to help, ​@Nellya! 🙌🏻 And I’m glad to hear everything’s working now for you, ​@Mersede_Mirshamsi! ✅ If anything else comes up, don’t hesitate to reach back out.

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