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I am writing to report an issue I'm experiencing with my account. I have a professional subscription, for which I have paid, but I am currently unable to access the AI features. When I try to use the AI functionality, I receive an error message stating: "Limit reached for this feature until Jul 1, 2025." (Please refer to the attached screenshot for context). Given that today is June 14, 2025, and I have a professional subscription, I expected to have full access to these features. This limitation is preventing me from utilizing the service as intended, which is crucial for my work. Could you please investigate this issue and clarify why I am encountering a limit on a paid professional account, especially when the stated limit date is in the past? I would appreciate it if you could restore my access to the AI features as soon as possible. Please let me know if you require any further information from my end. Thank you for your time and assistance.
I’m working on a Figma site and noticed an issue where the font appears differently in preview or published mode. For example, I’m using SF Pro Bold in my design, but it renders as SF Pro Regular when previewed or published. Is this a known issue with Figma Sites? Are there any recommended or “safe” fonts to use that retain their styling accurately in preview mode? Would love any insight or workaround if this is a bug. Thanks! Preview Design
I'm working on a library. Everytime I try to edit anything on a component (even text), after the smallest change, the auto save icon shows on the tab and things get incredibly slow. Even typing is a pain. Is there a way to pause auto save so that I can make edits in peace? Any workarounds?
Hi there- I went to login to my paid Figma account and couldn’t remember my password since refreshing my cache, so I decided to login with my Gmail to save time. When I did, it briefly flashed me my existing account with my previous work, before then prompting me to create a new account entirely. I now seem to be locked out of my paid account using the same email. It’s like Figma created an entirely new account for me, using the same email, but now it’s the Starter Plan (free) and has none of my previous work. Help!
In the present prototype, "Copy Link" is not creating the right URL. URL should have “prototype” in them but now it has “design” instead. The copied link goes to the front cover of the working Figma file.
I’ve accepted the team invitation a few months ago but something was wrong as i have to request access to every file i wanna see. I asked my boss who said i should have full access and showed me the admin panel where i was listed as having a seat on the team. I have double checked the email, its my company email so i should have access for sure. When i look at my home dashboard theres nothing that tells me I’m part of my team, it says my account is free version. Even though i accepted the seat months ago. Any help? Note: I’ve verified my email Added 2 factor auth Tried on both web and desktop app Can still get access if someone shares a file/project with me directly
Currently, if I try to use a vector image as a fill, Figma tells me that it can’t use vector images as fills. Can that be changed?
Currently, when using variables, in the settings you can’t select wether you want a value (for example, padding-sm) to apply to just the padding or the gap of an auto layout. Which means that when you want to select a gap variable, it shows all the padding values as well. Can we get a setting for this?
It’s a great idea when I start a dialogue in Figma with other designers to give them the opportunity to invite them into the conversation. Some kind of sound signal or popup so that they can hear that I am calling them to talk 🤙. like a phone call. accept or reject. Only for participants who are currently working in the same file. But in the future it is possible to call me to a specific file and talk there. And I will immediately get into the conversation on the file that I am invited to. Because every time I go to a private chat on Telegram or Skype and ask them to talk to me in Figma.
Hello Figma Support, I am currently the owner of a Figma team and projects I would like to transfer full ownership of the team, projects— including billing responsibilities — to the new email.
Hi there I designed - actually i have slides that i made by using html to design importer. On figmage they are fine but when i download the pptx file - the background colours are all gone. Kindly assist Thanks
When exporting designs with embedded videos from Figma (Slides) to PDF, the exported file currently shows only the first frame of each video. This creates issues, especially for logo animations or other motion graphics where the first frame may be empty or visually uninformative (e.g., logos that fade or draw in). Suggestion:Allow users to define a custom preview frame (poster frame) for each video element. This frame would be used as the static image in PDF exports (and possibly thumbnails or slides), ensuring clearer visual communication in offline or static formats. This would greatly improve PDF exports without requiring manual workarounds like overlaying screenshots.
Good afternoon)) Pop-up is configured in prototype. When you hover over the buttons at the bottom, the pop-up closes, although there is a Close button at the top right. How to remove the pop-up closure. Also, one of the frames with information inside the pop-up is hidden. How can I fix this?
For a long time, the figma pen has been lagging, but that’s fine because we’ve been patiently waiting for them to fix it and could still make do. But recently, I don’t know if it’s because of the updates, but the pen function has been horrible when I use my graphics tablet. Not only does it lag (as it has always done), but it is faint and you have to press down real hard for it to work. I can’t write using my laptop touch pad but it works better with the touch pad. Please Figma team, help me out because using Figma is now becoming next to impossible for a classroom setting.
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